Fast and easy process if you have clear documents for submission the process is pretty much automated.
The percentage of loan was deciding factor as it was lowest in the market. Customer service was great. It was agreed for a fixed percentage for a period of 2 years.
Easy online lending process
The process was so much simpler than the larger banks. The whole process was handled online. Our customer service manager was all over the mortgage process and made it simple by giving us all the correct information. The rate for the construction loan was competitive with most loans found online. I would recommend that anyone on pensions, DVA payments or other non employment income give them a go.
Very satisfied customer.
Customer service is very good. There were no unexpected extra costs. I am satisfied with interest rate charged on my residential investor loan. Loan settlement was timely and I was kept abreast of developments every step of the way.
Great service top app
Fast friendly service. Paper work a breeze with the app. Very satisfied with Loans.com.au.
Would highly recommend Loans.com.au for quick fast settlements.
Able to borrow by providing 20% deposits with positive gearing covering the mortgage.
Reliable competitive home loan provider
I have completed many home loans and top up funds with Loans.com.au and they as a company have been brilliant for reliability to deliver a loan, provide easy to use process with online tools and excellent interest rates and minimal fees.
Competitive rates with good customer service
Investment loan - Support received by loan specialist was great, no issue through out the loan process, easy to apply and track application online. Smooth settlement on time. Competitive rates. Would use Loans.com.au again.
Best system in place.
Loans.com.au is so far the best lender I have used.
Very efficient and patient to answer questions.
System is easy to use with constant updates without a call.
I will definitely use them for my next purchase
The reviewer stated that an incentive was offered for this review
Loans made enjoyable
The whole process of applying for a home loan was made much easier than I could have imagined. The online system is so intuitive and helpful, everything is made so clear and manageable and the overwhelm that can enter into getting a loan is just dissolved in lucid step-by-step instructions and helpful feedback. Great rates and a painless process. Highly recommended.
Great customer service, everything explained and any issues resolved quickly
Quite satisfied with the rate offered and no additional surprises or costs involved. So quite happy with the service. The on track portal is so handy and user friendly I would recommend it
Perfect solution for our need
Great customer service, always have someone to speak to.
There was no surprise unexpected cost with the processing of the loan.
We are very satisfied with the interest rate and customer support.
No need to shop around
Easy process from pre-approval to settlement
Competitive rate you can get from the market
Online tools for you to track the process, upload the files. Leaving a message, they will call you, no need to wait on the phone call.
Very good customer service
Received very prompt customer service from this company. Interest rate is very competitive for investment property. They didn't ask for unnecessary information and processed loan in timely manner with no hassle.
Made it so easy!
Lani and Mike were super quick to follow up, supportive and just wonderful in general! I'd recommend them and loans.com.au for making this a great process for first home buyers.
Happy with Customer Service!
I was on the phone today with Emma from Customer Care regarding an interest rate review on my existing investment loan. I was initially unsure of how to open up with my queries ie. what is the best interest rate reduction they can give me?, how much difference will it make to go for other loan setups (var/ fixed)?, am I even eligible to get a different rate? etc etc. So many what-ifs going through my mind and so little knowledge on the topic (I'm obviously not a real estate expert). TBH I was surprised how many options I had and at how easily my options were explained to me. I 100% recommend these guys for giving quality customer service and also for staying competitive.
Thanks to Jessica (Personal Lending Specialist) and Jordan (Support Officer) my investment loan refinance was completed in just over three weeks. The customer service and efficiency provided exceeded expectations and would not hesitate to recommend Loans.com.au to friends and family.
Questions & Answers
Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email email@example.com with your full name and phone number, and someone f...rom our lending team will be in touch with you shortly.
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
Go on web site no set up fees UBank is offering a better rate of fixed 1.75%
Get an answer from our members and loans.com.au representatives
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