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- 2 reviews
A really straightforward process. The staff were so efficient and competent, if they said they were going to send something - it was sent. The customer service was excellent, they were really friendly, and always happy to go the extra mile. They passed on the rate cut. And I am quite happy with my current rate. The app is only ok though.
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They were well informed and helpful on the phone. There was a bit of confusion between individuals who looked after my case and there were times when I had to email them directly instead of through the portal as that was apparently quicker. Overall a good experience.
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- 4 reviews
Very happy with the very competitive rates offered, which has allowed me to save heaps on my repayments. I love that the platform and communication can largely be done via online portal as I can be time poor as a single mum to go into a bank or spend hours on the phone. Very easy process and great follow up.
Loans.com.au staff were helpful to fast track our short settlement, and always available to chat with. Happy with rates and 100% offset account. Ontrack online portal was sometimes confusing and not up to date.
The reviewer stated that an incentive was offered for this review
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Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
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Hi Hopi, thanks so much for taking the time to leave a great review. We appreciate the 5-stars in transparency, customer service & timeliness. If you have any further feedback regarding the app and an...
Read morey suggestions on how we can improve, we'd love to hear it on customercare@loans.com.au.