loans.com.au (page 2 of 7)

They were great. Bit of leg work but well worth it. Even if rates go up well be able to afford and do more than we could before. Thanks guys

the only issue we had was the printing instructions.
best part was customer service. the broker was knowledgeable in investment properties and was able to cater to our needs. we were able to create a great loan product.

Quite satisfied with the rate offered and no additional surprises or costs involved. So quite happy with the service. The on track portal is so handy and user friendly I would recommend it

From start to finish my home loan application & settlement was seamless. The staff were friendly & helpful. Jazmin was awesome & helped me endlessly! The settlement process was great, kept me informed throughout

Very easy process to refinance a super fund loan. Great app to communicate and upload info. Did take time but so do a lot of refinancing and this was complex. Highly recommend.

From first contact the team were friendly, professional and helpful with the application process.
Easy document uploads and a direct communication line whenever we thought of a question or wanted an update.
So thankful for the help!

Researching home loans is hard but my process was easy from the first enquiry. I had multiple conversations with my assigned broker and we looked at multiple properties together. When I finally made the decision on the right property and my offer was accept, the rest of the loan process was simple and quick.

Customer service was awesome. My loan manager was experienced in all aspects of discussing the loan and options. Only added costs was due to location was the house valuation fee. I am satisfied with loan rate.

Great customer service, always have someone to speak to.
There was no surprise unexpected cost with the processing of the loan.
We are very satisfied with the interest rate and customer support.

Easy process from pre-approval to settlement
Competitive rate you can get from the market
Online tools for you to track the process, upload the files. Leaving a message, they will call you, no need to wait on the phone call.

I just want to give them a thumbs up for the help and and support I have received throughout the process. Although it has taken about 5/6 weeks to complete the whole process, the reason I give them 5 stars - they tried to help/ kept me posted with the progress/Understood every customer is different/ advised me on what actions will make the process smooth ( like paying off credit cards ect), and so on.

Not had the best of the experience with a couple of major banks but finally I will be moving in to my home with all set up by loans.com.au.
Tha...

Initially I thought it was too simple to be real, but my home loan has settled without a hitch. The customer service was excellent the whole way through. I will most definitely be recommending loans.com.au to others.
Thank you for making this process so easy.

Received very prompt customer service from this company. Interest rate is very competitive for investment property. They didn't ask for unnecessary information and processed loan in timely manner with no hassle.

Discharging from Loans.com.au due to very high interest rates. The customer service kept changing originally agreed discharging date accusing another bank. Who is dishonest? Made complaint to AFCA. Trying to resolve discharging issues

I was on the phone today with Emma from Customer Care regarding an interest rate review on my existing investment loan. I was initially unsure of how to open up with my queries ie. what is the best interest rate reduction they can give me?, how much difference will it make to go for other loan setups (var/ fixed)?, am I even eligible to get a different rate? etc etc. So many what-ifs going through my mind and so little knowledge on the topic (I'm obviously not a real estate expert). TBH I was surprised how many options I had and at how easily my options were explained to me. I 100% recommend these guys for giving quality customer service and also for staying competitive.

Thanks to Jessica (Personal Lending Specialist) and Jordan (Support Officer) my investment loan refinance was completed in just over three weeks. The customer service and efficiency provided exceeded expectations and would not hesitate to recommend Loans.com.au to friends and family.

The whole process of pre-approval to settlement is seamless and quick, unlike the Big 4. This is my 3rd Home Loan transaction with www.loans.com.au

My lending Manger Brodie and Support Officer Sharney went above and beyond to assist me with any queries I had. Both were absolutely prompt and always approachable and assisted me right from initial query for a home loan to settlement.

Very happy with the whole process. Look forward to work with Brodie and Sharney again next year and beyond. You guys are truly amazing.

Thank you so much for your support.

I refinanced by mortgage several years ago with this company due to the much lower interest rate on offer. However this didn’t last & the interest rate crept up either due to them not passing on rate cuts or occasionally increasing their rate because of ‘addition funding costs’. As a result the interest is now higher than that my from my previous borrower.
It is also significantly higher than the interest rate being offered to new customers on their website.
I have no issue with the service I received in dealing with this company.

We were very apprehensive from the start after being with one of the big 4 for many years...the whole process from start to finish was simple with the "On Track" app...we now have a great rate...if you are considering changing your home loan "JUST DO IT" and kick the big 4 to the Kerb..Thanks Loans.com.au..

From our first contact with Loans.com we received excellent service, there was help available each set of the way. I think it would have taken half the time to arrange the loan when compared to a traditional lender. Easy to use portal and great interest rates.

Fast and friendly. Didnt give me approval and then keep asking for more and more docs like other banks. Was simple online and if you need help they have an easy call line. I cant fault them this was by far the simplest loan I have ever applied for. Was approved within a week and mortgage is ready to be signed and exchanged with old bank. Give them a try Jazmin and Sharney were amazing and helped every step of the way.

Excellent refinancing a few years ago. Very pleased. However interest rate cuts are not passed on and we were left with no option but to refinance with another lender at much better interest rates.

On a Monday I wanted a loan and contacted my existing bank and loans.com.au to get ready for an auction on Saturday. Loans.com.au worked so quickly to help me out, my existing bank only called me a week after the auction has closed (another online lender).

Loans.com.au jumped into action immediately the process was very well explained and the 'On-Track' software made the process very easy, I knew at every stage where I was up to and if anything was required of me. My sale did have its complications but any calls I made to them generally sorted...

The customer service was the best among all the lenders I dealt with before including mortgage brokers. I got assessed over the phone and given an answer then and there. The refinance and new loan went smooth and as expected without any hiccups.

Being an online company, I had the best customer experience. It was easy, quick, hassle free and a seamless end to end process. Secondly, communication from Loans.com.Au was outstanding and with minimal documentation. I have been with many other banks earlier but have not seen such a great experience. Thank you to the entire team of Loan.com.Au