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The service was friendly truthful. Everything happened as Jasmin said it would. couldn't be happier. There were no unexpected costs as everything was outlined in the first interview. Very satisfied with the whole experience.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forSecond Home
Andrew was super helpful in arranging my loan & the app once I could access (hint best to log in on the website home page) has been easy to use & easy to upload docs. I’m at the stage of printing, signing & returning mortgage docs after having my loan approved. It is a bit daunting doing it yourself & hoping all docs are in order but settlement is some time away so I have time to provide more or duplicate docs if required.
So far it’s been an easy, no fuss, no frills process. I would recommend loans.com.au if you’re ok with an amount of diy.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateNovember 2020
- Loan used forSecond Home
Hey there, thanks so much for the great feedback and the recommendation. If there's anything else we could do to make the service 5-star, please let us know!
- 2 reviews
A really straightforward process. The staff were so efficient and competent, if they said they were going to send something - it was sent. The customer service was excellent, they were really friendly, and always happy to go the extra mile. They passed on the rate cut. And I am quite happy with my current rate. The app is only ok though.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Loan TypeVariable Rate
- Loan Start DateNovember 2019
- Loan used forFirst Home
Hi Hopi, thanks so much for taking the time to leave a great review. We appreciate the 5-stars in transparency, customer service & timeliness. If you have any further feedback regarding the app and an...
Read morey suggestions on how we can improve, we'd love to hear it on customercare@loans.com.au.The reviewer stated that an incentive was offered for this review
The introductory rate was good with offset account. However, my rate bumped up twice within the first 6 months after I became their customer. Called a couple of times for a rate review but they would not lower their rate at all. Not to mention most of lenders have passed on the RBA cut recently but Loans.com.au always find excuses not to fully pass it or don't pass it at all.
If you are casual or self-employed, be prepared to give them 3 years of income history, at least that's what happened to me. Also be aware it's not free when you decide to leave them.
- Customer Service
- Application Process
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateDecember 2016
- Loan used forFirst Home
Hi Lida, we appreciate your feedback and honest review. Thank you for the high rating of our Online Tools. Please contact us at customercare@loans.com.au with your full name and confirm the suburb so ...
Read morewe can look further into your individual situation regarding your rate and please feel free to leave any further questions or feedback you have.
Find out how loans.com.au compares to other Loans
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They were well informed and helpful on the phone. There was a bit of confusion between individuals who looked after my case and there were times when I had to email them directly instead of through the portal as that was apparently quicker. Overall a good experience.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Loan TypeVariable Rate
- Loan used forFirst Home
The reviewer stated that an incentive was offered for this review
- 3 reviews
- 5 likes
Applied for a Smart home loan which was an easy process through onTrack, pre-approval was given as I have a 20% deposit. When it came to purchasing the house I paid for the valuation which was $220 dollars as they do not pay for this. Once the valuation came back it was 40k less than the purchase price. In all honesty, I think the valuer just did a drive past and did not look into even the street sales. Two houses on the same street sold above the property I was looking for which I found funny. Either way, I believe this company shows you an am...
Read moreazing interest rate but will value the house lower by a fair bit. Then they will offer you a higher interest rate and pay LMI ontop. In this case, they offered me a 3.09% interest rate and to pay lmi on top because I didn't have the 40k to pay upfront. Be aware I think these small banks try to build up equity this way or to catch you on to a higher interest rate once you are on the final processes of purchasing.- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forFirst Home
I was happy with the online application with loans.com. I found the up loading of documents next to useless ended up just emailing my document's. Also found the first person contact taking details of my assets and income, short and pushy. Also could be clearer on the documents there are after.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Loan TypeVariable Rate
- Loan Start DateSeptember 2019
- Loan used forSecond Home
The reviewer stated that an incentive was offered for this review
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- 4 reviews
Very happy with the very competitive rates offered, which has allowed me to save heaps on my repayments. I love that the platform and communication can largely be done via online portal as I can be time poor as a single mum to go into a bank or spend hours on the phone. Very easy process and great follow up.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forFirst Home
- 2 reviews
Despite being all set to run with my pre-existing bank lender, when my brother, who was already a Loans.com.au customer, recommended them, I thought I should give it a look - if nothing else to placate him. Already accustomed to the lengthy and involved pre-approval process of the pre-existing lender, I was surprised but initially a bit concerned because Loans.com.au seemed very casual about the pre-approval process, which was over and done with in little more than a phone call. I was equally surprised to find that there were no real concerns a...
Read morefterwards, and that Loans.com.au are just easier to deal with than a bank that had known me, and had my full financial history, for over 30 years. Go figure! Once over the initial concern, I found the online application process relatively simple and easy. My only negatives are (and these are only minor) in the area of conflicting information that comes from automatically generated emails, online and text messages. Often there were requests or directions that, when I spoke to the Lending Manager, were unnecessary or not relevant. I found I was being told to disregard one thing or other on numerous occasions. The other issue that was a little frustrating was the need to schedule appointment times to make telephone contact with the Lending Manager. Sometimes, when time is limited, it’s nice to be able to just pick up the phone, even if one has to wait a little. While it’s possible to telephone the contact centre almost any time, ultimately I found the response to a question was usually “I’ll schedule a time for you to discuss this with your Lending Manager in the next few days”. Those are niggly little things that one can be picky about, but overall, with the loan now settled a couple of weeks ago, I’m quite happy with what I’ve seen so far. Home loans being the long term things they are, time will tell if the satisfaction level remains the same, or not. Let’s hope it does, or better still, improves even more. To anyone who’s hesitant about dealing with an online lender, as I was, I’d highly recommend closely checking out Loans.com.au. Despite the low and almost unbeatable interest rates and fees, the people are nice, friendly, helpful and the process is relatively pain-free.- Transparency
- Customer Service
- Application Process
- Timeliness
- Loan TypeVariable Rate
- Loan Start DateJuly 2019
- Loan used forSecond Home
The reviewer stated that an incentive was offered for this review
Find out how loans.com.au compares to other Loans
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- 2 reviews
I had a good experience with loans.com. My only problem was checking my ID. They had my passport and several other cards but insisted on my drivers licence as well. I think that was an overkill. All went well . Low set up costs. Low interest rate.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Loan TypeVariable Rate
- Loan Start DateMay 2019
- Loan used forSecond Home
The reviewer stated that an incentive was offered for this review
Loans.com.au staff were helpful to fast track our short settlement, and always available to chat with. Happy with rates and 100% offset account. Ontrack online portal was sometimes confusing and not up to date.
- Transparency
- Customer Service
- Loan TypeVariable Rate
- Loan used forFirst Home
The reviewer stated that an incentive was offered for this review
Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Get an answer from our members and loans.com.au representatives
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Hi there, thanks so much for your awesome review. We'll share this with Jazmin and the team! If there's every anything we can do to make our service 5-star, please do let us know!