loans.com.au (page 2 of 2)

Joined 4 years ago. Rates kept on creeping up against benchmark. Recently tried to call to discuss rate change. After 12 days and 4 calls and two firm complaints to staff still zero response. I wanted to give them a chance to reduce the rates - which are now higher than the rates advertised by the big 4 - so that neither of us have to waste time changing. As one can expect, once you are a customer, you are treated poorly, and the rates will keep increasing to above the big 4.

Excellent, no extra costs involved, very happy with the rate, will recommend to others. no problems what so ever during the whole process. Easy access to account and loan payments etc.

Decided to go with loans.com.au due to the lowest interest rates available. I was pleasantly surprised by Michelle's service. Buying a house is stressful. She walked us through each step of the way. Everything was explained and easy to follow. As it is all online, an older person or less tech savvy person may need some extra support but I'm sure you'd get it through these guys. Highly recommended.

After dealing with many banks over 30 odd years I was a little nervous to go "online" but this company could not have been easier to deal with. Online application process was very straight forward and customer service was very friendly, efficient and knowledgeable. My loan progressed all the way past settlement with no fuss, stress or trouble at all

This is my 2nd loan with loans.com.au. The process is easy and the rates excellent - even with an Offset. The customer service staff are all based in Australia, and extremely well trained. Not once did I get “I’ll have to get back to you...” - every question I asked was answered straight away. Their Apps for both applying and managing your mortgage are easy to use and the documentation required can be easily uploaded. Our Big 4 could learn from this company...

ANZ bank was very difficult to dealt with after the royal commission.
Thanks a lot to the Loans.com.au teams for taking care of our home purchase.
Very smooth transition from the bank to online lender.

Great costumer service, although some conversations over the phone a little difficult to hear.
Other than a minor glitch experienced with the onTrack App, the process ran smooth.
Loan rates very competitive probably lowest I could find.

Excellent customer service, great communication especially with on track. I was impressed with how fast and simple the process was. Great interest rates and i am already recommending you to friends and colleagues.

From start to finish the team I dealt with were amazing. Friendly, polite and professional. Our next loan we won’t have to shop around, we know where to go straight away.

The whole team were really helpful at all times. Response times were very good too.
I found the online process very easy to work with, even for a business owner, so bye bye big banks.

Customer service was great, no extra costs and very satisfied with the follow-up and required advice to qualify for the loan, highly recommend loans.com.au. The best rates in the market

Customer service was excellent.
No unexpected extra costs were incurred.
I would be happy if the rate is the same as my other investment loans.
Would recommend Loans.com.au to my friends and relatives

A company that is a lot easier to deal with than the big banks. Always explained everything that was needed and were very prompt in providing information when requested. You are definitely kept up to date with everything that is required when taking out a loan. Smooth process. Would use again.

Our customer service experience was very positive. The team is responsive, quick to action the loan and keep you informed every step of the way.

The explanation of costs was very clear and there were no unexpected surprises.

This is our third home loan with loans.com.au and they are always very competitive with their rates and easy to work with.

The service was personal and excellent!
They listened to my suggestions and provided options.
Quick turnaround.
They never dropped the ball and stayed in contact throughout the process, which was very clear.
Can highly recommend!