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Loans.com.au Car Loans

Loans.com.au Car Loans

2.5 from 11 reviews

See the Best Car Loans in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
3
4 star
1
3 star
0
2 star
1
1 star
6

unhappycamper

unhappycamperGreater Melbourne (Metropolitan), VIC

So many hoops to jump through to get a loan finalised

published

the rates they offer are great but they have a deceiving web site that makes you think you are applying for a quote, and they have aggressive callbacks trying to get you to commit. then once you apply their ontrack system makes you jump through so many hoops and waiting in between, expect over a week to settle with the way they keep asking you for one or two documents at a time and then following up with some more requests every day. They also won't send you the terms in writing without asking for it like they are doing you a personal favour or something to review their terms in writing before proceeding. I have applied for home loans with less fuss than this.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateOctober 2019
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Allen

AllenSydney, NSW

  • 2 reviews
  • 2 likes

Great service, great rate

published

This was my first experience getting finance for a new car and it went very smoothly. Loans.com.au were very responsive and responded quickly to queries and changes to the loan. The interest rate was much lower than any rates other lenders put forward, I would recommend them if you are looking to finance a car.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateSeptember 2019
Car ModelSubaru Forester S5 2.5i
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Chierag

ChieragGreater Melbourne (Inner), VIC

  • 4 reviews

Fit for purpose

published

When it comes to providing loans at good interest rate, I believe they are good. I like their proactive ness in reaching out to customer however it comes with a great disadvantage of being reached out by several different employees that no one seems to have your history or relationship with the customer so it gets hard every time to explain the same thing again.
They need to work as one team for a customer. For me it feels like they are working in silos. So could have given 3 stars for customer experience however they are good with nos. So giving 4 stars.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateMay 2019
Car ModelLexus UX X10 UX 250h F Sport
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Declined car loan for ridiculous reasons

published

I applied for a car loan (Not even an expensive one) and was declined because my partner just started a new job. I earn in excess of a grand a week with solid work history, have barely any debt at all, a good credit history, low rent, low expenses and they think I cannot afford to pay $60 a week. They declined me due to my partner just starting a new job (he wasn't even on the loan) and put me down as paying all of the rent for my house, in which is actually split 3 ways for payment. After pre-approval I put a 1000 deposit on the car, which I now lose. Pre-approval should actually be pre-approval. Honestly, what a joke! Rude customer service also.

Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Disappointed

DisappointedSydney, NSW

  • 3 reviews
  • 1 like

Quick to sign you up, slow to help after that, with very little communication

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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kathir77

kathir77Queanbeyan

  • 24 reviews
  • 10 likes
  • Verified customer

Nah... No longer going with this company and not recommended to anyone

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJuly 2019
Car ModelSubaru Impreza G5 (Hatchback) 2.0i-L
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Patro

PatroGreater Melbourne (Metropolitan), VIC

  • 7 reviews

Excellent rate with less overheads

published

It took to get the loan 3 to 4 days extra. Everything done over the phone and email. I just applied and never thought that will approve and get the loan so fast. But your documents must be accurate and Genuine. No unnecessary questions ask. Loves to change my home loan to this company.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJuly 2019
Car ModelToyota Camry ASV50R / AVV50R
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Amz

AmzPerth, WA

  • 2 reviews
  • 1 like

Great to get you in but then ....

published

Very promt and helpful service to get you to be a customer but then try getting information or changing details. Their online system allows very minimal changes so you have to call. Up to half an hour wait to be told someone will call you back. I have tried calling again 17 people in the queue currently. Just another one of those companies who doesn't care once you're in.

Transparency
Customer Service
Loan TypeFixed Rate
Not happy client..

Not happy client..Melbourne

  • 3 reviews
  • 11 likes

Cant give less than 1 star...Terrible service & zero ownership as keeps on changing rates what suits them

published
Transparency
Customer Service
1 comment
Not happy client..
Not happy client..

After 2months complaint still with AFCA as looks like loans.com.au doesnt want to learn from their mistakes and no apologies.

Jay37

Jay37South East Queensland, QLD

  • 2 reviews
  • 3 likes

Changing goal posts and higher interests rates then advertised

published
Transparency
Customer Service
Application Process
Timeliness
Loan Start DateJune 2019
Car ModelHyundai i20 PB.II
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Ian B

Ian BMurray Region, NSW

Easy process

published

Easy process. Settled on time. Pretty good rates. Customer service centre are easy to deal with. Good communication though the process. No unexpected issues with the loan and no hidden fees.

Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2019
Car Model2016-2018 Mercedes-Benz SLC-Class
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The reviewer stated that an incentive was offered for this review


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