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Reasonable price but customer service team way too slow in replying
Wide ranges of products with cheap prices. Quick delivery but recently, I had an issue with my parcel delivery. I tracked my order on Auspost and it said my 2 parcels were returned to sender because incorrect address. However, I ordered many many times from lookfantastic before and my address were saved on account. How can it be wrong? Also, I check confirmation email again and all information is correct. I really have no idea and try to contact customer service team but only got 1 reply a day and it is really frustrating.
Great website and has some really specials also able to purchase goods to be delivered overseas. will be using this website over and over again.
The worst one
I waited for a week and my order’s canceled again. They will just copy &paste and tell u it’s shipping restrictions!!! I contacted to online team before and after ordering, they told me it’s fine to deliver to my address. Fb and website team are useless! Just like bot!! Fake offer that will never used!! I really hate this website after 2 times cancellations with same reasons. I will take another actions with this scam website!!!
Great website with all my faves!
Great discounts on my favourite products. Efficient delivery. Everything you want from online shopping. Love this beauty business. There’s never a problem.
Philosophy skincare range
Not all the products are available but the majority are and they are the ones I use.
The service & delivery on products is second to none!
Excellent product Selection and Surprise discounts via email
I love the range of slip silk products and the ability to get them on afterpay! The site is super easy to use and you can actually get express shipping for free, which is something I have never come across on a site. Also usually I hate email blasts but I love checking my emails from them as I have had my eye on some things and they have regular discount codes come through. As I move forward with my skincare journey I look forward to looking at the huge range of great skincare products they have. As they have done curly haired girls a solid by having sheamoisture products!
This is a great company and website quick service and no problem with contact. Good range of goods to choose from and because of so many overseas sites too you can easily have gifts sent to overseas relatives and friends.
At times Lookfantastic is good, but when I receive an email saying “as a loyal customer I get 25% off EVERYTHING” and I dont, it is false marketing! No Dermalogica to be seen with 25% off. Be honest Lookfantastic!
Great specials and a wide range of products on offer
I have ordered a number of times now from Lookfantastic. They have great deals, the website is easy to navigate, and they have top quality products on offer. They often send samples for you to try as well, and their free gifts with purchase are worth keeping an eye out for.
Great range of products and good discounts
Lookfantastic has a good range of beauty products and I have found them to be cheaper that other retailers. They also have regular discounts. Shipping was fast. No complaints.
Fast delivery and awesome service!
I always order off Lookfantastic because they have awesome deals and fast delivery. I can always expect my package in 2 days.
Do not shop with this company please.
I feel very disappointed and dissatisfied while I share my experience of shopping with Lookfantasic. It has been over 3 weeks since I placed an order and have not received my products which were to be express delivered to me. There is no way I can contact the customer service. They have not replied to my email. The team on FB keeps says we are investigating. It took me 5 mins to inquire from Australia Post that my products are held because they were damaged during courier. Their team has been incapable to finding that and just replacing the powder swiftly. I don't have the products or my refund. Do not shop with this company please.
I have ordered through Lookfantastic a number of times and am happy with how quickly orders are dispatched and delivered. Always have great promotions running too so I'm always coming back to order more.
Horrific replies and no help or information
This is the first review I have ever written in my life but I feel like I have to warn people.
Ordered a huge package as was so impressed by all the product choices, yet as I am tracking it. It says it is being returned to sender on the day it was supposed to get here. I contacted AusPost as they are easy to get hold of and so helpful and they said the issue was not on their end as the correct address was provided on their end and that it is to do with LookFantastic. But boy good luck trying to contact them! No live chat, no number to call, ju...
No reply, dreadfull customer service
I messaged them numerous times to receive a returns authorisation number and never heard back. A shonky business you should keep clear of.
Questions & Answers
Do you have foundation 240 in stock? If so price and expected delivery to Dee Why NSW 2099 please
You need to contact the company, I am a customer.
If you could please contact us via Live Chat we can look into this for you.
I recently purchased shampoo and conditioner with a PRO date 1/18 How long before it's out of date
So we can look into it and make sure you get the correct answer, can you please message in via your account and we can advise further.
I would be happy to do a review when I finally receive the rest of my order that I haven’t yet got. When am I likely to receive it ?
I do apologise for the delay in getting back to you.
If this issue is still on going, can you please provide me an order number?
Get an answer from our members and Lookfantastic Australia representatives
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