From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Amazing service and rate
Camelia was very helpful with the whole process. The app they use to upload your documents and track the application is very easy to use. I was so happy with the interest rate ($30 less per fortnight compared to the car dealer). End to end process was complete within 25 hours! Drop me a message if you are looking to join and I can give you a referral code to get $150 off the $400 application fee:)
Easy as 1,2,3!
I rate my customer experience a tough 10/10 from pre approval to settlement.
Honest and lovely workers no lie. Explained the whole process step by step since the first call, contract is really simple to comprehend and understand, no hidden fees towards the company!!, quick responses, 60 days to shop around and only pay your consultation fee should your application be finalised within that time frame! Low as interest rate too hey, other competitors did not dare compete.
Gotta say for a first timer, this a breeze.
Thank you Burnadette, Camelia and rest of the team! Xoxo
Could not fault.
Very competitive interest rate, an application fee that was a third of a competitor and absolute first class customer service. And finally they didn't try and come up with dodgy reasons to increase the interest rate like other companies.
- Car Loans
A wonderful experince
I had been shopping around for car refinance from my current provider as i felt that 25% interest rate was extremely overkill and the repayments i was paying was absolute shocker.
Google search's of refinancing and free credit checks lead me to Loans.com.au.
After a call to them and talking to a wonderful rep named Ranga, who was absolutely amazing to talk to, I soon learned that my deal that was set up by Stratton finance was setup as a mark up to take advantage of me and set me with Finance one that caused my high rate and high payments whi...ch was absolutely outrageous. Ranga managed to finagle a deal at 14% rate with only $123.45 per fortnight based on my Credit score which was a way better deal. Him and Yvon we're absoultely lovely to deal with and didnt mind me asking questions and sorting things out.
Very quick and easy process, messaging feature was very helpful and response time was fast. The app made it easy to check progress and upload documents at any time. I would use loans.com again
Excellent self serve platform!
Very easy process and I love being up to date with every step of the process! The app is very iser friendly and the you feel like your documents set priority!
I don’t normally write reviews but this has been the WORST experience ever. I suffered a severe heart attack, cardiac arrest, my partner and I then lost our business and everything due to covid, moved state to live with family and suffer depression. While getting on our feet only partial payments where able to be made over 3 1/2 months. As a result this company charged $1,993 in penalty fees (on an 19k loan) - even though I made some payments, called them several times (spending hours on hold) and borrowed money from family to bring all the rep...ayments up to date in full - even after that was paid up to date by exactly the amount they specified - they still charged additional penalties?! They also slapped a default on even when we had verbal ‘arrangements’ and flat out lied and said they called me and left messages. I even have call records proving they didn’t. The collections team never put any arrangements in writing. From the account ledger I requested it appears the collections team charge lawyer rates (ie up to $350 per phone call) and there seems to be no form of direct contact or complaints mechanism. Needless to say my partner is now helping me to make a formal complaint with the appropriate agencies. With my heart condition a stressful event like this could cost my life - these people are inhumane. Loans.com.au don’t bother providing me another fabricated response to this review - I’ve had enough and I can’t take it anymore.
This is an awesome one
The service that I was given was an awesome one.A great compination of professionalism and persuasive service for customer to stay.As this is my first car since arrival here in Australia,my finance experience with you guys will always be treasured as long as remain in this country.
My first phone enq and got a pre-approval from manager Tiffany excited me to look for a car and move forward.I was regularly recieving emails offering help and updates of process.Then I phoned and spoke with Officer Rose who was even helpful and awesome So my prayer is for the good Lord to bless your company with more business,and consider me to be one of your awesome customer.
All On line is bit difficult for some
After a couple of calls and talking to the helpful staff I finally got the paper work in, well its not on paper eh.
Emails and attaching information was a learning curve and the guys and girls were very helpful.
One thing that was a negative when the first direct debit was done the merchant came up as FMC not Firstmac and I cancelled my Bank account and cards as I thought that I had been scammed, lots of work now to re set up all my banking and direct debits again. Note to Management this was a huge disruption to my life.
The reviewer stated that an incentive was offered for this review
Very bad, stay away
Have changed terms halfway loan without consent. They added a early payout fee without my consent or compensation. They have also added other fees when I was told initially by the sales rep there were none. But the changi8 of contract terms mid loan period is the most disturbing and surely illegal
Excellent service and interest rates
Great staff, great interest rates. A smooth web portal to upload documents, a couple of phone calls to confirm, and you are done. Thanks team, I'll be back for the next car.
Great customer service and follow ups/response timing. However there is a lot of paper work (re-finance) to submit to do this, but so worth the fantastic rate they are offering.
Great car loan company ! Recommended !
Very efficient. Great communication. Friendly and responsive. Very easy process. Everything happens online. This is our second loan and we always will be going for car loan to them. Very recommended !
Very Vindictive and non-cooperative
My car involved in a crash and written off by the insurance. I informed Loans.com.au. The loan was in the process of being fully paid. They tried to sell me another loan and called several times. I requested a pause as I will come back after a house loan. The insurance payment was delayed due to something between Loans.com.au and the Insurance. Loans.com.au reported a default in my credit report. I was surprised how vindictive they are. Just because they couldn't sell a loan again, they reported the default so that my credit score goes down and...I come back to them after getting stuck. Ridiculous! Loans.com.au have my bank details. Direct debit is setup. I was calling them every 2/3 days to confirm if the payment was received from insurance. None of the agents informed me about anything. They simply report to credit file. Very crap business policy and suffering for customers.
Very tricky and don't keep words
My loan was pre-approved for $58k with $5k deposit. I couldn't find the car I was after. I found a similar one in Auction. I got assurance from Loans.com.au that it should be ok to get higher amount of loan if that car price goes higher in auction. I ended up winning for $66k. They confirmed again. I made my $5k deposit to Auction. They started making delay to pay the rest (loan amount) to Auction. After a week, they asked me to come up with $15k deposit. Just because I didn't agree, they didn't pay the Auction. I ended up losing my deposit to Auction. What a crap and blackmailer Loans.com.au is.
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