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loans.com.au

loans.com.au

3.7 from 1,440 reviews · View Statistics
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nosaj
nosajHunter Region, NSW
  • 6 reviews
  • 2 likes

Great experience and very helpful along the way.

published

* customer service was great along the way with timely responses to questions.
* easy process
* fees were given up front. No hidden charges.
* interest rates are good but there are better out there.
* a few confusing messages that appear to be generic but not necessarily relevant.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forHome Construction
loans.com.au
Bree S.loans.com.auSend a private message

Thanks for taking the time to leave a review! If you have any more feedback to help us make it to 5 stars, please let us know!

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Hopi
Hopi
  • 2 reviews

Really happy so far!

published

A really straightforward process. The staff were so efficient and competent, if they said they were going to send something - it was sent. The customer service was excellent, they were really friendly, and always happy to go the extra mile. They passed on the rate cut. And I am quite happy with my current rate. The app is only ok though.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Loan TypeVariable Rate
  • Loan Start DateNovember 2019
  • Loan used forFirst Home
loans.com.au
Bree S.loans.com.auSend a private message
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The reviewer stated that an incentive was offered for this review

Lida L.
Lida L.Gungahlin 2912, ACT

Not Good Once You Become Their Customer

published

The introductory rate was good with offset account. However, my rate bumped up twice within the first 6 months after I became their customer. Called a couple of times for a rate review but they would not lower their rate at all. Not to mention most of lenders have passed on the RBA cut recently but Loans.com.au always find excuses not to fully pass it or don't pass it at all.
If you are casual or self-employed, be prepared to give them 3 years of income history, at least that's what happened to me. Also be aware it's not free when you decide to leave them.

  • Customer Service
  • Application Process
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateDecember 2016
  • Loan used forFirst Home
loans.com.au
Bree S.loans.com.auSend a private message
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Very helpful, good rate

published

They were well informed and helpful on the phone. There was a bit of confusion between individuals who looked after my case and there were times when I had to email them directly instead of through the portal as that was apparently quicker. Overall a good experience.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Loan TypeVariable Rate
  • Loan used forFirst Home
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The reviewer stated that an incentive was offered for this review

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Ray
RaySydney, NSW
  • 3 reviews
  • 5 likes

A little bit tricky

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forFirst Home
Similar opinion? Write a review on ProductReview.com.au!
Jaime T
Jaime TGreater Melbourne (Inner), VIC
  • 4 reviews

Great customer service and online platform makes life easy!

published

Very happy with the very competitive rates offered, which has allowed me to save heaps on my repayments. I love that the platform and communication can largely be done via online portal as I can be time poor as a single mum to go into a bank or spend hours on the phone. Very easy process and great follow up.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forFirst Home
Similar opinion? Write a review on ProductReview.com.au!
BrettSh
BrettShGreater Melbourne (Outer), VIC
  • 8 reviews
  • 11 likes

Rate For Existing Customer 0.6% Higher Than Advertised For New Loans

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan Start DateSeptember 2015
  • Loan used forHome Construction
Similar opinion? Write a review on ProductReview.com.au!

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Good service

published

Loans.com.au staff were helpful to fast track our short settlement, and always available to chat with. Happy with rates and 100% offset account. Ontrack online portal was sometimes confusing and not up to date.

  • Transparency
  • Customer Service
  • Loan TypeVariable Rate
  • Loan used forFirst Home
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Questions & Answers

Mark T.
Mark T.asked
loans.com.au

Are new path lending any good

1 answer
Nissan navara
Nissan navara

Not sure, but loans.com.au were wonderful

Optimist
Optimistasked
Home Loans

Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!

1 answer
loans.com.au
Bree S.loans.com.auSend a private message
fahqteam
fahqteamasked
loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

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