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Lookfantastic Australia

Lookfantastic Australia

4.2 from 332 reviews · View Statistics

Reviews

  • Product Quality
    4.5 (267)
  • Return Claim MadeYes (23) · No (260)
  • Shipping
    4.6 (234)
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Huong Dang
Huong DangGreater Melbourne (Inner), VIC

Reasonable price but customer service team way too slow in replying

published

Wide ranges of products with cheap prices. Quick delivery but recently, I had an issue with my parcel delivery. I tracked my order on Auspost and it said my 2 parcels were returned to sender because incorrect address. However, I ordered many many times from lookfantastic before and my address were saved on account. How can it be wrong? Also, I check confirmation email again and all information is correct. I really have no idea and try to contact customer service team but only got 1 reply a day and it is really frustrating.

Product Quality
Return Claim MadeYes
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Carol Horvath
Carol HorvathSydney, NSW
  • 2 reviews

Great Website

published

Great website and has some really specials also able to purchase goods to be delivered overseas. will be using this website over and over again.

Product Quality
Shipping
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ratta s.
ratta s.Sydney, NSW
  • 2 reviews

The worst one

published

I waited for a week and my order’s canceled again. They will just copy &paste and tell u it’s shipping restrictions!!! I contacted to online team before and after ordering, they told me it’s fine to deliver to my address. Fb and website team are useless! Just like bot!! Fake offer that will never used!! I really hate this website after 2 times cancellations with same reasons. I will take another actions with this scam website!!!

Incentivised ReviewNo
Return Claim MadeNo
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LLL
LLLSydney, NSW
  • 2 reviews

Great website with all my faves!

published

Great discounts on my favourite products. Efficient delivery. Everything you want from online shopping. Love this beauty business. There’s never a problem.

Product Quality
Shipping
Dawne T.
Dawne T.South East Queensland, QLD

Philosophy skincare range

published

Not all the products are available but the majority are and they are the ones I use.
The service & delivery on products is second to none!

Product Quality
Shipping
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Excellent product Selection and Surprise discounts via email

published

I love the range of slip silk products and the ability to get them on afterpay! The site is super easy to use and you can actually get express shipping for free, which is something I have never come across on a site. Also usually I hate email blasts but I love checking my emails from them as I have had my eye on some things and they have regular discount codes come through. As I move forward with my skincare journey I look forward to looking at the huge range of great skincare products they have. As they have done curly haired girls a solid by having sheamoisture products!

Product Quality
Shipping
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Carol Horvath
Carol HorvathSydney, NSW
  • 2 reviews

Great Company

published

This is a great company and website quick service and no problem with contact. Good range of goods to choose from and because of so many overseas sites too you can easily have gifts sent to overseas relatives and friends.

Shipping
Return Claim MadeNo
Date PurchasedMay 2021
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Mandy
MandyGreater Melbourne (Metropolitan), VIC

Not honest

published

At times Lookfantastic is good, but when I receive an email saying “as a loyal customer I get 25% off EVERYTHING” and I dont, it is false marketing! No Dermalogica to be seen with 25% off. Be honest Lookfantastic!

Incentivised ReviewNo
Return Claim MadeNo
  • Verified

Great specials and a wide range of products on offer

published

I have ordered a number of times now from Lookfantastic. They have great deals, the website is easy to navigate, and they have top quality products on offer. They often send samples for you to try as well, and their free gifts with purchase are worth keeping an eye out for.

Product Quality
Incentivised ReviewNo
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Alyce
AlyceHobart, TAS
  • 2 reviews
  • 1 like

Great range of products and good discounts

published

Lookfantastic has a good range of beauty products and I have found them to be cheaper that other retailers. They also have regular discounts. Shipping was fast. No complaints.

Product Quality
Shipping
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Dalena
Dalena
  • 2 reviews

Fast delivery and awesome service!

published

I always order off Lookfantastic because they have awesome deals and fast delivery. I can always expect my package in 2 days.

Product Quality
Shipping
Return Claim MadeNo
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wani u.
wani u.Sydney, NSW
  • Verified

Do not shop with this company please.

published

I feel very disappointed and dissatisfied while I share my experience of shopping with Lookfantasic. It has been over 3 weeks since I placed an order and have not received my products which were to be express delivered to me. There is no way I can contact the customer service. They have not replied to my email. The team on FB keeps says we are investigating. It took me 5 mins to inquire from Australia Post that my products are held because they were damaged during courier. Their team has been incapable to finding that and just replacing the powder swiftly. I don't have the products or my refund. Do not shop with this company please.

Product Quality
Shipping
Brooke
Brooke
  • 2 reviews

Love Lookfantastic

published

I have ordered through Lookfantastic a number of times and am happy with how quickly orders are dispatched and delivered. Always have great promotions running too so I'm always coming back to order more.

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Karolina S
Karolina SSydney, NSW

Horrific replies and no help or information

published
Product Quality
Shipping
TikiB
TikiBGreater Melbourne (Metropolitan), VIC
  • 2 reviews

No reply, dreadfull customer service

published

I messaged them numerous times to receive a returns authorisation number and never heard back. A shonky business you should keep clear of.

Product Quality
Shipping
4 comments
Lookfantastic Australia
MattyLookfantastic Australia
TikiB
TikiB

Order number is 282522285.
Still no word from customer service.

Lookfantastic Australia
MattyLookfantastic Australia
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Page 1 of 23

Questions & Answers

Pamela
Pamelaasked

Do you have foundation 240 in stock? If so price and expected delivery to Dee Why NSW 2099 please

2 answers
Debra
Debra

You need to contact the company, I am a customer.

Lookfantastic Australia
MattyLookfantastic Australia

Hello Pamela,

If you could please contact us via Live Chat we can look into this for you.

Cheers,
Matt

dawn
dawnasked

I recently purchased shampoo and conditioner with a PRO date 1/18 How long before it's out of date
Thanks

1 answer
Lookfantastic Australia
MattyLookfantastic Australia

Hello Dawn,

So we can look into it and make sure you get the correct answer, can you please message in via your account and we can advise further.

Cheers,
Matt

Gee
Geeasked

I would be happy to do a review when I finally receive the rest of my order that I haven’t yet got. When am I likely to receive it ?

1 answer
Lookfantastic Australia
MattyLookfantastic Australia

I do apologise for the delay in getting back to you.

If this issue is still on going, can you please provide me an order number?

Kind regards,
Matt

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