From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Over the moon with the service!!!!
My experience with Arvi and Camelia has been nothing short of excellence. It's very rare these days to receive exceptional customer service and both have demonstrated professionalism, courtesy and care.
Excellent and quick service!
Very efficient and friends service. They have great online tools that really allows for smooth communication and sharing of files. The staff very pleasant to deal with and very helpful.
Most fair, transparent lender
Very streamlined lending process. They do what they promised and in time.
No hidden fees, no last minute process changes or demand for new set of documents.
I am very happy with them.
Very happy with this car loan, will be using again
Excellent rates, quick and easy application process through the app, and fair loan terms. Even accounting for the $400 establishment fee, the comparison rate worked out far better than the dealerships (approx half the total interest payable when we applied)
From the first phone call to the follow up after settlement, the process and everyone involved were excellent. Online portal was very convenient. Mason was responsive and helpful. I highly recommend this business.
Fantastic service and easy to complete process!
First off, a shout out to Trina who I spoke to almost every time, as she was exceptionally helpful and lovely! The application process was really easy to navigate and I liked that it kept you updated on what you still had to complete and how the application was progressing. It was easy to upload documents, and having the chat was handy when I needed any assistance (again, great responsiveness!). The interest rate was fantastic, with no hidden fees, everything was really upfront. Would highly recommend to anyone wanting a car loan!
Recommend for car/personal loan.
Pretty smooth process considering it is almost entirely online. Mason was very patient, helpful and responsive throughout the process. A big thank you to him.
Rate was excellent. Beat all the competition.
Easy. Great Service. Super competitive rates.
Couldn’t have asked for better.
Customer service from the start was awesome.
Happy with rates and great that there are no monthly fees.
You’d be crazy not to give these guys a go!
Best car loan
I had a great customer service experience. Very quick and clear communication from everyone at loans.com.au. Best interest rates and no hidden costs. Very easy application process. I have recommended them to friends for their needs.
Excellent service and product
Initially I thought it was too simple to be real, but my home loan has settled without a hitch. The customer service was excellent the whole way through. I will most definitely be recommending loans.com.au to others.
Thank you for making this process so easy.
Quick Easy Helpful
Customer service was excellent. Very helpful to get me using the system to send documents. Staff found alternate solutions for me when my techno savvy wasn’t that good! Lol.
Costs were quoted so no surprises - very happy with the rate for the loan.
Very good loan provider
Very good communications with loan provider, let us know what was happening thru out whole process. Very good rate, would recommend to anyone looking for a car loan. Will use again if needed.
Very good customer service
Received very prompt customer service from this company. Interest rate is very competitive for investment property. They didn't ask for unnecessary information and processed loan in timely manner with no hassle.
About as smooth as possible
We had a good experience getting a loan with loans.com.au. Staff were helpful and did things in a timely manner. The online portal was easy to navigate, although it had some glitches and issues. Overall it was about as smooth as possible.
Excellent product and service! Thank you
I was so appreciative of how well Mason communicated and responded to my questions. In fact, even the first person who responded to my enquire was fantastic! Thank you very much. I drove away in my new car today. I HIGHLY recommend loans.com.au.
Questions & Answers
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email firstname.lastname@example.org with your full name and phone number, and someone from our lending team will be in touch with you shortly.
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
Go on web site no set up fees UBank is offering a better rate of fixed 1.75%
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
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