I wish there was negative star. One is too good for these people
Please never trust this company and their credit card and interest free. 5 years ago in Feb purchased 15000 of stock on 60 month int free with these people and gave them the permissionto do direct debit. Last week i notice they are charging me interest. I called them zero Sympathy to start with. They told me i signed a contract and permitted them to do take out the minimum which is a total lie. I have never been told or shown any monthly figures. They said it is Automatic and the money is taken out automatically. 100% rip off. They do this on purpose to charge you interest at the end. This people are very know to everybody. Please do not use them or their credit card. Look at the peoples rating!
Stay away !! Be warned they are now called sky credit card
I have reached out to several local and national media stations with this story, have copy's of the letters, emails, statements of every interaction I have had with Lombards and intend to take this as far as possible so people know not to use Lombards or the now new Skye credit card.
I have called several times now about this issue in the past 3 weeks, have spent over 10 hours collectively on the phone to Lombards and am still being harassed daily about an issue Lombards cannot resolve.
In April just before my April direct debit was due (08/0...
The poorest customer service. Total lack of business ethics.
Drowned in red tape so that customers can't access temporary hardship for 3 months as per the standards when needed. Disgraceful lack of humanity in dealing with customers who are experiencing a difficult time and need temporary reprieve to avoid real life conseuqences.
Find out how Lombard compares to other Financial Services
Know better, choose better.
Absolute scam mobb..
This is becoming an absolute joke...blocked out of my online account...on hold for over 45min before I give up on trying to call...never receive a call back...rubbish return emails saying they are sorry and will be in touch...never happens...lm well and truly over this..dose anybody no who we can report this scamming mobb to and get somthing done about this please ?
Horrendous Customer Service
Do not use this company for any financial service. I have only been involved with a credit card service.
I am refinancing my mortgage and urgently required my credit limit be changed so my interest rate would be the best it possibly could. I was "Waiting for the next available consultant" long enough for my phone to run out of battery. I have since read reviews of the past months of 2019 and saw Lombard has no shortage of staff chasing/harrasing customers by phone and email just a mass shortage of staff who wish to rectify customer issues.
Be warned, avoid this company at all costs, I presume this abhorrent customer service will be inherited by the new Skye credit card.
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