From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
- Home Loans
Excellent customer service
Brodie & Gaurav gave exceptional customer service - they were very professional & courteous at all times & answered all my questions efficiently & promptly. Would highly recommend them. Five stars & 10/10 for this company.
So easy to extend the loan!
Happily we’re getting an extension on our home loan and got the lending manager who set us up last time! The loan extension has been surprisingly easy with only a couple of pages of paperwork, we should be all sorted within a week! Pool and landscaping here we come!
We have been a customer for 18 months now and very happy with loans.com. The process to initially refinance was very quick and easy and staff very helpful and friendly. The ontrack system is great and allows you to upload all your documents required in a very simple easy to follow process. We recently applied for an increase /top up loan for a pool. They were very helpful and the process was so quick. From start to settlement so we could pay deposits was only 3 weeks. We are extremely happy with the service they provide and interest rates...are great also. Would definitely recommend them. They are very easy to contact and will reply to messages within a short time frame usually less than 24 hours. The only thing is that there instructions for uploading documents could be refined as they are not always accurate.
Easy home loan!!
Customer service was excellent. They explained everything clearly and kept in touch regularly.
The rates are quite good right now.
Wasn't real impressed with 'On Track', especially the app. Needs urgent attention to be more user friendly..
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Great value and flexibility
Great interest rate and flexible terms. The customer service was amazing and beyond helpful. They provide a better product than the big banks - more personal and individually suited. Highly recommend to others.
Questions & Answers
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
Go on web site no set up fees UBank is offering a better rate of fixed 1.75%
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Has anybody gotten a fixed interest rate car loan with loans.com.au and their interest rate got suddenly changed during the fixed term loan period ? Are there any hidden fees or suprises on the way because I am on the stage of signing with them but the loan contract seems vague and subject to "changes". Anybody has an experience they want to share?
Get an answer from our members and loans.com.au representatives
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