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Locality Planning Energy

Locality Planning Energy (page 4 of 4)

3.6 from 69 reviews · View Statistics

Reviews

  • Transparency
    3.8 (25)
  • Customer Service
    4.2 (40)
  • Rates and Fees
    4.2 (38)
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Rebecca78

Rebecca78Sunshine Coast

Excellent customer service from an Australian Company!!!

published
1 comment
Locality Planning Energy
LPELocality Planning Energy

Hi Rebecca, we really appreciate you taking the time to provide us with your positive feedback. Glad to hear you are happy with your LPE account, and don't hesitate to let us know if there's anything else we can do to help :) Thanks, Julie.

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  • Verified customer

Not very helpful

published

Me and my partner have just moved into an apartment where we could not use our own provider. Fair enough it was in our contract. 1st bill was $53, 2nd bill$27, 3rd bill $79 we do not have internet. Do not cook at home. Don't use air con. Have emailed continuously to ask what their peak and off peak times are. As we are trying to save. Response was it is on top of your bill. Check you latest bill. Go to our website Unable to get a straight answer. Wonder what next bill will be.

1 comment
Locality Planning Energy
LPELocality Planning Energy
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David

DavidGold Coast

Weekly Harassment Notes

published

After speaking to their customer service team, I’ve decided to stay with my existing service provider as I believe that LPE can’t provide me the care and attention that I deserve as a paying customer.
For starters, on a weekly basis they leave notes under my door advising me of my options. Thanks for that, I got the understanding the first time, no need to waste paper.
Yesterday I came home from work and slipped on the piece of paper that their rep had left me. Injuring myself in the process.
Their customer service team isn’t open after hours so it’s not like I can contact them anytime I have a problem.

1 comment
Locality Planning Energy
LPELocality Planning Energy

Hello David,
One of our experienced representatives would love to assist you with your enquiries, so please either info@localityenergy.com.au or call our team on 1800 040 168. Warm regards, Julie.

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Deb

DebSouth East Queensland, QLD

  • 2 reviews
  • 1 like

VERY SURPRISED

published

My Husband and I moved into a unit unit complex that was going through the process of being changed to LPE. I was a little unhappy that I couldn't choose my provider however I am so glad now that we are being supplied and billed by them. I pay half the daily supply rate that other Retailers offer and cheaper electricity. Once my Husband gets his next posting I will be definitely looking for a complex that has Locality electricity. I highly recommend this Retailer.

1 comment
Locality Planning Energy
LPELocality Planning Energy

Hi Deb, we really appreciate you taking the time to provide us with your positive feedback. Glad to hear you are happy with your LPE account. Please don't hesitate to let us know if there's anything else we can do to help :) Thanks, Julie

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Lulu

LuluBrisbane

Too expensive, AVOID AT ALL COSTS

published

Moved to an apartment complex that has LPE as the only energy provider. No choice but to pay very expensive electricity and hot water consumption for the entire year. My friend who uses a different provider is paying 700 for a quarter, heater/aircon in full blast every day, electricity is on the entire day, family of 6 adults and 1 baby. I received our first bill and was charged 230/40days for 2 adults and a baby, never used a heater/aircon and very prudent in using electricity and hot water. Ridiculous! They are cheating customers! If moving to a strata, check if LPE is the provider, if it is, consider other options not unless you don't mind paying gold.

1 comment
Locality Planning Energy
LPELocality Planning Energy
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Evan D

Evan DGold Coast

Very frustrating - we are locked into paying huge costs

published

We currently reside in a new apartment building which has assigned Locality as the only energy supplier. Our bills are huge- what I used to pay with Click Energy in a quarter, I now pay per month. It is very stressful as we have no option to change providers. We called to discuss our concerns but the customer service agent was very unhelpful.

1 comment
Locality Planning Energy
LPELocality Planning Energy
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Excellent solution for apartments

published

I think LPE is an excellent solution for apartment blocks with money saved by each resident and the body corporate as a whole. Would definitely recommend them to anyone I know living in a shared apartment building.

1 comment
Locality Planning Energy
LPELocality Planning Energy

Hi Duncan, Thanks so much for leaving a positive review for LPE, it's very helpful and great to get that feedback and recommendation.

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Their costs are EXTORTIONATE! Never use them!!!

published

Our body corporate recently changed electricity providers to LPE and everyone I know in the building is complaining that their bill has tripled in cost (this is not just to the normal increase to energy costs either).

LPE charge a whole heap of additional (and extortionate) fees that our old provider either didn’t charge for or charged way less quarterly (not monthly like LPE).

For a couple who spend all day at work with no electrics on in their small apartment, our bill is the same as my colleague who has a large home, children, multiple tvs, fridges and air conditioning.

This company's pricing disgusts me and I can’t wait until our lease is up so we can move and not have to deal with LPE ever again.

1 comment
Locality Planning Energy
LPELocality Planning Energy
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Dave C

Dave CAU

  • 7 reviews
  • 14 likes
  • Verified customer

Third Party Energy Supplier ~ Specialists in Providing Energy to Private Networks (ie. Body Corporat

published
2 comments
Locality Planning Energy
LPELocality Planning Energy
Dave C
Dave C

Thanks for your generic unhelpful reply. My lease is up soon. So, I will be happy to see the last bill from you then. There is no use flogging a dead horse here. So, don't bother replying.

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Questions & Answers

Lagunagirl

Lagunagirlasked

My Body Corporate is considering signing with LPE for electricity from solar panels they will install on our roof. I'm finding it hard to speak to anyone who has this system installed and before we go ahead I'd like to have feedback on whether people are happy with this system.

1 answer
Locality Planning Energy
LPELocality Planning Energy

Hi, please call our office on 1800 040168. We can put you in touch with our strata manager who has a list of installs we have completed. He is happy to put you in touch with some of these who can provide some feedback, Kind Regards Shelley

David S.

David S.asked

What is the current rate for power

2 answers
Locality Planning Energy
LPELocality Planning Energy

Hi David, the rates depend on whether you are living in a complex where we have installed an embedded network, or whether you are looking for standard home/business electricity. Please call our customer service team on 1800 040 168 and provide your address where we will be able to provide you with the correct rates. Kind Regards Shelley

Anthony
Anthony

Jump onto compare the market website Daivd. You will get advice on the best rates there.

Julie Trindall

Julie Trindallasked

Our unit block is about to sign up with LPE - how can we be sure we are getting what the salesmen have promised - om paper it looks good. I am a pensioner living in Fortitude Valley and would like to discuss other people's experience with LPE. Is there some way I can have a face-to-face meeting with you?

2 answers
Locality Planning Energy
LPELocality Planning Energy

Hi Julie - thank you for your question. We'd be happy to help you with any concerns you may have, and organise a team member to give you a call or arrange a meeting with you. If you'd like to email your contact details through to info@localityenergy.com.au so we can contact you directly or alternatively, you may wish to call our Customer Service Team on 1800 040 168. Thank Julie.

BBBrisbane
BBBrisbane

The problem is what the salesman is not telling you. They give kickbacks to building managers. This comes from overcharges to tenants.

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Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs

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