2Lounge Lovers NSW, Waterloo
Part of Lounge Lovers  4.8 (16,143)

Lounge Lovers NSW, Waterloo

 Verifiedloungelovers.com.au🏆 2024 Award
4.8

1,346 reviews · Statistics

PositivevsNegative
95% · 1,27862 · 5%
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Return Claim MadeYes (43) · No (931)
Warranty Claim MadeYes (27) · No (938)
Product Appearance As advertised (815) · Not as advertised (35)
Product Quality
4.8 (966)
Customer Service
4.8 (1,016)
See the Best Furniture Shops in 2024 as rated by Australians on ProductReview.com.au.

Reviews

Lounge Lovers › Physical store › NSW › NSW, Waterloo1,346 reviews
Anthony
AnthonyNSWSydney, NSW3 posts
  Fair Incentive NSW, Waterloo

Great Product & Service

We purchased a King Size bed head, through the Waterloo store. The staff there are very friendly and helpful. The transaction was simply and efficient. The bed head arrived within 2 weeks, which was fine for us. The price was very, very good compared to similar items from other companies and we are very happy with the quality of the item. Show details ·  1
Product Quality
Customer Service
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Emma
Emma
  NSW, Waterloo

Friendliest People

Both the store manager and delivery driver Benny were so helpful and friendly. Thank you! Show reply
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Jake A.
Jake A.NSWSydney, NSW
  Fair Incentive NSW, Waterloo

Classy, efficient, good value

Really excellent store guidance. Not pushy. Listened to what I said. Made a huge difference.

I love the understated neutral style. (Some occasional colour options might be fun though.) Several standard items are ready for near immediate delivery.

I got help installing. They did a professional job. I’ll go back. Show details ·  1

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Lachlan
Lachlan
  NSW, Waterloo

Amazing experience

Absolutely amazing service, easy to purchase and delivery people so professional and punctual.
Cannot recommend enough! Show details ·  1
Nicole F.
Nicole F.
  Fair Incentive NSW, Waterloo

Great experience

Great customer service at store. Multiple updates prior and on day of delivery. Prompt delivery right to the door of our apartment. Could not be easier. Show details ·  1
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Sonia
Sonia5 posts
  Fair Incentive NSW, Waterloo

Good customer service

Found the level of customer service communication to be excellent. Product was delayed in shipping, but I was kept informed of progress regularly.
Delivery came when they said and was quick and efficient.
Up there as one of the best customer service experiences. Credit goes to both your management and your staff. This type of service doesn’t happen by accident.
(Coming from background in retail sales management, I can appreciate the good service)
Well done. Show details ·  1
Dave E.
Dave E.
  Fair Incentive NSW, Waterloo

Fantastic from start to end

Brilliant experience from start to end. Great quality products as very reasonable price. Service, communication and delivery were all exceptional. A great company that I’ll certainly engage with again Show details ·  1
maureen h.
maureen h.NSWSydney, NSW
  NSW, Waterloo

Very happy

Staff were attentive and helpful. They allowed us to look at furniture in our own time. We liked the style of furniture and are very happy with our 3 seater leather sofa. Big thumbs up to delivery staff who were careful, resourceful and helpful with the item. Communication was excellent via txts and emails. Responses back were quick. Loungelovers will be the first store I look at when next looking for furniture as really like their style, quality and price. Show details ·  1
Laine
LaineNSWSydney, NSW
  Fair Incentive NSW, Waterloo

Excellent quality and service

Beautiful quality furniture, stylish and affordable. Excellent customer service. Highly recommend! Show details ·  1
Sarah
Sarah2 posts
  Fair Incentive NSW, Waterloo

Manhattan Bed and mattress

Purchased the Manhattan queen bed and mattress and I am very impressed with the quality of the mattress and bed frame. The slick black bed frame provides a sophisticated look and the mattress is soft and so comfy. Very happy with the purchase and the service of the two delivery staff who also helped assemble the furniture. Show details ·  1
Sarah
Sarah2 posts
  Fair Incentive NSW, Waterloo

Quality Sofa with efficient service

Love my order of the Long Beach mini corner sofa. Perfect size for a 2 bedroom
Apartment. Service was fantastic! Delivery was prompt within the time frame specified and the two assemble and delivery guys were very professional and efficient. Show reply
Coni Astawa
Coni AstawaNSWSydney, NSW
  NSW, Waterloo
Veronique Johansson
Veronique JohanssonNSWSydney, NSW
  Fair Incentive NSW, Waterloo
Nico O
Nico O
  Fair Incentive NSW, Waterloo

Perfect customer interaction

Lady at the store was great and gave us time to choose our couch while giving us information. Also the delivery process was easy and efficient! Show reply
Louise J
Louise JNSWSydney, NSW2 posts
  NSW, Waterloo

Great service & product

This has to be one of the best experiences buying furniture. Competitive prices, great product, & friendly efficient service. The best part is we did not have to wait weeks!! Our table & chairs were delivered within days of purchase. Highly recommend & thank you. Show details ·  1

Questions & Answers

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Details

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Lounge Lovers NSW, Waterloo
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CategoryPhysical Shops and Furniture ShopsOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Outdoor and SofasBedroom, Dining, Outdoor and SofasBedroom, Dining, Outdoor and SofasBedroom, Dining, Outdoor and Sofas
Awards 2023 and 20242023 and 20242023 and 20242023 and 2024
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