Easy online lending process
The process was so much simpler than the larger banks. The whole process was handled online. Our customer service manager was all over the mortgage process and made it simple by giving us all the correct information. The rate for the construction loan was competitive with most loans found online. I would recommend that anyone on pensions, DVA payments or other non employment income give them a go.
Very satisfied customer.
Customer service is very good. There were no unexpected extra costs. I am satisfied with interest rate charged on my residential investor loan. Loan settlement was timely and I was kept abreast of developments every step of the way.
As we had not had a loan for many years, doing it online with minimal personal contact was a new experience for us. Also, to obtain and provide information at times we thought daunting as we were doing through "OnTrack" and we were not sure if we were right or not but, it was easy and really comprehensive
They were available all time to help though out the process from both sales and settlement teams. Quickly contacted me and instructed, if there is problem in my documents. Good luck home.com.au.
Great service top app
Fast friendly service. Paper work a breeze with the app. Very satisfied with Loans.com.au.
Would highly recommend Loans.com.au for quick fast settlements.
Able to borrow by providing 20% deposits with positive gearing covering the mortgage.
They got the job done
I used loans.com.au for a home loan. I needed the loan quick due to time constraints and they were very good. Good coms and the web portal worked well. As did the mobile app.
Good rates but slightly hard to catch hold of someone to talk to
The overall customer service experience was 3.5/5 as it's hard to get in touch with the same person the next time. Calls required long waits. Return back calls either were considerably delayed or were never received. Interest rates are very competitive and would definitely recommend loans.com.au to friends which is why overall score for review is 4/5.
Reliable competitive home loan provider
I have completed many home loans and top up funds with Loans.com.au and they as a company have been brilliant for reliability to deliver a loan, provide easy to use process with online tools and excellent interest rates and minimal fees.
Competitive rates with good customer service
Investment loan - Support received by loan specialist was great, no issue through out the loan process, easy to apply and track application online. Smooth settlement on time. Competitive rates. Would use Loans.com.au again.
Best system in place.
Loans.com.au is so far the best lender I have used.
Very efficient and patient to answer questions.
System is easy to use with constant updates without a call.
I will definitely use them for my next purchase
The reviewer stated that an incentive was offered for this review
Great customer service, everything explained and any issues resolved quickly
Quite satisfied with the rate offered and no additional surprises or costs involved. So quite happy with the service. The on track portal is so handy and user friendly I would recommend it
The process was quick and straight forward. The customer service operators were helpful. Experience with other banks was more involved and required a lot more verification. I was very happy with the outcome.
Great experience and very helpful along the way.
* customer service was great along the way with timely responses to questions.
* easy process
* fees were given up front. No hidden charges.
* interest rates are good but there are better out there.
* a few confusing messages that appear to be generic but not necessarily relevant.
Perfect solution for our need
Great customer service, always have someone to speak to.
There was no surprise unexpected cost with the processing of the loan.
We are very satisfied with the interest rate and customer support.
No need to shop around
Easy process from pre-approval to settlement
Competitive rate you can get from the market
Online tools for you to track the process, upload the files. Leaving a message, they will call you, no need to wait on the phone call.
Questions & Answers
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email firstname.lastname@example.org with your full name and phone number, and someone f...rom our lending team will be in touch with you shortly.
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
Go on web site no set up fees UBank is offering a better rate of fixed 1.75%
Get an answer from our members and loans.com.au representatives
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