I strongly recommend that if you hold a Lombard or Skye account that you go through with a fine tooth comb the statement of transactions on your account. Also check what they are reporting on your credit file (I used credit savvy). I was incorrectly charged $50 in late fees per month for 6 months when my payments were on time every time. This was then reported on my credit file that I had missed payments 6 months in a row. After noticing this then going through I've also noticed they've reported to my credit file that I missed a further 2 month...Read more

Stay clear and avoid Lombard at all costs. Happily paying off the card. missed a payment date due to being in hospital. Then the dozens of calls and texts started coming to me and my partner. Due to my hospital stay, I fell behind about one payment. Lombard didnt care when I called and asked for time to catch up. Now Im subsequently running one payment behind which means that Lombard now ring me and my partner once a day each at least and then text up to 6 times a week. Despite advising them that they are breaching Australian Consumer Credit La...Read more

As part of the PDS I was given for my contract it states I must be given notice that my account would be unavailable and I did not receive this so I call to find out what was going on when I couldn’t access my funds and I was told over the phone. I then requested the letter that I never received and I still haven’t been given anything! I would have gotten my finances in order and sorted my card out a bit with notice but I had none and still am being ignored when asking for correspondence! And I am still going to be charged full interest after n...Read more

Out of the blue I received an email to say the brand was shutting down and no longer able to use the card but keep paying it off - I have emailed several times hoping to request a mutual early payout than keep paying off a card that I can’t even use and no offer of an alternative card which other reviews seem to be stating also
Why should I keep paying for something i can no longer use as another review states below ? And I don’t want to apply for another card that from another review you can’t anyway as the account is closed
Which, if our ac...Read more

As has been recently posted by others I'm also another loyal customer who has been done wrong by this Company, Lombard's. My card without warning was deactivated on the 1st of July 2019 as Lombard's saw it fit to move away from Visa and jump to Mastercard under a new name of Skye with less interest free period and a establishment fee for longer term interest free periods based on % of purchase price. I'm shocked Lombard's would treat its customers this way. I did not receive any notifications via email, mail or phone. When I rang the hotline I ...Read more

This morning i received a text stating i had repayments overdue and that i needed to make a payment immediately. I am particular with my finances, never overdue and I believed this to be incorrect based on my most recent statements and my bank records of payment. I called the customer service billing line and was told it was a mistake and not to worry about it. An hour later i received an email from a company i had used the lombard credit card with to say that my credit card had been declined 3 times. What is going on? I can no longer log in e...Read more

Recieve email Lombard is changing to skye. Try time & time again stupid link doesn’t work. I try to call them oh gee wait is 120 minutes. In that time I drove to shops did my groceries drove home all this time on hold loud speaker. I gave up in end my battery went flat. Call late yesterday after 1 hr a finally get talk to person. Who tells me the account has been closed. U cannot use card u can still pay it though of course. I tell all him just fix it, I will send u email. I’m still waiting for email. I work in retail I’m supposed to promote th...Read more

Worst customer service I have ever encountered. Hold times of minimum 30 minutes, tonight was 55+ followed by a 20 minute conversation. I never get a straight answer or consistent answer to questions. Called on Friday (with a combined 90 minutes of hold time over 3 attempts to get through) to query something regarding the transition from
Lombard to Skye, which the officer couldn’t answer, the supervisor couldn’t answer and 3 days after being promised someone would get back to me it took nearly an hour for me to get through to somebody so that I...Read more