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Locality Planning Energy

Locality Planning Energy (page 3 of 4)

3.6 from 69 reviews · View Statistics

Reviews

  • Transparency
    3.8 (25)
  • Customer Service
    4.2 (40)
  • Rates and Fees
    4.2 (38)
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Susi Bostock

Susi BostockSouth East Queensland, QLD

  • 2 reviews

Willing to listen and help sort through special requirements

published

I have a daughter with special needs who receives a medical cooling assistance rebate. Not a commonly known set of circumstances and I don't expect my electricity provider to be fluent on this topic. LPE were English speaking, friendly, willing to learn what we needed and reassured me they will have this sorted on our account. All within 5 mins. Took me over 2 hours to sort with my last provider.

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Marie

MarieSouth East Queensland, QLD

Great customer service Best plan for Solar

published

I contacted LPE about their rate for Solar. They gave me a comparison for my previous bill from another retailer and showed a genuine saving. The staff were pleasant and informative and know that i have my bill from them i am definitely seeing significant savings.

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gmgm

gmgm

  • 2 reviews
  • 1 like

Terrible and over priced

published

I live in a 1 bedroom apartment and my bill was 200 A MONTH. The following monthly it was 160 and i was travelling for half the month.

So overpriced!

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DO NOT LISTEN TO REAL ESTATES WHEN THEY SUGGEST THIS COMPANY

published

Newly built little townhouses in sunshine coast, was recommended this supplier from our real estates and then lied to saying that this is the only supplied in the area - WRONG. We were charged over $200 for a MONTH for a small townhouse. We were also lied to by the supplier when we asked if they charged an initial fee to set up the electricity, another lie - they charge a $25 connection fee. The day was received our first bill was the same say we changed electricity suppliers. No discounts are provided, not a very competitive supplier from what we can see.

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Wonderful customer service.

published

Nothing is a problem for this company. All phone calls are answered promptly and helpfully.
Had a new service supplied quickly and easily. Wonderful customer service, can not recommend highly enough. Well done to them!

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Great Customer Service

published

Every interaction has been a pleasure, no long waits in queues, courteous people who understand you and act quickly, very affordable option for electricity, can’t speak highly enough of this company, do yourself a favour and consider a change for the better, thanks LPE

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The enigma

The enigma

  • 2 reviews
  • 4 likes

No customer or after hours service and expensive

published

If you're considering using this company, think again.
The company communication is non existent which explains why their staff have less customer service than a stop sign.

They have been dismissive and dishonest to save a few bucks and cover thier mistakes on my account.

If your strata or body corporate decides to use this company, you will no longer have the power of choice and are stuck with them. How can that possibly get you the best deal.

Edit: it has been a few months now and they are no cheaper than my previous supplier, don't send bills but send harassing reminders and have a few hidden fees I'm still trying to decipher.

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  • Verified customer

Great Company and excellent staff 10/10 would recommend

published

Power is reliable, i’ve never experienced a drop out (while home) power was once off as i returned home and couldn’t enter my house due to garage not being able to open but after giving them a call it was done in less then 30 min.

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BBBrisbane

BBBrisbaneQLD, 4101

  • 18 reviews
  • 9 likes
  • Verified customer

It is a trap! never sign up.

published

Their marking strategy is to get building manager make everyone sign-up. (not sure what they give them, but they run around trying to convince you). Once you are with them the problem starts. limited customer support on limited hours. They are resellers so they can't help with your electricity supply. Their payment is monthly with short due dates. failing to pay on time or slight wrong payment will void your "discounts" resulting in extra fee for the month (like 30%) and an extra $14 late payment fee. Also you owe them a final meter reading fee if you are renter.

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Dyan

DyanDoolandella

Easy to contact and approachable team

published

One drop out when the many suburbs lost power to a major junction being struck.
Connecting was effortless, the team are friendly, helpful and work efficiently.very happy with the customer service team.

1 comment
Locality Planning Energy
LPELocality Planning Energy
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Excellent customer service

published

Sign up process was simple, and when I needed to cancel my service (moved interstate) the disconnection was just as simple. No off shore customer service & little to no wait time to reach a customer service officer.
Was contacted after cancellation to advise of a credit remaining on my account - not many honest companies like this left! Big shoutout to Julie who assisted me in submitting a refund request & was an absolute pleasure to deal with.

1 comment
Locality Planning Energy
LPELocality Planning Energy

Hi MaryBeth - thank you so much for your lovely feedback and the special shoutout to Julie - our Customer Service Team works very hard at supporting our customers and I'm very pleased to hear that your had an excellent experience!

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  • Verified customer

Exceptional service

published

Extremely happy with LPE since the get go. Our unit complex transitioned to bulk supply a couple of years ago. We were kept informed at all times during the transition stage and staff were excellent in answering queries. I didn’t know what to expect as this concept was new to me at the time. So glad I agreed and signed up. We’ve noticed a huge reduction in the cost of combined power and gas hot water, and there’s never been any ‘surprises’. I’ve recommended LPE to my daughter who lives in a townhouse setting as I believe she and her partner (and others) will benefit if they too made the shift to LPE. Can’t speak highly enough of the staff, especially Shelley whom I recently dealt with.

1 comment
Locality Planning Energy
LPELocality Planning Energy

Hi Sue - thank you for leaving such positive feedback, we really appreciate it. We are so pleased to hear that you received exceptional service, which is certainly the standard we expect at LPE. Thank You again.

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Smells bad

published

I received a bill from LPE and we are receiving phone call requesting payment but we are not one of their customers, I called the number on the so called bill and it goes to messages.

1 comment
Locality Planning Energy
LPELocality Planning Energy
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  • Verified customer

Worst Energy Supplier Ever - Very Expensive

published

So i live in an apartment where i was using Red energy prior for a 1 person studio apartment. My quarterly bill was $310.

Then, we were made to switch to Locality Planning Energy and i started getting a monthly bill of $160. Thats $480 quarterly. A major increase in my bill and i am not even home most days of the month as i travel interstate for work.

i complained several time but nothing was done.

Dodgy Company, DO NOT move your electricity with them

1 comment
Locality Planning Energy
LPELocality Planning Energy
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  • Verified customer

Great Prices and Local Customer Service

published

We use LPE as our electricity supplier. The process to sign up was very easy and we didn't even have to contact our old supplier. Our power is reliable and whenever I have called their customer service team, (who are based in Australia) they have been able to resolve everything easily and quickly. So refreshing to speak with an Australian and not have to deal with a communication barrier. We are paying a very competitive rate for our electricity and I always recommend them to family and friends.

1 comment
Locality Planning Energy
LPELocality Planning Energy
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Peppa

PeppaSunshine Coast

  • 3 reviews
  • 2 likes
  • Verified customer

No Offshore Customer Service - PERFECT!

published

We saw the advertisement on TV and decided to give them a call - we were so impressed with the Customer Service and the fact that the company was Australian owned and supported Aussie Communities - but what really sold us was the Customer Service, it is local and not offshore - we love the fact that we can speak to an Australian! The pricing was awesome, very competitive and the way they explained everything to me was easy to understand - so pleased we made the change!

1 comment
Locality Planning Energy
LPELocality Planning Energy

Hi Peppa, we really appreciate you taking the time to provide us with your positive feedback. Glad to hear you are happy with your LPE account, and don't hesitate to let us know if there's anything else we can do to help :) LPE Team

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Worst service provider I have ever used!

published
1 comment
Locality Planning Energy
LPELocality Planning Energy
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By far the worst electricity provider

published

By far the worst electricity provider, no after hours customer service line, switched off the power without providing notice, the response from that was “we will get someone to contact you in the morning”. Do not go with this company.

1 comment
Locality Planning Energy
LPELocality Planning Energy

Hello Alex - we were of the understanding that this issue had been resolved?? We have also left messages for a follow up - if you feel this is still unresolved, please call LPE and ask for Julie on 1800 040 168.

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Mr Army

Mr ArmySouth East Queensland, QLD

  • 26 reviews
  • 21 likes
  • Verified customer

Meter read are inconsistent and random days

published

I am sick of this company slowly increasing my bills each month, only two people live in the unit and majority of things are switched off at the power point or unplugged.
They completely stuffed up the first bill by over $350 which then they rectified right before the due date. (how does this happen?).

They randomly check the meter at different days of the month, so one bill can say 30 days the other 27 days or 40 days, seriously sort your mess out and have a proper time frame, getting sick of this inconsistencies and inaccuracies of readings costing everyone a fortune.

Never again going with body corporate agreements.

2 comments
Locality Planning Energy
LPELocality Planning Energy
Mr Army
Mr Army

Unfortunately you guys told me to get an electrician to rectify the issue. The bloody unit is brand new. I'm sure you know exactly what the issue is but this is part of a strategy by LPE to discourage customers chasing the issue. Disgusting.

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LPE isn't worth it

published
1 comment
Locality Planning Energy
LPELocality Planning Energy
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Page 3 of 4
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Questions & Answers

Lagunagirl

Lagunagirlasked

My Body Corporate is considering signing with LPE for electricity from solar panels they will install on our roof. I'm finding it hard to speak to anyone who has this system installed and before we go ahead I'd like to have feedback on whether people are happy with this system.

1 answer
Locality Planning Energy
LPELocality Planning Energy

Hi, please call our office on 1800 040168. We can put you in touch with our strata manager who has a list of installs we have completed. He is happy to put you in touch with some of these who can provide some feedback, Kind Regards Shelley

David S.

David S.asked

What is the current rate for power

2 answers
Locality Planning Energy
LPELocality Planning Energy

Hi David, the rates depend on whether you are living in a complex where we have installed an embedded network, or whether you are looking for standard home/business electricity. Please call our customer service team on 1800 040 168 and provide your address where we will be able to provide you with the correct rates. Kind Regards Shelley

Anthony
Anthony

Jump onto compare the market website Daivd. You will get advice on the best rates there.

Julie Trindall

Julie Trindallasked

Our unit block is about to sign up with LPE - how can we be sure we are getting what the salesmen have promised - om paper it looks good. I am a pensioner living in Fortitude Valley and would like to discuss other people's experience with LPE. Is there some way I can have a face-to-face meeting with you?

2 answers
Locality Planning Energy
LPELocality Planning Energy

Hi Julie - thank you for your question. We'd be happy to help you with any concerns you may have, and organise a team member to give you a call or arrange a meeting with you. If you'd like to email your contact details through to info@localityenergy.com.au so we can contact you directly or alternatively, you may wish to call our Customer Service Team on 1800 040 168. Thank Julie.

BBBrisbane
BBBrisbane

The problem is what the salesman is not telling you. They give kickbacks to building managers. This comes from overcharges to tenants.

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Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs

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