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Fast and easy process if you have clear documents for submission the process is pretty much automated.
The percentage of loan was deciding factor as it was lowest in the market. Customer service was great. It was agreed for a fixed percentage for a period of 2 years.
Customer service was excellent. From the start to the end everyone was very helpful. All questions were answered promptly and was so easy deal with . Thank you for everything from a satisfied customer
Fast friendly service. Paper work a breeze with the app. Very satisfied with Loans.com.au.
Would highly recommend Loans.com.au for quick fast settlements.
Able to borrow by providing 20% deposits with positive gearing covering the mortgage.
- 2 reviews
From first contact the team were friendly, professional and helpful with the application process.
Easy document uploads and a direct communication line whenever we thought of a question or wanted an update.
So thankful for the help!
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- 2 reviews
Easy process from pre-approval to settlement
Competitive rate you can get from the market
Online tools for you to track the process, upload the files. Leaving a message, they will call you, no need to wait on the phone call.
Thanks for taking the time to leave a great review Grant!
Lani and Mike were super quick to follow up, supportive and just wonderful in general! I'd recommend them and loans.com.au for making this a great process for first home buyers.
Thanks for the great review Jerome, and congratulations on buying your first home! We'll pass this lovely message onto Lani and Mike.
From our first contact with Loans.com we received excellent service, there was help available each set of the way. I think it would have taken half the time to arrange the loan when compared to a traditional lender. Easy to use portal and great interest rates.
Thanks for your awesome review Barry we really appreciate the kind words!
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- 13 reviews
- 2 likes
Fast and friendly. Didnt give me approval and then keep asking for more and more docs like other banks. Was simple online and if you need help they have an easy call line. I cant fault them this was by far the simplest loan I have ever applied for. Was approved within a week and mortgage is ready to be signed and exchanged with old bank. Give them a try Jazmin and Sharney were amazing and helped every step of the way.
Thanks so much for your 5-star review, we're so glad to hear we could assist!
Great friendly service and had no issues throughout the whole process of our Morgage. Extremely satisfied with the rate offered. There were no hidden extra costs that surprised me. I would certainly recommend loans.com.au to everyone.
The reviewer stated that an incentive was offered for this review
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Overall experience was great. website seemed a bit temperamental and not very clear to use but was useable once you get used to it. End of the day it was the best interest rate I could find to date!
The reviewer stated that an incentive was offered for this review
We've had our first loan with loans.com.au and so we decided to stay with them for our next home. We've been searching for our new home for the last three years and over the years our lending manager Sharon had been very patient and professional in assisting us. We've had an issue with the valuation of our property because not all the quotes were provided to the valuer which delayed the assessment process but Sharon stepped in and resolved the issue very quickly. We were getting close to the settlement date and the rest of the loans.com.au team were able to escalated our application and get us over the line. Overall, a very positive experience and would definite go with them again.
The reviewer stated that an incentive was offered for this review
Very helpful staff that made it easy for me to refinance without any hassle from my previous loan company.Great online service with no unexpected fees and a very competitive rate
The reviewer stated that an incentive was offered for this review
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- 2 reviews
Refinanced my home loan & found the experience super easy, fast & friendly. After comparing all fixed home loan rates - they had the best offer. They also offer a 'rate lock' which does cost but gives you peace of mind that the rate you first choose will be the rate you get at settlement. The online portal was easy to use too but you can always call someone if you have trouble. The only thing I would suggest is 24x7/365 call centre hours. Currently they offer 7am to 7pm Mon to Fri.
The reviewer stated that an incentive was offered for this review
re-financed with loans.com after being told I can not buy a investment property.
Was able to borrow enough to re-finance and then buy the investment property on top of it.
All for a great rate and quick customer service- have already recommended to other people.
The reviewer stated that an incentive was offered for this review
Online process was easy and simple
Communication with agents was easy
Enjoyed the uncomplicated approach
Overall a simple and easy process
Now a happy home owner
Effortless process end to end, updating documents and getying information
Questions & Answers
Are new path lending any good
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
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Thank you for the 5 stars Lily!