Great experience and very helpful along the way.
* customer service was great along the way with timely responses to questions.
* easy process
* fees were given up front. No hidden charges.
* interest rates are good but there are better out there.
* a few confusing messages that appear to be generic but not necessarily relevant.
- Home Loans
Rate For Existing Customer 0.6% Higher Than Advertised For New Loans
I'm writing to explain why I left and it's not me... it's definitely you.
We first got together when I needed a mortgage. You tempted me with a better offer than my own bank, Commbank. I even gave you a 4 star review on this site. However, you've changed.
Lately you've been advertising floating mortgage rates for new borrowers at 0.6% less than what you charge me. Even Commbank are offering mortgages at a quarter of a percent less.
So I called you and said I was looking to re-finance my loan. You said no. You said if you...refinanced my mortgage it would be at a slightly higher rate than my current one, not the 3.48% you were flaunting on the Interweb. I'm good at maths and stuff, but I didn't understand that at all. Please feel free to explain.
Questions & Answers
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email firstname.lastname@example.org with your full name and phone number, and someone f...rom our lending team will be in touch with you shortly.
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
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