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friendly and helpful staff. competitive home loan interest rates, lower than all the big banks by far. own dedicated team to work for me. great communication. staff made the home loan process straightforward from start to finish.
- 2 reviews
- 1 like
Customer service was pretty good. Would have been good at near the begining we knew what we needed for easch set as it would of saved time and frustration. The extra cost was mainly getting the right documents.
Overall was a fairly easy process and would recommend to anyone thinking of changing their home loan.
- 5 reviews
- 1 like
Quick and easy process. The team at Loans.com.au were helpful and friendly to deal with. The onTrack portal ensures quick processing of loans. Their app Smart Money once you get the loan is brilliant, and very easy to use. I must say I was dubious at first when I saw the low rate but it was a a very quick process
Thanks so much for your wonderful review. We're glad you had a great experience and we appreciate your feedback on our onTrack and Smart Money apps!
Customer service was excellent. They explained everything clearly and kept in touch regularly.
The rates are quite good right now.
Wasn't real impressed with 'On Track', especially the app. Needs urgent attention to be more user friendly..
The reviewer stated that an incentive was offered for this review
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Loans.com have been a brilliant alternative to main stream banking. The staff were fantastic, especially given we were on a tight timeframe. They organised everything efficiently with a can do attitude and looked outside the square for alternate solutions when our old bank presented roadblocks. Couldn't be happier.
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- 2 reviews
The customer service has been outstanding couldn’t have asked for better people to talk to
No additional cost involved
Staff kept me informed all the way
Fantastic interest rate better than the big banks
Absolutely happy
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Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
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Thanks for the great review Kellie!