From June, 27th, 2016 until July, 1st, 2020 Loans.com.au was offering a $30 Wish voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews below have been written by customers who received such a reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Prompt, helpful, easy
Great simple process, staff have been more than helpful and everything was done in a timely manner, they even helped with sending through forms and contacting the dealer about the release date for me.
Fantastic customer service
Customer service was fantastic from everyone. Simple and informative. Document portal easy and efficient. Couldn’t fault the process. Not having the intial Set up fee up front but added on is great!
Suprisingly Went Really Well
The loan application was amazingly smooth and the customer service team did a bang of a job. Shout out to them and the application was pretty quick. I managed to get the car in 4 working days from the start of the application plus the rates are pretty good compared to other competitors out there. I highly recommend them.
First got Pre-approval and then they taking me round and round
On 30 Min Call i provide all details and got pre-approval and after pre approval now they taking me round and round in circle. Things they required me over the fone have been provided but now they want more and more and more. not impress at all.
- Car Loans
- Verified customer
Easy and smooth A to Z process
I wanted to see what other options were out there besides what the dealer was offering so I called loans.com.au where they advertised low interest car loans. I did not believe it at first but when I called I was told that my interest rate based on preliminary assessment would be less than 5% which is almost half of what the dealer was going to offer. I decided to go through the process. I was kept in the loop every step of the way. Their friendly staff responded to my queries promptly and ontrack was very easy to use and no paper printing was involved which is great especially now when we can do everything digitally. My loan was approved and settled in a matter of days after my initial inquiry. I would highly recommend this product.
Smooth loan process
Loans.com was very helpful in assisting me with my car loan. Everything has been done within a short period of time. Steps are clear and straightforward. Highly recommended loan service!
Incompetent, poor advice
The so called "lending specialist" advised me to only list one of my permanent part-time jobs ($45,000 p.a.) on my application, as he said it got me my pre-approval and would make my application less complicated than if I listed both of my permanent part-time jobs (which brings my earnings to $70,000 p.a.). Two days later, after I (at the advice of loans.com.au) put a $500 deposit down on a car, the "lending specialist" gets in touch with me to tell me my loan was not approved because I didn't earn enough! By the way, this was for $400 / month ...over five years. I feel that if he had not been lazy and went ahead and listed both of my secure permanent part-time jobs that I would have been approved. Ultimately I went through the dealership for my financing and got approved with comparable interest rate, etc. I just wish I hadn't wasted my time with loans.com.au.
- Car Loans
- Verified customer
Just info collecting
Comparing loans and this company came top list of being a good company, I can say they are just interested on getting information but not in lending money. Car value 40k with a deposit of 25k cash. I consider having a good credit with no faults and only one credit card for 8 years with no balance, score around 770, with $2000 a month free after paying bills to pay a car monthly repayment and they said I can not pay $340 a month for 4 years for the car, so will just pay car outright.
Extremely impressed with the service!
From start to finish I could not fault loans.com.au staff and I could not be happier with the result of my loan application! I was skeptical going in because the rate was so much lower than others I'd seen on the market, but they followed through and got me a rate that is saving over $200 per month on my car loan.
From application to settlement took 4 days, and the whole process was so simple.
Could not rate the experience higher, I was shocked at how good it was.
Excellent customer service
Ben called me today regarding my car loan enquiry and he was very informative, he told me all the information I needed to know and more which left all my unsaid questions answered. Very friendly and non judgmental. Thanks Ben!
Very good customer service
Our loan interview was very well conducted by Tanah. Went through things staightforwardly and calmly. We were very happy with the process. Explained everything clearly.
Rate was good and as expected
Fast and easy process
Tried a couple of different applications with other lenders and got annoyed and frustrated. Gave this mob a go and found a fast and easy process. Thanks Tanah Beattie who contacted me to finalise the application. Very pleasant and easy to talk to.
Easy process, clear information
Spoke to a few people while deciding on a loan application but all were prepared to answer my questions, recognised my return calls and helped explain the details I needed. Great customer service, happy to be a customer moving forward!
Fast and Easy best service from Ranga
We fortunatley had the same person organise our two loans. Ranga is friendly, helpful and made this whole process easy! Thank you! Best service we have ever received. Very much appreciated
Awesome pricing backed by great customer service that is willing to help and go the extra mile!
After making the mistake of applying through Macquarie for my car loan, I quickly jumped onto Loans.com.au to sort out finance for my ute. The process was quick, easy, and user friendly. The best part is I could do everything from my mobile phone, so it was very convenient.
I mainly dealt with Tiffany and Yvonne, and both were fantastic to speak to. The best thing about them is they don't talk down to you like other banks did. They actually took time to listen to what I was saying, and any time I had a question or concern they were very profes...sional and thorough in explaining it. I'm not great with math, so they were a really big help to me in working through it. The rates at Loans.com.au I've found are very competitive. I was getting offers of anywhere between 5.5% to 8% (!!!) before speaking with these guys. There was no gimmick and no haggling, they just said "Our interest rate is 4.67%" and that's what I was given without having to talk them down. The fees are also quite reasonable, with there only being two. The first fee was a $400 fee payable upon settlement of the loan, and the other fee was an early payoff fee which started at $700, but will continue to decrease pro-rata on a daily basis. The best part is if you pay off early in the last 12 months of the loan, they will completely waive the fee altogether. All in all, I've been very very impressed with Loans.com.au and would not hesitate to recommend them to anyone. I'm so impressed we're looking to refinance our home loan through them as well. Great service with great products, backed by great people.
I dealt with Tiffany and she was great! Patient, understanding, quick and knowledgeable, whilst offering unbeatable interest rates. Thanks for your amazing service! However, they do need to update their services with the RAV4 hybrid onto the green car loan options.
Fantastic Service from Michael!
- answered all questions through my and checked in for understanding
- displayed empathy
- actively listened and resolved and problems that arose
- was a really quick and painless process
- all costs are outlined and explained, nothing hidden or unexpected and they are flexible if you decide to pay ahead.
All around great experience
Easy, quick & professional
Service was excellent, easy online system & quoted a great rate (which might be better yet if my car is considered green). Everything was explained very clearly and I processed efficiently and quickly.
I previously used Wisr finance to apply which were terrible, confusing, misleading, had 5 different people call me about the same thing, so many emails going back & forward. Polar opposite experience so I couldn’t be happier with loans.com.au.
It has been a great experience!
Excellent customer service
The process both online and on the phone was seamless. Michael was most happy to assist with any questions I had. I would not hesitate to use loans.com.au again in the future.
Spoke to Ben over the phone, was really quick and efficient service. He made the process of the loan very easy and was super friendly to talk to, I would definitely recommend his services again.
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