I ordered and paid for express shipping, that was 2.5 weeks ago. First it was “we’ve had a huge response to our Easter sale” and then when I followed it up I was met with “ we’ve had a huge response to our active wear sale”. I’m still waiting. If the product isn’t available don’t advertise that it is. It was ONE pair of tights.
Terrible Customer service
Love the designs but the quality is hit or miss with Lorna Jane products. The prices are very high and the customer service is the worst in the country. It is very hard to resolve anything. Returns/exchanges are extremely complicated. Customer service is non-existent. A lot of complaints on BBB.
Top quality every time
Whether I purchase online or in store I can always guarantee top quality. I purchase the items for my daughter and whilst the products can be costly, when I consider the durability of the items I actually get great value for my money. They must also be really comfortable because she refuses to wear anything else. If only they made products for plus sizes, I would be able to try them for myself.
Almost hassle free shopping with super fast postage.
Access between product and cart a little clunky. Sometimes refreshing the cart had the same issues. However the products I purchased arrived super fast, are of exceptional quality and are of great likeness to how the appeared online for sale. Better range online than in store too as well as more sale choices and sizing.
Terrible Customer Service
Whilst I LOVE the 2 hoodies I purchased, their customer service is terrible. I was considering returning one of my purchases because I didn't like the colour so I contacted the customer service team and they NEVER responded. That was almost 2 weeks ago. I also noticed that to return an item I needed to go to their website to find info on returns, read the fine print, print off the form within 14 days. On the other hand, I dealt recently with another Activewear company who provided the return form in the package AND a prepaid label to return the item within 30 days! Huge contrast to Lorna Jane. I suggest Lorna Jane learn something from them.
So much easier than going to store, I love online
Fast search engines
Quick options to find colours
Easy to find search by size
Sales also searchable by size
I only shop online due to getting better sales, deals and sizing, the shop did not offer me the same sales as online.
From 160kg down to 100kg all I wanted was to go to Kakadu and climb mountains! That’s now been done!!
Attached is my first even time I ever fitted into Lorna Jane, changed my life forever ...
OK, Fit well.
OK for $120. Material quite thin from previous tights purchased. Quality of tights seems to have decreased since previously. Returns and customer service for online shopping is non existent and doesn't reply calls or messages left to exchange items.
Also when shopping online via smartphone. The stylist pop up keeps getting in the way of choosing items to put into cart. There is no way to close off the stylist pop up that takes over the whole screen and blocks you from clicking on items to add to cart. Website also glitches and have to reload pictures many times when reviewing certain items.
LJ is one of my favourites for gym pants. I find their material pretty sweat proof, and stretchy enough and not restrictive during HIIT training but also provide a level of support.
Quality of their tops is okay.
Quick delivery. No issues with orders stock
Always happy. Never had any real issues. Huge fan of the slouchy gym tanks and Amy tights. In store always polite and helpful. Delivery time is quick. Range of sizes for sale items online differs from in store which is a pain.
Love affair with LJ
Easy to order online and delivery is so fast, no waiting around anticipating. I Love the quality, comfort and fit of Lorna. Lasts ages. Styles ate always on trend and there is always like i mean literally always a new set in my favourites list.
Love the product but not happy with service !! Been waiting for ages for purchase which still has not arrived and no email with an update at all. Not a happy customer
Expensive Returning Goods
Products are great! Website is very easy to navigate. Expensive exercise if having to return any item though $25.00+ in total compared to other online stores which do not have any charges
Great Quality and Comfortable
I've purchased Lorna Jane a number of times now. Always impressed with the range, comfort and fitting and I frequently go back to buy more of my favourite items. The only issue I have with the online store is that sometimes when ordering off my phone its hard to tell the difference between Black and Navy but other than that i find the checkout process simple. Will definitely shop there again.
Excellent couldn't live without
It so easy to find your way around online store, produts are amazing and the quality is just perfect. My items ways arrive within a few days of purchasing which is just perfect because the stuff is that good you want it asap.
Easy to navigate, quick and easy to purchase, fast shipping and overall satisfied with my purchases. Only been disappointed once when a product listed in my size was sold out but the online store said it was in stock so I purchased it. Issue was easily resolved with a refund so I can’t really complain other than the fact I had missed out on the style! Can’t wait for more styles to be released.
I am highly satisfied with the quality and different styles. It is easy to navigate and very convenient when you are busy and got no time to go shopping. Fast delivery.
Great service, item is as description
Easy to find, questions were answered and item arrived quickly. I'd rather not have to write thirty words though, so I probably wouldn't want to do another review. Thanks.... Cheers
Lack of communication and stock.
Unsatisfactory communication. Purchased tights online. I was later informed item sold out however the stock indicated over 20 still available? I had to chase up my order after 7 days of no communication even though payment was made. I was able to call LJ stores and find what I was looking for. Could staff at head office not do this?
Ordered online only to get a shirt I couldn’t get In store so I ordered my tights online also. Only received tights but still havnt heard anything on shirt 1week later. Not happy. Won’t shop online again
Jacket was longer than expected but otherwise no issues at all
Online store was ok to navigate payment was an issue a few times. Online chat helped resolve this. Happy with the range of options available and very happy with quality. No issues this far
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