Martin Luther King M.
Closed my account without notification
My Lombard credit card has been closed with out sending any prior notification or warnings. I cannot access my account to down load my transaction details for tax purposes. I don't even know how much I owe and how much interest i am paying now. They simply closed this card account and started new credit card and I am not qualified to get the new card!!. Certainly, i am taking this to Financial Ombudsman. We need to start Class action against this.
waiting for an answer
No warning they shutting down nor offer for alternative
Out of the blue I received an email to say the brand was shutting down and no longer able to use the card but keep paying it off - I have emailed several times hoping to request a mutual early payout than keep paying off a card that I can’t even use and no offer of an alternative card which other reviews seem to be stating also
Why should I keep paying for something i can no longer use as another review states below ? And I don’t want to apply for another card that from another review you can’t anyway as the account is closed
Which, if our accounts are closed why are we still paying ?
Lombards 180 Credit Card Discontinued without warning
As has been recently posted by others I'm also another loyal customer who has been done wrong by this Company, Lombard's. My card without warning was deactivated on the 1st of July 2019 as Lombard's saw it fit to move away from Visa and jump to Mastercard under a new name of Skye with less interest free period and a establishment fee for longer term interest free periods based on % of purchase price. I'm shocked Lombard's would treat its customers this way. I did not receive any notifications via email, mail or phone. When I rang the hotline I was advised a email was sent out. When I asked to have that email sent again I was told it was too late and they didn't have it. I asked the phone rep to send a letter to confirm what they were saying to me. I was again told this was not possible. How does a company operate like this? I feel this is a breach of consumer law and they may have to answer to the financial ombudsman.
Just disappointing and frustrating
This morning i received a text stating i had repayments overdue and that i needed to make a payment immediately. I am particular with my finances, never overdue and I believed this to be incorrect based on my most recent statements and my bank records of payment. I called the customer service billing line and was told it was a mistake and not to worry about it. An hour later i received an email from a company i had used the lombard credit card with to say that my credit card had been declined 3 times. What is going on? I can no longer log in either. This is ridiculous. Have spent over 2 hours waiting on the phone with them today. Based on all the comments here lombard is running a grave risk of losing their customer base. Rather than suggesting customers "try emailing or ringing again", how about lombard actually call them back!
Lombard now Skye
Recieve email Lombard is changing to skye. Try time & time again stupid link doesn’t work. I try to call them oh gee wait is 120 minutes. In that time I drove to shops did my groceries drove home all this time on hold loud speaker. I gave up in end my battery went flat. Call late yesterday after 1 hr a finally get talk to person. Who tells me the account has been closed. U cannot use card u can still pay it though of course. I tell all him just fix it, I will send u email. I’m still waiting for email. I work in retail I’m supposed to promote this skye card, I’m not now. Fix this mess. By the way ppl if u wanting to get another card do balance transfer 0% forget it u can’t cause Lombard has closed the account. Your account must be active to do this. Thanks for worst credit card and company in my life. I’m reporting to ACCC. I’m sure you know who they r.
Why we pay you the remaining money on lombard card?
I recieved a memo I no longer able to use the card for purchase I am not sure this applies to all customers or only me? Why we have to pay you when we can't use your card?
cant give a zero
i was also charged an annual card fee after i closed my account. i closed account before the new year ticked over. cant get a response from phone calls have sat on hold for over 3 hours, then put on hold when have spoken to someone, then cut off. they dont even have the decentcy to call you back. place is a joke. how can they even charge you a annual fee when the place shuts down in 5 days.
5 emails later - still no response.
Have been emailing all week to get more information about their re-brand. No one answers emails, and seeing a their call centre is only open 9-5 monday-Friday with 30+ min wait time, there is no way to get in contact with these people. Just awful.
June 20th 2019 Update: Zero customer service
Receieve notice that my credit card was ending (rebranding to a new name). As i don't wish to take on the new card, I have emailed asking if I will still be able to access my account (to see repayments etc) and will they still send me a monthly statement of my debt levels. No response. This company is a joke.
Poor customer service, but decent rates
If I’m being totally honest, the customer service here is possibly the worst I’ve ever experienced in my life. I waited 1 hour + to be only “passed on” to someone else and then hung up on. I received no documentation when I canceled my card and I was confused with their responses to my questions regarding assistance. Would not recommend for customer service, however, if they rectify their mistakes in this area of the business, they may be able to achieve a good market base due to decent rates.
would have been good service, until i was forced to transfer to skye
Worst customer service now that i have supposedly transferred to skye, only to be locked out of my online account. have waited a week and still the it department has not got back to them.... does the IT department even exist? I cant access my account, their system closed my account from the transfer because lombard did not finalise my account properly. i am still waiting for a resolution. If it does not get resolved, i will not pay until it does as i cannot see what my so called purchases are..... seems like ive been scammed... if i get any extra charges, they can expect a visit from acfa. This is a breach of their contract and as stated in the email that they would give me a final statement and i have never recieved one from lombard.
Poorest customer service and worst financial company
Worst customer service I have ever encountered. Hold times of minimum 30 minutes, tonight was 55+ followed by a 20 minute conversation. I never get a straight answer or consistent answer to questions. Called on Friday (with a combined 90 minutes of hold time over 3 attempts to get through) to query something regarding the transition from
Lombard to Skye, which the officer couldn’t answer, the supervisor couldn’t answer and 3 days after being promised someone would get back to me it took nearly an hour for me to get through to somebody so that I can ask again for answer. I get through to someone finally who then mocked me for wanting to clarify details regarding their migration to Skye, spoke to me like I was a child, actually laughed when I said that it had taken me 2.5HRS to get a simple answer.... just to name a few things.
Don’t even get me started on their online “system”...
Do yourself a favour and stay away.
Does not pick up the phone after two hours. Forced to switch to Skye, closed off account access. No final statement.
No information regarding change, cancelled account access and didnt explain. No final documentation, no statement and no account access. Worst customer service, waited two hours and still did not answer.
I used card to pay for holidays overseas and I was amazed by the speed of the approval process. No issues here as long repayments are on time. A good idea to repay more than the lowest repayment amount.
AVOID THIS COMPANY AT ALL COSTS
One of the worst decisions I have ever made was to use Flight Centre's 9 months interest free scheme as it lead to me deal with this horrible excuse of a company.
On the Tuesday 7th May at approximately 9:05am (7 days before due date) I called Lombard call centre. I requested for the direct debit amount to be changed to the minimum $146 opposed to the $200 I was getting direct debited. This was all finalised and I was assured that only the minimum amount would be deducted come the due date. Now, I was nervous about this as I have previously changed the amount in the past and Lombard staff failed to amend the amount which meant minus funds in my bank account and payment dishonor fees.
Well you can imagine my shock to find that not only did my request of the minimum $146 not get come out of my account as promised, not only did the previously agreed amount of $200 not come out BUT $292 CAME OUT!! A completely made up and unauthorised figure!!
I am INFURIATED. Due to the incapabilities of LOMBARD staff I am not only in minus on my personal bank account but I have now been left me with no money just before I leave for my trip tonight.
I have had this loan with Lombard for just over a year now. I have never activated the card, and never missed a payment. I was going to use the card in case of emergencies but I will be closing this account next month and hope to never deal with these people again.
Pray for me, because if these reviews are anything to go by, my request to close the account won't be followed through for months.
great company, not trying to charge you interest all the time
Everytime on the phone lombard would resolve any request, they were upfront and honest.
The best thing about Lombard that not many other credit cards have is that when you make a payment it actually pays the credit used which is soonest to have its interest free period to expire.
I think over the life of the card I paid maybe $3 interest, that was mainly because of the $99 fee that I did not pay right away, so that accrued a little bit of interest.
I wish lombard could sign up with qantas I would never leave again.
Never use this company! tell everyone
Never ever use this company they make arrangements with you and never take notes. They lie to you and set you up for negative outcomes. They are going to stuff up everyone’s credit rating with their inability to document what conventions are had and arrangements made.
Fraud at its best
Have had multiple fraudulent payments come out of my card which I dont use. They sent me a new card and pin which have not been activated, I then look at statement to find another 2 transactions that are credit fraud. How can this be if I have a new card and pin. Which are not activated. Also I looked up what came out they are purchases made in the UK. I am disgusted as to why it takes 6 weeks to find out if its fraude or not. Also I had 4 dodgy transactions u guys are looking at plus a new 1 I have just noticed. I can't believe how big the scam is u are running. I will be notifying ACCC and the ombudsmen to see what can be done as I'm getting fed up with responses and I would like to talk to someone in the Sydney office not a philipino call centre.
On payment of $410 per month, the Interest paid is $155.69. It is ridiculous. I am paying double the payment per month but the interest rate Lombard apply is making sure you stay in debt with them.
Nice idea, Poor Service
I received the Lombard 180 when I paid for a holiday through Flight Centre. I only use it for zero percent purchases. Annoying that they charge $2.50 for every payment you make. I recently wanted to use it for hospital excess but had forgotten the pin. When I rang to find out how to change PIN number, they informed me I would need a whole new card as pin could not be reset. Ok, then I got a niggling feeling they were leaving out something, so I asked them if there was a charge for replacement. Of course, $20. What bank charges for a replacement card at that amount? What a rip off. Needless to say I never bothered, will pay out the card and cancel it to get something better. The online login keeps failing as well and has denied me access even though everything is correct. Useless system. It seems great at the start but now I can’t wait to get rid of it.
WORST COMPANY EVER!!
The company blocked my card and told me it will take 3 months to turn it on! with a positive balance on it.
Absolute shame! Dont ever go through this company.
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