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Lombard 180 Card has been discontinued and replaced by humm90 Mastercard.
Lombard 180 Card
Details
Category | Low Rate Credit Cards and Balance Transfer Credit Cards |
---|---|
Card Type | Visa |
Benefits | Introductory Interest Rate |
Minimum Credit Limit | A$1,000 |
Minimum Income | A$25,000 |
Additional Cardholders | 1 |
Additional Cardholder Fee | A$0 p.a. |
Minimum Repayments | 3% |
Contactless Payments | Apple Pay |
Rates & Fees | |
Purchase Rate | 25.90% p.a. |
Cash Advance Fee | 3% |
Late Payment Fee | A$35 |
Annual Fee | A$99 p.a. |
Foreign Transaction Fee | 3% |
Overseas ATM Withdrawal Fee | A$0 |
Interest Free Period | 55 days |
Cash Advance Rate | 25.99% p.a. |
Introductory Offers | |
Introductory Rate | 0% interest for 6 months on any Lombard 180 card purchase of $250 or more |
Balance Transfer Rates | |
Balance Transfer Period | 6 months |
Balance Transfer Rate | 0% p.a. |
Balance Transfer Fee | 0% |
Discontinuation date | Sep 2019 |
Replaced by | humm90 Mastercard |
Ms SGMetropolitan Adelaide, SA
Account balance discrepancy
Why is it when I ring Lombard for my balance I get told a different amount ? there is an additional $4,000 in the amount which is not shown on the statement?? Why do they send statements that do not show the real account balance? Or is this an error by $4,000 ?? I cannot understand where or why there is such a large discrepancy ?
Not a happy customer
- Special Purchases
1 comment
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Nightmare of a company robbers!!!!
Ive over paid my account by almost $3k and never got one Statement and now they are refusing to refund my money!!!!.. robbery!!!!....consumer affairs will be invoiced with this soon
3 comments
janine l.Lombard
Hi Tomich,
Thank you for giving us the opportunity to know your experience and to assist you further. We can be reached via the details below. We look forward to speaking with you so we can address any further queries you have.... Read more
Review@flexigroup.com.au Regards, Lombard TeamCan you please advise how you can help me??
janine l.Lombard
Hi Tomich,
We can have a look at the account and see how we can assist. ... Read more
If you could, please send contact details through the email below. Review@flexigroup.com.au Regards, Lombard TeamSimilar opinion? Write a review on ProductReview.com.au!
Kevin H.Greater Melbourne (Metropolitan), VIC
Still charging me when I paid the full amount !!
My Lombard Card statement had a total payout figure which I paid early ! Now get a Statement stating I still owe $3.00 I know its only three dollars but its the straw that broke the camel's back! Years of poor service I was once a good customer of flexigroup but no more!! Avoid like the plague!!
- Special Purchases
1 comment
janine l.Lombard
Hi Kevin,
Our sincerest apologies for the experience you had. We'd like to speak with you further to help remedy the situation. We'd like to find out more about your experience and see if we can help... Read more
. Are you able to send these through to us via our online contact details below?Similar opinion? Write a review on ProductReview.com.au!
Find out how Lombard 180 Card compares to other Low Rate Credit Cards
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K M.Sydney, NSW
- 2 reviews
- 2 likes
6 months of incorrect late fees and incorrect reporting on my credit file
I strongly recommend that if you hold a Lombard or Skye account that you go through with a fine tooth comb the statement of transactions on your account. Also check what they are reporting on your credit file (I used credit savvy). I was incorrectly charged $50 in late fees per month for 6 months when my payments were on time every time. This was then reported on my credit file that I had missed payments 6 months in a row. After noticing this then going through I've also noticed they've reported to my credit file that I missed a further 2 month...Read more
s of payments last year when they had not attempted a follow up direct debit when my first bounced (yes my bad on the first one). This aside, this company is purposely set up to charge you THROUGH THE ROOF should you miss one payment by one day. Their direct debit takes it out on the last possible day before late fees hit. Should you for some reason not have those funds available, you are then charged $50 in fees (let alone what you bank charges you) even though they then take the payment again a few days later. Further to this, their customer service is insanely poor. I was told false information by staff in regards to why I had been charged late fees, being told I had $200 owing and didnt pay it, when I cross referenced all my statements and payments it was $100 that was paid on time, so false information was just being plucked out of thin air. After confronting this customer service agent on the incorrect information she said "I can't help you any further with this, if you need help you will have to speak to a supervisor". Lucky I pushed on because the supervisor was able to see I'd been incorrectly charged for 6 months. I am still waiting on the refund of these charges being reflected, and still waiting on my credit report to be fixed - a week later. I would NEVER recommend Skye finance to ANYONE because it is just the same company with a different label.- Overseas/Travel
2 comments
janine l.Lombard
Hi,
Thank you for taking the time to alert us with the concern you are having and we would like to speak with you so we can assist you further. We would also like to be able to follow up on the way t... Read more
he call was handled and ensure we can resolve your concern to our service quality standards. We're sorry that it did not happen on your first call. If you could, please send us more information about it through our contact details below. We will look into this for you.I have sent you an email and would appreciate a response within 48 hours seeing as I’ve now been waiting since the 1st of May for a reply to my online complaint made direct.
Similar opinion? Write a review on ProductReview.com.au!
Unhappy customerRichmond-Tweed, NSW
Steer clear of Lombard Financial or Skye at all costs. Run, dont look back, just run
Stay clear and avoid Lombard at all costs. Happily paying off the card. missed a payment date due to being in hospital. Then the dozens of calls and texts started coming to me and my partner. Due to my hospital stay, I fell behind about one payment. Lombard didnt care when I called and asked for time to catch up. Now Im subsequently running one payment behind which means that Lombard now ring me and my partner once a day each at least and then text up to 6 times a week. Despite advising them that they are breaching Australian Consumer Credit La...Read more
w they said they dont care and are continuing the harassment. Also asked them to make contact by email as my work prohibits employees using their personal phones at work. But the calls still come. Under Australian Consumer law it states that if a client requests a particular form of contact they need to honor that. To this very day they do not respond to our emails. My wife has now developed extreme anxiety due to Lombard and suffers panic attacks when they persistently call. Informing Lombard of this fell on deaf ears. We have today made a complaint to the ACCC about Lombard and are looking at bringing legal action for their repeated breaches of contact. If they showed a little sympathy and let us catch us over a few repayments all this could have been avoided. In my 45 years of adulthood I have never come across a company that have bullied and harassed individuals so much.2 comments
janine l.Lombard
Hi,
Our sincerest apologies for the experience you had. We'd like to speak with you further to help remedy the situation. We'd like to find out more about your experience and see if we can help. If y... Read more
ou could, please send contact details via the email below.Hi Janine,
You guys don’t give two cents.
I’ve tried calling multiple times and get a different response every time.... Read more
Similar opinion? Write a review on ProductReview.com.au!
Michael B.South East Queensland, QLD
- 2 reviews
- 2 likes
Frustrating service
Slow service, account balance takes 5 days to be accurate. Difficult access to account balance through online access. Card has closed down to skye, and was emailed a chance to move to skye, but missed the email, so credit card cant be used.
- Everyday Expenses
1 comment
janine l.Lombard
Hi Michael,
Thank you for making us aware of how you feel about your experience. We would like to be able to discuss this further and hopefully resolve your concern. If you could, please send contact... Read more
details via the email below. We will look into this for you.Similar opinion? Write a review on ProductReview.com.au!
homie100968Far North Queensland, QLD
dont get caught up in the hyperbole
I got caught in the hyperbole of fee free etc.. its costs to pay back every time you pay there is a new charge.
the last thing you buy is the first thing to pay off.. if you had 180 days to pay off $2000 and then continue to spend and pay back part payments you will eventually be paying 25%+ (every payment incurs fees) be warned!
- Special Purchases
1 comment
janine l.Lombard
Hi,
Thank you for taking the time to alert us with the concern you are having and we would like to speak with you so we can assist you further. Are you able to send contact details through the email below?... Read more
Review@flexigroup.com.au Kind Regards, Lombard TeamSimilar opinion? Write a review on ProductReview.com.au!
Em T
- 2 reviews
- 4 likes
Not happy at all Jan
As part of the PDS I was given for my contract it states I must be given notice that my account would be unavailable and I did not receive this so I call to find out what was going on when I couldn’t access my funds and I was told over the phone. I then requested the letter that I never received and I still haven’t been given anything! I would have gotten my finances in order and sorted my card out a bit with notice but I had none and still am being ignored when asking for correspondence! And I am still going to be charged full interest after n...Read more
ot receiving any warning. Not happy at all and it goes against the PDS I was given so I would like to know where I stand. Or is it still just, too bad too sad, like I was pretty much told over the phone?- Everyday Expenses
1 comment
janine l.Lombard
Hi,
Thank you for giving us the opportunity to know your experience and to assist you further. If you could, please send contact details via the email below. We will look into this for you.... Read more
Review@flexigroup.com.au Regards, Lombard TeamSimilar opinion? Write a review on ProductReview.com.au!
Martin Luther King M.Perth, WA
Closed my account without notification
My Lombard credit card has been closed with out sending any prior notification or warnings. I cannot access my account to down load my transaction details for tax purposes. I don't even know how much I owe and how much interest i am paying now. They simply closed this card account and started new credit card and I am not qualified to get the new card!!. Certainly, i am taking this to Financial Ombudsman. We need to start Class action against this.
- Everyday Expenses
1 comment
janine l.Lombard
Hi,
Thank you for making us aware of how you feel about your experience. We would like to be able to discuss this further and hopefully resolve your concern. If you could, please send contact details via the below. We will look into this for you.... Read more
Review@flexigroup.com.au Regards, Lombard TeamSimilar opinion? Write a review on ProductReview.com.au!
Find out how Lombard 180 Card compares to other Low Rate Credit Cards
Know better, choose better.
waiting for an answerGreater Melbourne (Inner), VIC
No warning they shutting down nor offer for alternative
Out of the blue I received an email to say the brand was shutting down and no longer able to use the card but keep paying it off - I have emailed several times hoping to request a mutual early payout than keep paying off a card that I can’t even use and no offer of an alternative card which other reviews seem to be stating also
Why should I keep paying for something i can no longer use as another review states below ? And I don’t want to apply for another card that from another review you can’t anyway as the account is closed
Which, if our ac...Read more
2 comments
janine l.Lombard
Hi,
Thank you for giving us the opportunity to know your experience and to assist you further. If you could, please send contact details via the email below. We will look into this for you.... Read more
Review@flexigroup.com.au Regards, Lombard TeamI have emailed you as requested
Over it
1.0 21 Aug 2019... Read more
Similar opinion? Write a review on ProductReview.com.au!
consumerSydney, NSW
- 6 reviews
- 3 likes
Lombards 180 Credit Card Discontinued without warning
As has been recently posted by others I'm also another loyal customer who has been done wrong by this Company, Lombard's. My card without warning was deactivated on the 1st of July 2019 as Lombard's saw it fit to move away from Visa and jump to Mastercard under a new name of Skye with less interest free period and a establishment fee for longer term interest free periods based on % of purchase price. I'm shocked Lombard's would treat its customers this way. I did not receive any notifications via email, mail or phone. When I rang the hotline I ...Read more
was advised a email was sent out. When I asked to have that email sent again I was told it was too late and they didn't have it. I asked the phone rep to send a letter to confirm what they were saying to me. I was again told this was not possible. How does a company operate like this? I feel this is a breach of consumer law and they may have to answer to the financial ombudsman.- Online Shopping
- Special Purchases
1 comment
janine l.Lombard
Hi,
Thank you for giving us the opportunity to know your experience and to assist you further. Are you able to send contact details via the email below?... Read more
Review@flexigroup.com.au Regards, Lombard TeamSimilar opinion? Write a review on ProductReview.com.au!
RachaelSouth East Queensland, QLD
- 3 reviews
Just disappointing and frustrating
This morning i received a text stating i had repayments overdue and that i needed to make a payment immediately. I am particular with my finances, never overdue and I believed this to be incorrect based on my most recent statements and my bank records of payment. I called the customer service billing line and was told it was a mistake and not to worry about it. An hour later i received an email from a company i had used the lombard credit card with to say that my credit card had been declined 3 times. What is going on? I can no longer log in e...Read more
ither. This is ridiculous. Have spent over 2 hours waiting on the phone with them today. Based on all the comments here lombard is running a grave risk of losing their customer base. Rather than suggesting customers "try emailing or ringing again", how about lombard actually call them back!- Special Purchases
1 comment
janine l.Lombard
Hi Rachel,
Thank you for your comments and for giving us the opportunity to know your experience. We want to speak to you further and hopefully find ways to make your experience better. If you could, please send contact details via the email below.... Read more
Review@flexigroup.com.au Regards, Lombard TeamSimilar opinion? Write a review on ProductReview.com.au!
Julie WoodSouth East Queensland, QLD
- 2 reviews
- 1 like
Lombard now Skye
Recieve email Lombard is changing to skye. Try time & time again stupid link doesn’t work. I try to call them oh gee wait is 120 minutes. In that time I drove to shops did my groceries drove home all this time on hold loud speaker. I gave up in end my battery went flat. Call late yesterday after 1 hr a finally get talk to person. Who tells me the account has been closed. U cannot use card u can still pay it though of course. I tell all him just fix it, I will send u email. I’m still waiting for email. I work in retail I’m supposed to promote th...Read more
is skye card, I’m not now. Fix this mess. By the way ppl if u wanting to get another card do balance transfer 0% forget it u can’t cause Lombard has closed the account. Your account must be active to do this. Thanks for worst credit card and company in my life. I’m reporting to ACCC. I’m sure you know who they r.6 comments
janine l.Lombard
Hi Julie,
Thank you for your comments and for giving us the opportunity to know your experience. We want to speak to you further and hopefully find ways to make your experience better. If you could,... Read more
please send contact details through the email below.U can contact me on my email I’m sure you would have that via this website.
janine l.Lombard
Hi Julie,
We do not have access to any customer details via the website. You may send contact details via the email below. We look forward to speaking with you.... Read more
Review@flexigroup.com.au Regards, Lombard TeamSimilar opinion? Write a review on ProductReview.com.au!
BenGosnells
- 2 reviews
- 3 likes
Why we pay you the remaining money on lombard card?
I recieved a memo I no longer able to use the card for purchase I am not sure this applies to all customers or only me? Why we have to pay you when we can't use your card?
1 comment
Lorenz Ann V.Lombard
Hi Ben,
Thank you for your comments and for contacting us. We'd like to be able to resolve your queries. Kindly send us your contact details through our email - Review@flexigroup.com.au. ... Read more
Regards, Lombard TeamSimilar opinion? Write a review on ProductReview.com.au!
Josh B.South East Queensland, QLD
cant give a zero
i was also charged an annual card fee after i closed my account. i closed account before the new year ticked over. cant get a response from phone calls have sat on hold for over 3 hours, then put on hold when have spoken to someone, then cut off. they dont even have the decentcy to call you back. place is a joke. how can they even charge you a annual fee when the place shuts down in 5 days.
- Special Purchases
1 comment
janine l.Lombard
Hi Josh,
Thank you for bringing this issue to our attention. We sincerely apologise and we understand your frustration. We try to maintain the highest standards of service, but it's clear we fell sho... Read more
rt in your case. Are you able to send contact details through the below? We will look into this.Similar opinion? Write a review on ProductReview.com.au!
Find out how Lombard 180 Card compares to other Low Rate Credit Cards
Know better, choose better.
5 emails later - still no response.
Have been emailing all week to get more information about their re-brand. No one answers emails, and seeing a their call centre is only open 9-5 monday-Friday with 30+ min wait time, there is no way to get in contact with these people. Just awful.
June 20th 2019 Update: Zero customer service
Receieve notice that my credit card was ending (rebranding to a new name). As i don't wish to take on the new card, I have emailed asking if I will still be able to access my account (to see repayments etc) and will they still send me a monthly statement of my debt levels. No response. This company is a joke.
- Special Purchases
3 comments
janine l.Lombard
Hi Katie,
Our sincerest apologies for the experience you had. We'd like to speak with you further to help remedy the situation. We'd like to find out more about your experience and see if we can hel... Read more
p. Are you able to send contact details via the email below?That’s the email I’ve been sending my emails to!!! What makes you think you’ll reply now??? >_<
janine l.Lombard
Hi Katie,
We haven't received any email from you yet. If you could, please resend it. We will look into this for you.... Read more
Review@flexigroup.com.au Kind Regards, Lombard TeamSimilar opinion? Write a review on ProductReview.com.au!
Alph Borris
- 6 reviews
- 1 like
Poor customer service, but decent rates
If I’m being totally honest, the customer service here is possibly the worst I’ve ever experienced in my life. I waited 1 hour + to be only “passed on” to someone else and then hung up on. I received no documentation when I canceled my card and I was confused with their responses to my questions regarding assistance. Would not recommend for customer service, however, if they rectify their mistakes in this area of the business, they may be able to achieve a good market base due to decent rates.
1 comment
janine l.Lombard
Hi Alph,
Thank you for making us aware of how you feel about your experience. We would like to be able to discuss this further and hopefully resolve your concern. If you could, please send contact d... Read more
etails via the email below. We will look into this for you.Similar opinion? Write a review on ProductReview.com.au!
kirstyMetropolitan Adelaide, SA
would have been good service, until i was forced to transfer to skye
Worst customer service now that i have supposedly transferred to skye, only to be locked out of my online account. have waited a week and still the it department has not got back to them.... does the IT department even exist? I cant access my account, their system closed my account from the transfer because lombard did not finalise my account properly. i am still waiting for a resolution. If it does not get resolved, i will not pay until it does as i cannot see what my so called purchases are..... seems like ive been scammed... if i get any extra charges, they can expect a visit from acfa. This is a breach of their contract and as stated in the email that they would give me a final statement and i have never recieved one from lombard.
- Online Shopping
- Overseas/Travel
- Special Purchases
2 comments
Lorenz Ann V.Lombard
Hi Kirsty,
Thank you for your feedback. ... Read more
We sincerely apologise for the inconvenience caused. Due to the popularity of the offer, we are experiencing unprecedented volume of calls but we are hoping it will improve over the next few days. If you still have any questions or queries, don’t hesitate to contact us by email at customerservice@flexicards.com.au and we’ll get back to you as soon as possible. Thanks for your patience. Regards, Skye Cards TeamStill it has been two weeks.... still have no recovery of my account, no card no nothing. I have complained to the complaints department they do nothing. I will be going to acfa. You are in breach of ... Read more
your obligations to follow instructions. I regret accepting the transfer. Will consider removing the account entirely..... To anyone reading this do yourself a favour and go elsewhere.... continuous run around. IT team does nothing no communication, they dont take notes. Worst customer service i have ever experienced in my life. I will never use them again. Theyve had too many chances. They dont get back to you either, what kind of business do they run?Similar opinion? Write a review on ProductReview.com.au!
Julie
- 2 reviews
- 1 like
Poorest customer service and worst financial company
Worst customer service I have ever encountered. Hold times of minimum 30 minutes, tonight was 55+ followed by a 20 minute conversation. I never get a straight answer or consistent answer to questions. Called on Friday (with a combined 90 minutes of hold time over 3 attempts to get through) to query something regarding the transition from
Lombard to Skye, which the officer couldn’t answer, the supervisor couldn’t answer and 3 days after being promised someone would get back to me it took nearly an hour for me to get through to somebody so that I...Read more
- Special Purchases
1 comment
Lorenz Ann V.Lombard
Hi Julie,
Thank you for your feedback. ... Read more
We sincerely apologise for the inconvenience caused. Due to the popularity of the offer, we are experiencing unprecedented volume of calls but we are hoping it will improve over the next few days. If you still have any questions or queries, don’t hesitate to contact us by email at customerservice@flexicards.com.au and we’ll get back to you as soon as possible. Thanks for your patience. Regards, Skye Cards TeamSimilar opinion? Write a review on ProductReview.com.au!
Samantha S.Metropolitan Adelaide, SA
Does not pick up the phone after two hours. Forced to switch to Skye, closed off account access. No final statement.
No information regarding change, cancelled account access and didnt explain. No final documentation, no statement and no account access. Worst customer service, waited two hours and still did not answer.
- Everyday Expenses
- Online Shopping
- Overseas/Travel
- Special Purchases
1 comment
janine l.Lombard
Hi Samantha,
Thank you for taking the time to alert us with the concern you are having. We would like to speak with you so we can assist you further. If you could, please send contact details via the email below. We will look into this for you.... Read more
Review@flexigroup.com.au Regards, Lombard TeamSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
JamieAasked
Why are you unable to change a PIN number for the card in 2019 without reissuing a whole new card and pin. With all my other accounts I can easily change or setup a pin online!
Andrew Pasked
I have just purchased a product from one of your accredited retailers.
I used an existing card which we have retained from a past purchase...I just used the card to pay. Do I get a six month interest free? The purchase was over $2,000??
1 answer
janine l.Lombard
Hi Andrew,
Thank you for taking the time to contact us. Kindly send us your contact details via our email below and please add "Product Review" in the subject line. We will look into this for you.
Thanks,
Lombard Team
Grantasked
Hay just wondering can you use lonbard at harvey norman or super amart?
3 answers
Check their website. Be careful though. My experience is Lombard Finance do not honour their offers.
You can use the card but make sure to check there offers or speak to customer service and record the conversation, as they will do everything not to honour it.
janine l.Lombard
Hi Grant,
Thank you for taking the time to contact us. We're happy to assist you with this inquiry. Kindly send us your contact details via our email below and please add "Product Review" in the subject line.
Thanks,
Lombard Team
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janine l.Lombard
Hi Ms SG,
We're sincerely sorry you have received this experience.... Read more
Thank you for sending us an email about this along with your contact information. This is being reviewed by our accounts team. Regards, Lombard Team