- Sign in
- Write a review
The service was friendly truthful. Everything happened as Jasmin said it would. couldn't be happier. There were no unexpected costs as everything was outlined in the first interview. Very satisfied with the whole experience.
Andrew was super helpful in arranging my loan & the app once I could access (hint best to log in on the website home page) has been easy to use & easy to upload docs. I’m at the stage of printing, signing & returning mortgage docs after having my loan approved. It is a bit daunting doing it yourself & hoping all docs are in order but settlement is some time away so I have time to provide more or duplicate docs if required.
So far it’s been an easy, no fuss, no frills process. I would recommend loans.com.au if you’re ok with an amount of diy.
Hey there, thanks so much for the great feedback and the recommendation. If there's anything else we could do to make the service 5-star, please let us know!
I was happy with the online application with loans.com. I found the up loading of documents next to useless ended up just emailing my document's. Also found the first person contact taking details of my assets and income, short and pushy. Also could be clearer on the documents there are after.
The reviewer stated that an incentive was offered for this review
- 2 reviews
Despite being all set to run with my pre-existing bank lender, when my brother, who was already a Loans.com.au customer, recommended them, I thought I should give it a look - if nothing else to placate him. Already accustomed to the lengthy and involved pre-approval process of the pre-existing lender, I was surprised but initially a bit concerned because Loans.com.au seemed very casual about the pre-approval process, which was over and done with in little more than a phone call. I was equally surprised to find that there were no real concerns a...
Read morefterwards, and that Loans.com.au are just easier to deal with than a bank that had known me, and had my full financial history, for over 30 years. Go figure! Once over the initial concern, I found the online application process relatively simple and easy. My only negatives are (and these are only minor) in the area of conflicting information that comes from automatically generated emails, online and text messages. Often there were requests or directions that, when I spoke to the Lending Manager, were unnecessary or not relevant. I found I was being told to disregard one thing or other on numerous occasions. The other issue that was a little frustrating was the need to schedule appointment times to make telephone contact with the Lending Manager. Sometimes, when time is limited, it’s nice to be able to just pick up the phone, even if one has to wait a little. While it’s possible to telephone the contact centre almost any time, ultimately I found the response to a question was usually “I’ll schedule a time for you to discuss this with your Lending Manager in the next few days”. Those are niggly little things that one can be picky about, but overall, with the loan now settled a couple of weeks ago, I’m quite happy with what I’ve seen so far. Home loans being the long term things they are, time will tell if the satisfaction level remains the same, or not. Let’s hope it does, or better still, improves even more. To anyone who’s hesitant about dealing with an online lender, as I was, I’d highly recommend closely checking out Loans.com.au. Despite the low and almost unbeatable interest rates and fees, the people are nice, friendly, helpful and the process is relatively pain-free.The reviewer stated that an incentive was offered for this review
Find out how loans.com.au compares to other Loans
Know better, choose better.
- 2 reviews
I had a good experience with loans.com. My only problem was checking my ID. They had my passport and several other cards but insisted on my drivers licence as well. I think that was an overkill. All went well . Low set up costs. Low interest rate.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Get an answer from our members and loans.com.au representatives
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi there, thanks so much for your awesome review. We'll share this with Jazmin and the team! If there's every anything we can do to make our service 5-star, please do let us know!