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- 2 reviews
Joined 4 years ago. Rates kept on creeping up against benchmark. Recently tried to call to discuss rate change. After 12 days and 4 calls and two firm complaints to staff still zero response. I wanted to give them a chance to reduce the rates - which are now higher than the rates advertised by the big 4 - so that neither of us have to waste time changing. As one can expect, once you are a customer, you are treated poorly, and the rates will keep increasing to above the big 4.
The introductory rate was good with offset account. However, my rate bumped up twice within the first 6 months after I became their customer. Called a couple of times for a rate review but they would not lower their rate at all. Not to mention most of lenders have passed on the RBA cut recently but Loans.com.au always find excuses not to fully pass it or don't pass it at all.
If you are casual or self-employed, be prepared to give them 3 years of income history, at least that's what happened to me. Also be aware it's not free when you decide to leave them.
Hi Lida, we appreciate your feedback and honest review. Thank you for the high rating of our Online Tools. Please contact us at customercare@loans.com.au with your full name and confirm the suburb so ...
Read morewe can look further into your individual situation regarding your rate and please feel free to leave any further questions or feedback you have.
- 3 reviews
- 5 likes
Applied for a Smart home loan which was an easy process through onTrack, pre-approval was given as I have a 20% deposit. When it came to purchasing the house I paid for the valuation which was $220 dollars as they do not pay for this. Once the valuation came back it was 40k less than the purchase price. In all honesty, I think the valuer just did a drive past and did not look into even the street sales. Two houses on the same street sold above the property I was looking for which I found funny. Either way, I believe this company shows you an am...
Read moreazing interest rate but will value the house lower by a fair bit. Then they will offer you a higher interest rate and pay LMI ontop. In this case, they offered me a 3.09% interest rate and to pay lmi on top because I didn't have the 40k to pay upfront. Be aware I think these small banks try to build up equity this way or to catch you on to a higher interest rate once you are on the final processes of purchasing.
My experience with loans.com.au was a good one. There home loan products are great, best value on the market and a great rate. I found the service to be excellent, customer service representatives were always very prompt to get back to us as, particularly as our 30 day settlement approached. Staff were friendly, informative and available. The online tool system is also user friendly. There were no unexpected hidden costs with this loan.
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Since finding out about loans.com.au on a comparison site, I found them to have a competitive interest rate and fees. Once I started a pre-approval application, I was given a single point of contact to complete the process which was great. The process was easy. After purchasing a property, I was given a new contact person who guided me through the process. I am very happy with the provider overall and have already recommended to others.
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transferring my mortgage from a big four to loans.com.au has been a simple process. ontrack is a great for transferring info and documents. loans.com.au are easy to contact with questions.
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First contact was very helpful and throughout until our move. Rate was very competitive and just what we needed in terms of being able to purchase our next property. Great all around.
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As a prospective first home purchaser, the team at Loans were patient with all my questions, explained everything in plain English, responded promptly to all enquiries, and offered the most competitive rate on the market. Their online system is both easy to use and very useful - convenient and efficient way to upload required documents, chat with Loans staff and see the progress of your application.
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ANZ bank was very difficult to dealt with after the royal commission.
Thanks a lot to the Loans.com.au teams for taking care of our home purchase.
Very smooth transition from the bank to online lender.
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- 2 reviews
Overall I was very happy with the service and offering from loans.com.au. All staff especially my loan manager was very helpful and always available to speak with. Their online message function worked well and responses were received promptly.
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- 2 reviews
I have had the most pleasant experience. They were really helpful, promptly replied to any message sent through the app. They went through lengths to explain the process as first home buyers we didn’t know much about what was next. I’ve had two staff assisting the entire time and whatever was said, was done. Very happy, I’ll stick with loans.com.au
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- 2 reviews
Customer service was excellent.
No unexpected extra costs were incurred.
I would be happy if the rate is the same as my other investment loans.
Would recommend Loans.com.au to my friends and relatives
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- 92 reviews
- 15 likes
A company that is a lot easier to deal with than the big banks. Always explained everything that was needed and were very prompt in providing information when requested. You are definitely kept up to date with everything that is required when taking out a loan. Smooth process. Would use again.
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The service was personal and excellent!
They listened to my suggestions and provided options.
Quick turnaround.
They never dropped the ball and stayed in contact throughout the process, which was very clear.
Can highly recommend!
Online process was easy and simple
Communication with agents was easy
Enjoyed the uncomplicated approach
Overall a simple and easy process
Now a happy home owner
Effortless process end to end, updating documents and getying information
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Hi Charley, thank you for taking the time to leave your honest feedback, we really appreciate it.
We're sorry to hear about the delay in response regarding your requested rate review. I will pass thi...
Read mores on to Customer Relations and see what we can do to help. So we can look into your individual case, can you please email your full name and suburb of your security property and we will look into this for you.