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- 2 reviews
Customer service was pretty good. Would have been good at near the begining we knew what we needed for easch set as it would of saved time and frustration. The extra cost was mainly getting the right documents.
Overall was a fairly easy process and would recommend to anyone thinking of changing their home loan.
- 3 reviews
The whole process of pre-approval to settlement is seamless and quick, unlike the Big 4. This is my 3rd Home Loan transaction with www.loans.com.au
My lending Manger Brodie and Support Officer Sharney went above and beyond to assist me with any queries I had. Both were absolutely prompt and always approachable and assisted me right from initial query for a home loan to settlement.
Very happy with the whole process. Look forward to work with Brodie and Sharney again next year and beyond. You guys are truly amazing.
Thank you so much for your support.
- 3 reviews
The customer service was the best among all the lenders I dealt with before including mortgage brokers. I got assessed over the phone and given an answer then and there. The refinance and new loan went smooth and as expected without any hiccups.
Thanks for your awesome feedback, we're so glad to hear about your wonderful experience!
The reviewer stated that an incentive was offered for this review
- 5 reviews
- 1 like
Quick and easy process. The team at Loans.com.au were helpful and friendly to deal with. The onTrack portal ensures quick processing of loans. Their app Smart Money once you get the loan is brilliant, and very easy to use. I must say I was dubious at first when I saw the low rate but it was a a very quick process
Thanks so much for your wonderful review. We're glad you had a great experience and we appreciate your feedback on our onTrack and Smart Money apps!
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- 2 reviews
- 1 like
I have been a Loans.com.au customer for approx 2 years. I have a home loan and 2 investment loans with them. I engaged with their customer service team to seek a rate review and obtain break costs on a fixed loan. I originally dealt with Emma and explained my rate was no longer competitive. She immediately sought additional discounts off my Variable rate loan and sought break costs for the fixed. As the fixed rate had 14 months to go the break costs were quite high. However, due to the size of the loan and the move in 1.3bp it was still worth u...
Read mores breaking. I was surprised to obtain an email from Sue who has checked if we waited a further 2 months to break the fixed rate we could save over $2k in break costs. I believe this demonstrates a high level of personal and corporate integrity and am very appreciative of Sue bringing this to our attention. Very happy indeed!Thanks for your kind words and taking the time to leave a review. We've passed this right on to Sue!
Loans.com have been a brilliant alternative to main stream banking. The staff were fantastic, especially given we were on a tight timeframe. They organised everything efficiently with a can do attitude and looked outside the square for alternate solutions when our old bank presented roadblocks. Couldn't be happier.
The reviewer stated that an incentive was offered for this review
- 2 reviews
The customer service has been outstanding couldn’t have asked for better people to talk to
No additional cost involved
Staff kept me informed all the way
Fantastic interest rate better than the big banks
Absolutely happy
The reviewer stated that an incentive was offered for this review
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Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!
Hi there, we're sorry to hear you're unhappy with your experience. We'd love to look into your case further. Can you please email sales@loans.com.au with your full name and phone number, and someone f...
Read morerom our lending team will be in touch with you shortly.
Hi, I currently have a home loan with a credit union in Sth Australia. I have approx $190,000 still owing (with $70,000 in a re-draw account). Without the re-draw, the amount owing would be $260,000. My current interest rate is 2.99%. I saw your advertised rate of 1.99% and wondered if I could re-finance my Home Loan with your company instead? There are no exit fees with my current loan. What would the set up fees be to do this please? Thanks, Anna
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Wow what great feedback! We're so lucky to have a customer like you and so glad Brodie and Sharney provided you with such a great customer service experience. Thanks so much for your kind words and recommendation.