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Customer service was excellent. From the start to the end everyone was very helpful. All questions were answered promptly and was so easy deal with . Thank you for everything from a satisfied customer
- 2 reviews
From first contact the team were friendly, professional and helpful with the application process.
Easy document uploads and a direct communication line whenever we thought of a question or wanted an update.
So thankful for the help!
Lani and Mike were super quick to follow up, supportive and just wonderful in general! I'd recommend them and loans.com.au for making this a great process for first home buyers.
Thanks for the great review Jerome, and congratulations on buying your first home! We'll pass this lovely message onto Lani and Mike.
From our first contact with Loans.com we received excellent service, there was help available each set of the way. I think it would have taken half the time to arrange the loan when compared to a traditional lender. Easy to use portal and great interest rates.
Thanks for your awesome review Barry we really appreciate the kind words!
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- 13 reviews
- 2 likes
Fast and friendly. Didnt give me approval and then keep asking for more and more docs like other banks. Was simple online and if you need help they have an easy call line. I cant fault them this was by far the simplest loan I have ever applied for. Was approved within a week and mortgage is ready to be signed and exchanged with old bank. Give them a try Jazmin and Sharney were amazing and helped every step of the way.
Thanks so much for your 5-star review, we're so glad to hear we could assist!
Great friendly service and had no issues throughout the whole process of our Morgage. Extremely satisfied with the rate offered. There were no hidden extra costs that surprised me. I would certainly recommend loans.com.au to everyone.
The reviewer stated that an incentive was offered for this review
Overall experience was great. website seemed a bit temperamental and not very clear to use but was useable once you get used to it. End of the day it was the best interest rate I could find to date!
The reviewer stated that an incentive was offered for this review
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Very helpful staff that made it easy for me to refinance without any hassle from my previous loan company.Great online service with no unexpected fees and a very competitive rate
The reviewer stated that an incentive was offered for this review
- 2 reviews
Refinanced my home loan & found the experience super easy, fast & friendly. After comparing all fixed home loan rates - they had the best offer. They also offer a 'rate lock' which does cost but gives you peace of mind that the rate you first choose will be the rate you get at settlement. The online portal was easy to use too but you can always call someone if you have trouble. The only thing I would suggest is 24x7/365 call centre hours. Currently they offer 7am to 7pm Mon to Fri.
The reviewer stated that an incentive was offered for this review
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re-financed with loans.com after being told I can not buy a investment property.
Was able to borrow enough to re-finance and then buy the investment property on top of it.
All for a great rate and quick customer service- have already recommended to other people.
The reviewer stated that an incentive was offered for this review
Online process was easy and simple
Communication with agents was easy
Enjoyed the uncomplicated approach
Overall a simple and easy process
Now a happy home owner
Effortless process end to end, updating documents and getying information
Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
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Thank you for the 5 stars Lily!