??!
1 photo
Lorna Jane Online Store

Lorna Jane Online Store

4.6 from 305 reviews

Terrible communication

I ordered and paid for express shipping, that was 2.5 weeks ago. First it was “we’ve had a huge response to our Easter sale” and then when I followed it up I was met with “ we’ve had a huge response to our active wear sale”. I’m still waiting. If the product isn’t available don’t advertise that it is. It was ONE pair of tights.

Return Claim MadeNo

Terrible Customer service

Love the designs but the quality is hit or miss with Lorna Jane products. The prices are very high and the customer service is the worst in the country. It is very hard to resolve anything. Returns/exchanges are extremely complicated. Customer service is non-existent. A lot of complaints on BBB.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised

Top quality every time

Whether I purchase online or in store I can always guarantee top quality. I purchase the items for my daughter and whilst the products can be costly, when I consider the durability of the items I actually get great value for my money. They must also be really comfortable because she refuses to wear anything else. If only they made products for plus sizes, I would be able to try them for myself.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Almost hassle free shopping with super fast postage.

Access between product and cart a little clunky. Sometimes refreshing the cart had the same issues. However the products I purchased arrived super fast, are of exceptional quality and are of great likeness to how the appeared online for sale. Better range online than in store too as well as more sale choices and sizing.

Product Quality
Return Claim MadeNo
Sizing True to size

Terrible Customer Service

Whilst I LOVE the 2 hoodies I purchased, their customer service is terrible. I was considering returning one of my purchases because I didn't like the colour so I contacted the customer service team and they NEVER responded. That was almost 2 weeks ago. I also noticed that to return an item I needed to go to their website to find info on returns, read the fine print, print off the form within 14 days. On the other hand, I dealt recently with another Activewear company who provided the return form in the package AND a prepaid label to return the item within 30 days! Huge contrast to Lorna Jane. I suggest Lorna Jane learn something from them.

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
3 comments
Hi Mak! Thanks so much for your feedback. We can totally give you a little in the know and also completely understand we could have served you better here. Our Customer Care team did blow out (eeeek!) to a two week reply recently - We had a massive response to our Easter sales and recent promotions so the team are now getting things back under control. Please know we did have an auto reply to all emails advising of the delays and to reach out to our live chat teams if urgent. Regarding return t&c's - again live chat is all over this you have any q's :) We have all the into on the website to help you too. It was actually an environmental decision the company made a couple of years ago to stop sending out returns forms with parcels. Majority of peeps keep their LJ and the paper wastage was phenomenal. #savethetrees We do a 14 day sales policy because we do drop 70-100 new styles every month so it keeps our stock turning over and fresh for all customers. Any further feedback please do reach out. We love hearing the how and why we can look after you better! MNB, LJ xxHi LJ, Thanks for your response. The issue is that if you have a 14 day sales policy but don't respond to an email for 2 weeks, then your customer is unable to return the item in this time frame. I suggest next time you have a sale, you get some more staff to answer responses in a timely manner. I didn't receive an auto response to my email and your Live Chat wasn't working hence I wrote the email. If you're so concerned about the environment, perhaps consider putting orders in paper or cardboard rather than single use plastic envelopes. Plastic takes 100s of years to biodegrade as opposed to paper.Hi Mak, Thank you for your reply! If you have reached out to us within the 14 day's of purchase, then it can still be valid for a return/exchange (as we will go by the first date of contact). Alternatively our Customer Care team can be reached on 13 89 90 between 9am-5pm Mon-Fri, our lovely gals will be more than happy to assist! MNB, Team LJ xx

So much easier than going to store, I love online

Fast search engines
Quick options to find colours
Easy to find search by size
Sales also searchable by size
I only shop online due to getting better sales, deals and sizing, the shop did not offer me the same sales as online.
From 160kg down to 100kg all I wanted was to go to Kakadu and climb mountains! That’s now been done!!
Attached is my first even time I ever fitted into Lorna Jane, changed my life forever ...

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised

OK, Fit well.

OK for $120. Material quite thin from previous tights purchased. Quality of tights seems to have decreased since previously. Returns and customer service for online shopping is non existent and doesn't reply calls or messages left to exchange items.
Also when shopping online via smartphone. The stylist pop up keeps getting in the way of choosing items to put into cart. There is no way to close off the stylist pop up that takes over the whole screen and blocks you from clicking on items to add to cart. Website also glitches and have to reload pictures many times when reviewing certain items.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised

Happy customer

LJ is one of my favourites for gym pants. I find their material pretty sweat proof, and stretchy enough and not restrictive during HIIT training but also provide a level of support.

Quality of their tops is okay.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Quick delivery. No issues with orders stock

Always happy. Never had any real issues. Huge fan of the slouchy gym tanks and Amy tights. In store always polite and helpful. Delivery time is quick. Range of sizes for sale items online differs from in store which is a pain.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Love affair with LJ

Easy to order online and delivery is so fast, no waiting around anticipating. I Love the quality, comfort and fit of Lorna. Lasts ages. Styles ate always on trend and there is always like i mean literally always a new set in my favourites list.

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Service

Love the product but not happy with service !! Been waiting for ages for purchase which still has not arrived and no email with an update at all. Not a happy customer

Product Quality
Shipping
Return Claim MadeNo
1 comment
Hi There Amanda, thanks for your feedback! We have had a super large influx of orders with our new collection launches (people can't get enough it seems!) and have our Active Concierge service also sourcing styles from our retail stores to fulfil orders asap. We definitely did email all customers regarding the delays so we do apologise if this email did not reach you! Can you please reach out to our Customer Care team on 13 80 90 with your order number and we will be able to give you an update and tracking details :) We will be back to our normal delivery time frames very soon! xxx MNB, LJ xx

Expensive Returning Goods

Products are great! Website is very easy to navigate. Expensive exercise if having to return any item though $25.00+ in total compared to other online stores which do not have any charges

Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
1 comment
Hi Lina! Thanks for your feedback. Great to read you enjoy our Activewear, and had an easy time using our website! You are also able to head into one of our stores to exchange for another size or store credit, if you do not wish to pay for postage! MNB, Team LJ xx

Great Quality and Comfortable

I've purchased Lorna Jane a number of times now. Always impressed with the range, comfort and fitting and I frequently go back to buy more of my favourite items. The only issue I have with the online store is that sometimes when ordering off my phone its hard to tell the difference between Black and Navy but other than that i find the checkout process simple. Will definitely shop there again.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Excellent couldn't live without

It so easy to find your way around online store, produts are amazing and the quality is just perfect. My items ways arrive within a few days of purchasing which is just perfect because the stuff is that good you want it asap.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Great service

Easy to navigate, quick and easy to purchase, fast shipping and overall satisfied with my purchases. Only been disappointed once when a product listed in my size was sold out but the online store said it was in stock so I purchased it. Issue was easily resolved with a refund so I can’t really complain other than the fact I had missed out on the style! Can’t wait for more styles to be released.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Very convenient

I am highly satisfied with the quality and different styles. It is easy to navigate and very convenient when you are busy and got no time to go shopping. Fast delivery.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised

Great service, item is as description

Easy to find, questions were answered and item arrived quickly. I'd rather not have to write thirty words though, so I probably wouldn't want to do another review. Thanks.... Cheers

Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised

Lack of communication and stock.

Unsatisfactory communication. Purchased tights online. I was later informed item sold out however the stock indicated over 20 still available? I had to chase up my order after 7 days of no communication even though payment was made. I was able to call LJ stores and find what I was looking for. Could staff at head office not do this?

Product Appearance Not as advertised
1 comment
Hi Jo! Thanks for your review - Could you please reach out to our Customer Care team on 13 89 90 so we can look into this one for you? We'd love to turn this experience around! MNB, LJ xx

Missing items

Ordered online only to get a shirt I couldn’t get In store so I ordered my tights online also. Only received tights but still havnt heard anything on shirt 1week later. Not happy. Won’t shop online again

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
Hi Kirst! Thanks for your feedback - Can you please reach out to our Customer Care team with your order number and we could look into this one for you :) We are currently experiencing some delivery delays with online orders however all customers have been contacted. Look forward to sorting this out for you! MNB, LJ xx

Jacket was longer than expected but otherwise no issues at all

Online store was ok to navigate payment was an issue a few times. Online chat helped resolve this. Happy with the range of options available and very happy with quality. No issues this far

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
1 comment
Hi Jazz! Thanks so much for your review! We will pass your feedback onto our Digital Experience Team, but glad to hear that the AWESOME Online Chat team were able to sort you out! :) We love being a part of your Active Living journey! MNB, Team LJ xx

Page 1 of 16

See all Lorna Jane reviews

Questions & Answers

Sorry, there are no questions about Lorna Jane Online Store but you can read 4 questions about Lorna Jane.

Similar listings