They're phishing for details
Have been contacted twice by these people stating I need to contact them urgently. When I call they can't speak to me until I "confirm" (read tell them) my details.
I have no outstanding debts and have never received any letters of demand.
When speaking with them they become belligerent and then hang up.
I have reported them to Scamwatch.
Excellent results very helpful
The team managed to clear up a lot of accounts we had given up on, very helpful and professional. Thanks guys will definitely continue to use your services in the future.
No transparency, inflexible, limited collection abilities
I run a subscriptions business and approached these guys to collect consumer debt for me, but was pretty disappointed with their work. I was a customer for 8 months.
For me I have the capability to issue default notices, but I need to comply with strict notice requirements, as well as ensuring there is no breach with debt collection laws (how often a customer is contacted). Local Recoveries flat out refuses to share the letters they send to clients, something I understood would be shared before I signed up. Other debt collectors have no ...problem sharing this information. I understand Local Recoveries will only share it if served with a subpoaena. Local Recoveries will not share details of when or how many times a creditor has been contacted by phone. This is just their policy. I can only imagine they refuse to share their documentation in some ill informed attempt to prevent small businesses collecting their own debts using their letters as templates. While I can understand the logic - to my mind if the only value you provide is in a few letter templates, thats perhaps an indicator that you are providing a poor service. And in my experience that has been exactly the case. There is a lack of communication about what action Local Recoveries are taking to recover the debt. You submit it, and then you never hear anything more about it really, and theres maybe a 30% chance it will be collected. My second issue was Local Recoveries inflexibility. I can setup automatic emails from my business website, and email a debt to Local Recoveries as soon as it was overdue, without needing any human intervention. But Local Recoveries had a bunch of ridiculous rules. "Oh no you can't do that. You need to load a debt through our online portal. Except for when you're adding more debt to a creditor we're already pursuing, then you need to email it, you can't use our online portal." Riggghht. My final issue was Local Recoveries inability to take a debt "legal", something other collectors can do. If a creditor continually fails to pay a debt, Local Recoveries has no ability as far as I can tell to do anything but send threatening letters and make phone calls. On sign up I was told they could help in this area, but as it turns out this means they can send me links to the VCAT website and provide generic information published by third parties, that I can easily access on the internet myself. My new collector is full service, can take overdue debts to court, and get enforcement orders. They are also cheaper (pre litigation) charging a lower commission with no monthly flat fee. One last niggle, less an issue, more weird and trust breaking. Local Recoveries operates on the same phone system as Marshall Friedman, and to what degree the businesses are related I have no idea. Once I had a guy pickup the phone as Marshall Friedmann - when I asked if the businesses were related in a panicked voice he laughed it off, "oh that was my last job, whoops". After that call I've had it happen several times with more senior staff. It just adds to the overall impression of Local Recoveries being chaos, and its pretty patronising. Poorly organised, weird, and incompetent. Do not waste your time, go somewhere else.
This business is all about receiving your monthly payment, not recovering money for you. I should have got suspicious on first meeting with a sales person, not debt collector. And first thing they wanted was my bank account number to take first fee before taking any "action". What was promised was never actioned. Sending out a letter every so often is something I could have done. What they recovered per month was less than what they charged. And if you want to stop, it effectively takes 2 months to get out. Anybody who works for this company is without conscience. Just don't.
This company will turn out to be bigger grubs than the people you are chasing money from.
Zero transparency, their online portal is utter garbage. No communication until they want your money. Only received money from 1 out of 4 debts. Cant be trusted, don't ever use.
Avoid this company! hopeless and unprofessional
This company are misleading and sneaky with their fee structure, no email responses, no communication unless you initiate it and even then its pointless as no results or updates, even 100+ days on.
was told i would not pay my monthly fee if an account was paused yet they charged me when i did pause the account and back tracked on their wording. I will never hand another debt over to this company.
I question whether they even make contact with debtors. STAY CLEAR!
terrible company, useless service
no update, no service, even do nothing. but ask your pay the member's fee. At beginning the sales guy told you, they can help you to chase up the payment, but after you paid them, not one cares about you. It is totally unacceptable. Do not use this company at all!!!
The reviewer stated that an incentive was offered for this review
Please avoid this company. They literally do nothing and have no legal authority to recover any debts. Useless.
No updates, no results. 3 debts were passed to them to recover and nothing has happened since. I have repeatedly had to chase them for updates and will cancel my account.
Service is Poor / Not a good experience
Haven't been happy with the service. Have to follow them up.... Not a great experience. Wouldn't recommend. Would give them 0 if it was an option. Were all good when inquiring and trying to get you to sign up with them, after that it has been bad.
Shonky operators that just want your money. Avoid them
We are a small business that made a fatal mistake in appointing this so called debt collector 'Local Recoveries Group' to collect a small outstanding debt on our behalf. They promised the world at the start but all we got instead is shuffling of information back and forth with absolutely no progress and no action. There were different people working on our account but not effective at all as the left had did not know what the right hand was doing, hence the confusion and duplication. Even to the point they would continuously forward to us the ...same emails which we had previously responded to and given them specific instructions which of course had not been followed through with. When we complained of no action, they simply suggested we log into our account and check the update. There were never any update. It became very evident that their sole focus was to collect a monthly fee from us without any action.We have just contacted our bank to cancel their direct debit and bank has offered to pursue them for past payments. This crowd is so shonky that even the bank could see right through their undesirable activity. Big mistake will never use them again!!
Very poor service and very unprofessional
Ive employed Local Recoveries Group to attempt to recoop a small dent on behalf of my small buisness, $1500, and am incredibly disappointed with the lack of service and the way they conduct their buisness.
From contacting my wife who is listed as the secondary contact and bothering her whilst she is looking after the kids before contacting me, to having very little communication from them.
They apparently attempted to call me, at which point i had my phone in my hand when they called, it rang for half a ring.
Not to mention their idea of ...attempting to collect a debt is to simply send a txt message and email every few days and nothing more, with no mention that this is the complete extent of what they will do prior to paying and employing their services. Now that ive requested to terminate their services im going on 3 days without havung contact from them.
Minimal action, just want your payment
We were trying to get some money back from an unscrupulous developer who tricked my parents into paying $20 000 toward finding a buyer for their property and then didn't deliver the service. There was even a court order made that said that the money was to be returned. English is their second language so I have been trying to help them and suggested a debt recovery agent. We looked online and decided that Local Recoveries group would be suitable as they had some big name companies at the bottom of their web page.
So my parents then contacted L...ocal Recoveries Group who said they could help. When my mum rang to ask how they were going with recovering the money and asked them to send an itemised account of what they had done over the last 3 months, the list only included SMS, email and phone calls (voicemail) to the dodgy developer. My mum was very frustrated because she said that she could do that herself. She had been doing so for many months already with no success. Needless to say, she is asking why she has been paying them over $196 per month plus an initial fee of $289 to start it all rolling when there has not been any real contact with the person in question. She even gave them some ideas of where he might be as she had discovered where his brother and sister lived, as well as where a possible business of his is located, but there has to date been no action on any of these fronts to our knowledge and it certainly wasn't listed on the itemised account.
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