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It was so easy to transfer from NAB and save on great rates. All done in 2-3 weeks.
If I had known it was so easy I wouldn't have kept putting it off for so many years.
I just called one day to inquire and at the end of the call my application was half-done. I simply had to provide the required docs.
I switched over a primary loan and an investment. The investment loan rates are much lower with loans.com.au.
Easiest process that I have used
I have now successfully applied for 2 loans with www.loans.com.au, and the reason I came back was that the first one was so easy. I wasn't let down on the 2nd application, and although being a little more complex, the loans team were excellent in their communication, and made the process as smooth as it could possibly be.
I have no hesitation in recommending www.loans.com.au - they are competitive, professional, and easy to work with.
So easy and tailored to a great customer experience
Amazing service, quick and decisive and gave us our options up front so we were able to navigate through the process easily and make an informed decision about changing. 10/10 would recommend loans.com.au to anyone who doesnt want all the drama that comes with the big 4.
Fast Efficient Friendly
I had been telling myself for some time to shop around as my lender at the time (A Big 4 Bank) was happy to take my repayments and do nothing for me. My cousin has a home loan with Loans.com so I asked her and she stated it was fast easy and uncomplicated. I had a look on the web site and thought to myself I'll have a closer look later. I came back to the site about 2 hours later input all the information and was very pleasantly surprised with the answer. This was a Saturday night and on Monday I received a call within 15 minutes I was told I preliminary qualify. All information supplied and loan approved shortly after and SAVING over 1.2 % TOTALLY RECOMEND LOANS.COM.AU
amazing home loan
friendly and helpful staff. competitive home loan interest rates, lower than all the big banks by far. own dedicated team to work for me. great communication. staff made the home loan process straightforward from start to finish.
Easy and fast
Loans.com.au were easy to deal with and the settlement went through quick. Phone calls are always answered quickly and questions answered. I would recommend Loans.com to anyone without hesitation. Great.
Quick and efficient
After putting off refinancing for years because of the hassle ,loans.com.au made the process pain free.
Exceptionally happy with the service. After refinancing our monthly payments have virtually halvedmaking it possible to own our home much quicker
Good value loans
Staff very helpful and answer calls when needed
The apps used are a bit annoying as they crash frequently or don’t upload something
That said once you’re set up it’s all good
This was excellent. Easy and simple
My experience with 1st class. I did have my concerns about not dealing with a major bank, but they made it so easy and simple from the start to the finish. It was actually easier to deal with then the big banks. Always kept up to date with their on-line portal, so you could track how the loan was progressing. No extra costs involved once the loan started and when it finished. The service and rate of the Loan was outstanding.
Friendly and professional service. Very helpful during refinance process.
The customer service is highly professional and friendly. There where no unexpected cost. All cost involved for refinancing where discussed before hand. Best interest rate at the time. Very happy with loans.com
Relatively easy home loan transfer
Decided to switch home loans from one of the big four banks, after 15 years of mortgages with them I wasn't feeling any loyalty from that bank. A friend suggested we look at loans.com.au, which had great rates compared to the banks. The loan application process was straightforward, a bit of paperwork involved as you can imagine but no hiccups. Not much in the way of fees to transfer. Very happy with the outcome.
Professional and punctual
From the beginning I spoke to the consultant to the emails and other forms of communication I received, the service was always on point. Other friends of ours have commented on the ease of process and the timeliness of information. I simply reply "what is stopping you from switching to a smarter choice.
A great example of customer retention
I have been a customer with Loans.com.au for 5 years now which is saying a lot in itself as I tend to move banks very often in search of more competitive rates and more complex services. Here are the reasons I have stayed with loans.com.au:
- Their rates are fairly competitive and they will beat competitor rates if they have to
- My journey with loans.com.au began with the transfer of an existing loan but I now have loans for 4 properties with them
- The purchases subsequent to the first loan have been complex, one of them involving a subdivsio...
Great process - great rates
The process was quick and painless - and all the staff we dealt with were friendly and helpful. We had some issues with our existing bank when it came to settlement, but loans.com.au helped us work our way through.
The reviewer stated that an incentive was offered for this review
Fast and easy process if you have clear documents for submission the process is pretty much automated.
The percentage of loan was deciding factor as it was lowest in the market. Customer service was great. It was agreed for a fixed percentage for a period of 2 years.
Questions & Answers
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email email@example.com with your full name and phone number, and someone f...rom our lending team will be in touch with you shortly.
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Get an answer from our members and loans.com.au representatives
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