WORST COMPANY EVER!!
The company blocked my card and told me it will take 3 months to turn it on! with a positive balance on it.
Absolute shame! Dont ever go through this company.
Rude customer service !!
I raised a compliant on poor customer service a week ago yet no one contacted me. If I am not valued as a customer, I might as well take my business elsewherr
Nearly 6 months waiting for my balance transfer to be fixed!!!
Multiple phone calls and complaints with many at Lombard to fix a $9000 interest free balance transfer which I have never received. I have made many many phone calls, emailed customer complaints. No reply. I have been paying the minimum repayment this whole time including the $9000 on the Lombard accound plus also paying for the card it has meant to have gone to. Every time I ring I get the usual “we will get back to you in 48-72 hours we promise” from the faceless overseas call centre who can only read off prompts. Absolutely the worst banking/finance company I have ever delt with. Extremely poor customer service and just dont give a damn. Yet they are on the phone to you if you are a day late with a payment. Steer WELL clear of these scammers!
Terrible company terrible product, they relentlessly hassle you and have very poor customer service.
Don’t get a credit card from these jokers
Sick of the glitches
Worst company ever. 5 times now we have had to deal with system glitches. Every time we tried to use the card and we are told insufficient funds. It happened at a service station with no other way to pay. They keep saying we are sorry, but it keeps happen. Its very embarrassing. All they ever want to do is escalate it. Then more false promises. Trust me when i say its not worth to frustration using them. They even stuff up the payments we make. Completely over them now.
Tries to take money from after final payout
We started to receive statements from them after we had made a final payment. They tried to impose an annual fee 5 days after we had made our final payment.
The customer service that they provide is terrible would put me on to the manager even admitted that they had made the mistake but still wanted the money
White Collar Theft
They rang on Xmas Eve demanding payment for a late fee on the annual card fee plus interest.
They only made personal contact after the fact they have charged you all the fees and fines,demanding payment there and then.Very aggressive behaviour.
The annual card fee should not automatically role over without your consent every year.
I shall be making a written compliant to the ACCC in regard to this type of money scalping by all of the financial institutions
Nothing but Scammers
Useless, get new customer service
I have never had issues with Lombard finance for the few years that I have been with them.
I was introduced to them by a Student Flights consultant, and had no idea it came with a card. When it did, I used it for emergency cash or when I had something expensive to pay for and preferred to pay it off slowly.
In the beginning, there were a few issues that I had when it came to paying. Not due to insufficient funds but the direct debit was on my off pay week every fortnight and after I got a call once or twice about late payment I asked them to change the pay week so that there's no issues and I was even approved from 2k to 8k in credit.
Recently I've had a medical blunder that I've had to pay for and my super was just under by 2.5k. I used some of my Lombard card for payment but still needed an extra 2.5k so I called to ask them to up my limit by this much.
I was told that my account was in arrears by a few days due to a missed payment, I had forgotten that I changed bank accounts. I paid for this immediately and even changed my payment frequency to $250 a WEEK so I can pay off these extra expenses fast.
Next day I called when I noticed the funds have cleared and asked if I can up my limit. I was immediately told no, well this is after the lady on the line told me that "its your fault the line is cracking cos I can hear you perfect, just hang up and call again". I wasn't really given a reason why other than the fact my account had a missed payment.
I asked to speak to a manager, who was extremely rude and disingenuous. I explained my situation and that I wasn't asking for a 10k limit increase, just 2.5k. I was told that my account history was poor. I asked what that meant. She said in the last 6 months you've had a late payment... which was the one above. I was disgusted that out of the 3 years I've been paying this card upon usage... that one payment caused me to be "at risk of not paying"... I paid?? I was 3 days late??
Poor if you ask me. I'll pay the rest off and cancel it.
Absolute Joke - stay away!
Worst experience ever! somehow my account was hacked even though the card had never been used and was locked in a filing cabinet. I logged into my account to get a payout figure and shut the account only to find over $2500 worth of fraudulent transactions made in 3 different States over a couple of days. I raised this with Lombard immediately only to be told it would take 6 weeks to investigate. I pay out what I owe anyway and then they start chasing me for repayments on the fraudulent amount! after 6 weeks I chase up the fraud team and they advise the investigation is finished( thanks for letting me know) and the fraudulent amount will take up to 20 days to be reimbursed. Today I get a text that my payment is overdue.... so I call and say that i am not paying it seeing the fraud was confirmed and I am just waiting for the transactions to be reversed but the customer service team have not been updated by the fraud team on the status of the investigation so they still want me to pay! I forward the email from the fraud team to the customer service team but they still need to make their own enquiries and get back to me.... cant give me a time frame..... cant freeze the account..... cant provide customer service...... TOTAL SCAM STAY AWAY
Could be better
I hate the fee they charge you when making a repayment by BPay. Other places charge you only $59 as annual fee, they charge you $99. They charge you for a paper copy of statements. Is there anything they don't charge you for?
Worst service ever, systems archaic, accuse you being in arrears when you not
Have no clue of what customer service is. Think their systems are good, have no clue. Accusations of being in arrears when met more than terms and conditions of agreement. They phoned me about 15 times in 2 days. I answer and they hang up.
Fraud and Security Breach
Flexigroup and Lombards are not to be trusted. Clearly they have had a security breach and people's credit card information is being stolen and used fraudulently.
Received a Lombards card in the mail. Never used it, it never left my house.
Fraud team called me saying there was an $8400 fraudulent transaction on the card and they will begin processing the claim ETA 4-6 weeks. This was back in September 2018, it's now December 2018 and this is still not resolved. Countless phone calls, every time diverted to a different team that can't actually help. Horrible communication. No one knows what they are doing or can give you a straight answer. I was locked out of my online account so I can't even see my statements and they are still chasing me every 2 days to pay the fraudulent amount on the card.
AVOID at all costs.
Liars..nothing but hassel
Got 180 card in April 2018 from flight center who encouraged it for an overseas trip. Was told by flight center that i could request intrest free extension. Rang Lombard and was told flight center had to email the request and they could do it. Did that and lomard said that they could never do in the first place. Lied too by customer service!!!
Don't deliver on what they promise!
I have contacted Lombard's 4-5 times and the operator tells me that the Finance side of the buisnessis offsite and they will let me know when my funds will be refunded to me. Nobody wants to take ownership of my issue but the supervisor told me she will get back to me, still waiting!!!!!
Interest free card that isn’t interest free. Make purchases no interest free. Tried contacting and phone rings and then goes engaged.
Fraud - and no one is calling me
I discovered 3 weeks ago that some strange purchases appeared on my credit card statement, i did not make them. I live in QLD and the purchases were made in other states. I lodged a fraudulent form but yet no one has phoned me. It is important to me that this matter is dealt with. But yet if I owed them money they would be calling me constantly.
Gouging is obviously an art form with lombard.
I recieved my lombard card about 6 years ago when I needed a little extra cash as I am a tip veteran and needed some car repairs made. Initially my limit was about $3000 or there about and was increased to $4000 about a year later. I make repayments of $120 via direct debit from my bank on a monthly basis. I have not used the card at all for several years and have just found out that I still owe a whopping $3000 on the card. So even though I have been making repayments for years without even using the card I have made next to no impact on the amount owed! When I made enquiries to lombard I was given the phone run around and then told my account was in arrears! How this could occur with monthly direct debits I have no idea considering I have the funds to cover the repayments. The phone operator then refused to answer any more of my questions until I pay the so called arrears. Lombard is a disgusting financial organisation that gouged it's customers without giving full details of their charges. These credit organisations need to be part of the investigation into a Royal Commission into the banking and finance industry. Disgusting ethics and customer care. STEER WELL CLEAR OF LOMBARD.
What an absolute joke this company is. $4500 fraud on the account. Been going on since April. Only once has someone called me back. Same crap response every phone call. We are working on it but fraud have not gotten back to us. Email them numerous times; no reply! I think this company is a scam! Ofcourse this post will get a reply to say please contact us so we can have further information and help you. However you never do. Do you even intend to give the money back. Do NOT use this company.
I cancelled my account when it was in credit. I am STILL waiting for my money to be refunded. They don't return calls when they say they will and keep telling me they have refunded the money. Very hard to get hold of someone. Totally useless company!!!!!
Worst credit card company in the world. Very rude on the phone. They will hound you and call and email and sms over 7 times in one day over $2 overdue!! Even once you have paid the relentless harassment does not end. The customer service is appalling and they barely speak English. Avoid like the plague.
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