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loans.com.au
3.6 from 1,101 reviews · View Statistics
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Reviews

4.3
6 reviews
5
(5)
4
(0)
3
(0)
2
(0)
1
(1)
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Cathleen
CathleenHunter Region, NSW
  • 5 reviews
  • 1 like

Excellent customer service

published

Brodie & Gaurav gave exceptional customer service - they were very professional & courteous at all times & answered all my questions efficiently & promptly. Would highly recommend them. Five stars & 10/10 for this company.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateJune 2021
Loan used forRenovation
loans.com.au
Hayley G.loans.com.au

Thanks for the awesome review Cathleen! We're so happy we could assist.

Kurt G.
Kurt G.Hunter Region, NSW
  • 2 reviews

So easy to extend the loan!

published

Happily we’re getting an extension on our home loan and got the lending manager who set us up last time! The loan extension has been surprisingly easy with only a couple of pages of paperwork, we should be all sorted within a week! Pool and landscaping here we come!

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
4/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateMarch 2020
Loan used forRenovation
loans.com.au
Hayley G.loans.com.au

Hi Kurt, thanks for taking the time to leave your thoughts. We're so glad to hear you had an easy experience in extending your loan. Good luck with the pool and landscaping!

Sharon
SharonVictoria

Happy Customer

published
Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
4/5
Loan TypeVariable Rate
Loan used forRenovation
loans.com.au
Hayley G.loans.com.au

Hi Sharon, we pride ourselves on offering quick and easy service and a great online app, so thanks for the honest and positive feedback. It was a pleasure helping you with your refinance and top up. We really appreciate the recommendation.

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The reviewer stated that an incentive was offered for this review

Easy home loan!!

published

Customer service was excellent. They explained everything clearly and kept in touch regularly.
The rates are quite good right now.
Wasn't real impressed with 'On Track', especially the app. Needs urgent attention to be more user friendly..

Transparency
4/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
3/5
Loan TypeSplit
Loan used forRenovation
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The reviewer stated that an incentive was offered for this review

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Great value and flexibility

published

Great interest rate and flexible terms. The customer service was amazing and beyond helpful. They provide a better product than the big banks - more personal and individually suited. Highly recommend to others.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
4/5
Online Tools
5/5
Loan TypeVariable Rate
Loan used forRenovation
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The reviewer stated that an incentive was offered for this review

Questions & Answers

Anna
Annaasked
loans.com.au

Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna

1 answer
Brian
Brian

Go on web site no set up fees UBank is offering a better rate of fixed 1.75%

fahqteam
fahqteamasked
loans.com.au

When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.

No answers
Kaiti
Kaitiasked
loans.com.au

Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?

No answers
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