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Lounge Lovers Online store

Lounge Lovers Online store

4.7 from 2,532 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.8 (1,852)
  • Return Claim MadeYes · No (2,047)
  • Warranty Claim MadeYes · No (2,047)
  • Product Appearance As advertised (1,818) · Not as advertised (38)
  • Shipping
    4.8 (1,756)
  • Customer Service
    5.0 (1)
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Reviewer Photos & Videos

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Vicki V.
Vicki V.Richmond-Tweed, NSW

Will be a return customer

published

I am yet to open the boxes to see how it all travelled, the delivery service has been EXCELLENT - polite, accountable - will def put your site as a go too when Im looking for furniture in the future - thanks, you are appreciated x

Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Paula T.
Paula T.
  • 3 reviews
  • 3 likes

100% happy with customer service

published

10 new chairs quickly delivered , quality is reasonable for price , they look lovely , one broken in delivery but replacement has been arranged already , happy customer

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Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Other Furniture Shops

 
 

0.0
(1,234)
Jai
JaiSydney, NSW

This is perfect. Very happy.

published

Ordered the Lisa 3 seater lounge online Friday & received the following Thursday. Customer service was exceptional from start to finish. Delivery safe, careful & efficient. Very nice guys. Assembled & rubbish removed. It is comfy & stylish. Highly recommend.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Sam
SamGreater Melbourne (Outer), VIC

Otis Dinning Chairs

published

Ordering was easy and we were updated every step of the way for delivery. The delivery and assembly of our chairs was also simple, thank you for our chairs and lovely service :)

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

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The customer service was fantastic from the purchase to delivery. Love the stools, they look great.

published

Great product range and good prices. Easy to find what you’re looking for on the website. Already assembled and ready to use.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

as00
as00Greater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 1 like

Bishop Armchair Sofa Bed

published

Bought this sofa bed on Tuesday, it’s delivered on Friday.

Item as described, fast delivery, great packaging tracking and customer service.

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Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

LisaC
LisaC
  • 2 reviews

Couch arrived!

published

After moving to a new apartment and finding my couch didn’t fit in the lift I was left with nothing to sit on during lockdown. I opted to go with Loungelovers as the wait time was short and the Lisa Chaise was the only one I liked that would fit and I could buy online. There were a couple of delays which were frustrating but they were upfront and communicated with me with each update offering my money back no strings attached if I chose to change my mind. I’m glad I didn’t, my couch was delivered today by two great delivery guys super helpful and polite and I’m sitting on it as I type. Recommended.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Jay
JaySydney, NSW

Ease of delivery & great product.

published

Ordered new dining chairs, was great to be able to select the day of delivery. Text messages advising the delivery window and time were accurate. Very easy process! Thanks

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

We are more than happy that you are satisfied with our service. Hope you love your purchase :) See you soon!

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The reviewer stated that an incentive was offered for this review

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(1,234)
Brittany
BrittanySydney, NSW

So easy and efficient!

published

ordered a coffee table that was on back order, but the delivery and text notifications and live tracking were amazing!

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Brittany, thank you for your positive feedback. See you again soon!

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The reviewer stated that an incentive was offered for this review

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J.smith
J.smith
  • 2 reviews
  • 1 like

Beautiful couch great great service

published

Was so so happy with our purchase it was even better than picture on the website. Was contacted by staff from the very beginning. Delivery guys were so lovely and careful. Will definitely be buying from this company again

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

So happy to know that you are happy with our product and service. We hope to have business with you again soon! :)

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The reviewer stated that an incentive was offered for this review

Julie S
Julie SSydney, NSW

Best online experience everrrr

published

This was my best online purchase ever and I order quite a bit, so many product options and once I finally decided on my bar stools I submitted and paid for them , Jenny was outstanding she kept me updated during the whole process till point of delivery. The stools were absolutely stunning no assembly required (Amen) and the quality was just amazing.will be purchasing again

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Seeing that you had a 5-Star experience is the best thing we could hope for! We look forward to serving you for many years to come!

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0.0
(1,234)
Jo and Harry L.
Jo and Harry L.Greater Melbourne (Outer), VIC

Quality is perfect!

published

We loved the sofa so much we ended up buying a second one! We purchased the sofa online so we’re not able to inspect before hand. It’s so comfortable to sit on and the quality of the material is much higher than we expected.
The service and delivery team have been wonderful to work with too.
Very happy!

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Wow, thank you for loving the quality of our sofa. We can’t wait to have you back :)

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Steffanie V.
Steffanie V.Sydney, NSW

Great service and products

published

I love my Pod lounge and my Aditi sideboard. They’re both great talking points for visitors to my home and very practical too. But I’m also impressed by their service- especially deliveries. There’s no frustrating waiting all day. Communication is great. Lounge Lovers is a definite fave of mine

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you for the kind words, Steffanie! We’re so happy that the delivery of your items went so smoothly. :)

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The reviewer stated that an incentive was offered for this review

Carol George
Carol GeorgeGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Couch delivered and assembled

published

The Couch (x2) were both as described, delivery guys were polite friendly and efficient. They Arrived, unboxed the furniture, brought it into the house, assembled it and took the packaging away. Perfect. Thank you

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Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

So happy to know that you are happy with our service. We hope to have business with you again soon!

Great ottoman - perfect in space

published

Easy to purchase online, plenty of choice, excellent communication, estimated delivery date spot on, good quality, easy assembly, pleasant delivery staff

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you for sharing your experience with us. This kind of review is what keeps us going :) Have a lovely day!

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The reviewer stated that an incentive was offered for this review

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Questions & Answers

jim
jimasked
Online store

Hi just wondering about the linden leather 3 seater lounge, if anyone has purchased it and how what there thoughts are on this lounge

1 answer
Regional Manager
Regional Manager

That is what the Review section is for.

Kaz
Kazasked
Online store

Im interested in purchasing the single HappySofa lounge but was wondering if they are comfortable to sit on for reading.
What is the quality like? Why can't country people get free delivery?
Thnkyou
Karin

1 answer
Regional Manager
Regional Manager

Read the reviews. Cost would be an obvious reason

Sydmat
Sydmat asked
Online store

Why don’t you respond to customer queries and complaints?

No answers
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Get an answer from our members and Lounge Lovers representatives

Lounge Lovers Online store

Details

Compare all 9 Lounge Lovers
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedDining, Outdoor and Sofas
Compare all 9 Lounge Lovers
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