From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Made it so easy!
Lani and Mike were super quick to follow up, supportive and just wonderful in general! I'd recommend them and loans.com.au for making this a great process for first home buyers.
- Home Loans
Excellent customer service
Brodie & Gaurav gave exceptional customer service - they were very professional & courteous at all times & answered all my questions efficiently & promptly. Would highly recommend them. Five stars & 10/10 for this company.
Refinance from 1 of Big 4
We were very apprehensive from the start after being with one of the big 4 for many years...the whole process from start to finish was simple with the "On Track" app...we now have a great rate...if you are considering changing your home loan "JUST DO IT" and kick the big 4 to the Kerb..Thanks Loans.com.au..
Great friendly service, no issue to small to be dealt with efficiently
From our first contact with Loans.com we received excellent service, there was help available each set of the way. I think it would have taken half the time to arrange the loan when compared to a traditional lender. Easy to use portal and great interest rates.
So simple, didn't lead me one with promises
Fast and friendly. Didnt give me approval and then keep asking for more and more docs like other banks. Was simple online and if you need help they have an easy call line. I cant fault them this was by far the simplest loan I have ever applied for. Was approved within a week and mortgage is ready to be signed and exchanged with old bank. Give them a try Jazmin and Sharney were amazing and helped every step of the way.
Best End to End process
Being an online company, I had the best customer experience. It was easy, quick, hassle free and a seamless end to end process. Secondly, communication from Loans.com.Au was outstanding and with minimal documentation. I have been with many other banks earlier but have not seen such a great experience. Thank you to the entire team of Loan.com.Au
Quick and easy process. The team at Loans.com.au were helpful and friendly to deal with. The onTrack portal ensures quick processing of loans. Their app Smart Money once you get the loan is brilliant, and very easy to use. I must say I was dubious at first when I saw the low rate but it was a a very quick process
Great advice and excellent customer service
We had an excellent conversation in regards to our loan objectives with our loansonline advisor. There was clarity in regards to loan structure and rates. We felt comfortable discussing our situation and received great advice.
So easy to extend the loan!
Happily we’re getting an extension on our home loan and got the lending manager who set us up last time! The loan extension has been surprisingly easy with only a couple of pages of paperwork, we should be all sorted within a week! Pool and landscaping here we come!
Customer service is amazing. Jazmin is very friendly, accommodating, professional and a pleasure to work with. Jazmin is also very knowledgeable about everything to do with loans, any questions asked are answered excellently.
Highly recommend loans.com.au and jazmin for home loans.
Very satisfied, pleasant and prompt service
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10 out of 10
I dealt with Nicholas Brown who couldn’t have been more helpful, flexible and customer caring. He made the process so incredibly easy. I would highly recommend loans.com, particularly Nic as a consultant.
Very happy with customer service. The process to sign up was good being able supply documents online. A little more info regarding the refinancing transactions would have been good to know. Ie, more money then required was drawn to cover any unexpected fees. We then had a 2 week wait from our old lender to give us the purposely overpaid funds which then put straight back on the new mortgage. We understand that process now but would have been good to know that was going to happen ahead of time as at the time we thought it was an error of loans.c...om.au which cost us interest we didn’t anticipate on the additional funds. We have been with Loans.com.au for over a year and are very pleased to have calls answered promptly and answers to our questions quickly. Rates are extremely competitive despite not all rate cuts being passed on in full as happens with other financial institutions. After making the switch I have kept track of our old loan rates, has we not have changed we would be wasting $100 per week (yes per week) on interest. After a number of rate cuts on both the old loan and our current we are now approx $26 better off per week then had we of stayed with our old lender. Love having no account keeping fees and flexibility of redraw facility. The app is the easiest banking app I have used. Thanks loans.com.au for the savings and for having such wonderful staff to deal with. Highly recommended!
Its a fantastic rate, great customer service and was so easy to refinance on my own
this was the easiest refinance I have done with a lot of support when needed and has the best rate around, I tried a mortgage broker and he couldn't beat this rate and the process of doing the refinance on my own was easier and quicker than the broker
The reviewer stated that an incentive was offered for this review
Competitive rate and good service
They have offered a competitive rate but the inspection changed didn't waivedoff.
No unexpected costs. Apllication process was easy and interactive with nice tool called ontrack.
Even we can directly call the case officer.
Overall experience was good.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email firstname.lastname@example.org with your full name and phone number, and someone from our lending team will be in touch with you shortly.
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
Go on web site no set up fees UBank is offering a better rate of fixed 1.75%
When will we find out about rate cuts? I must add I’ll be very disappointed if it isn’t passed on and passed on in full.
Get an answer from our members and loans.com.au representatives
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