From the 28th of July, 2020 Lounge Lovers is offering a $50 voucher to customers encouraging either a positive or negative review based on their build experience. It is possible that some reviews were written by customers who received this reward.
Reviewer Photos & Videos
Amazing service and products
Fantastic website, great product selection, quality of item is amazing. Easy to assemble. Excellent communication and super quick convenient shipping.
- Online store
Linda Velvet Accent Chair
Linda Blue Velvet Armchair, bought for my daughter who loves it. It's comfortable and arrived quickly after online order. Also, bought the Queenie and Astor dinning chairs, both are very good quality and assembly is very simple.
- Online store
Absolutely appalling customer service! Huge mistake purchasing a sofa from Lounge Lovers
I purchased a sofa from Lounge Lovers. I was notified that my sofa would be delivered between 2.45pm and 5.45pm today. As a consequence I took the day off work to receive it.
At 2.45pm I was sent a text message that I wouldn't be receiving my sofa. No reason at all was given except to say it was their fault. As a consequence it will now be delivered on Thursday. Not tomorrow, in four days time.
When I called Lounge Lovers to explain how upset I was that I had taken a day off work, without pay, to receive the sofa, I was put through to an inte...rnational call centre where I was given the run around for half an hour. I asked to speak to a manager and they would not put me through. I then asked to speak to someone in Australia. Once connected I spoke to someone who informed me he had no idea why this had happened and was working it through for me. So, as it stands, Lounge Lovers have my money, and I don't have a sofa. Avoid this company at all costs.
Discontinued items on their website
Discontinued items on website. Told I have to wait 14 days to receive funds back into my account. Will not buy from again.
Not actually in stock or even manufactured yet - buyer beware
Agree completely with all of the negative reviews on here
This company does not show anywhere on their site that many of the products have not even left China yet so you will be waiting an indeterminate amount of time
3 delays so far and of course, they just blame covid. There’s really no excuse to keep blaming covid or asking a customer “are you aware we’re in a pandemic?”
Other industries and companies within the industry have managed to adjust to covid conditions so it’s really just a fob off for their false and misleading advertising and lack of organisation and communication.
Currently waiting 2 months if it even gets delivered and who knows if that will happen.
- Online store
Pretty chairs with slight fault
Great communication and delivery service. A representative was in touch with me through text the whole time. The color turned out to be exactly like in the picture if not better (a little brighter in real life). On the underside of the seat the finishing is a little unneat. On one of the chairs the fabric is scratched and worn out in one spot as you can see in the pictures attached. That kind of kills the “luxury” look for me, but they look pretty from afar.
- Online store
Purchase a lounge they delivered wrong lounge asked for a refund wont come and collect the lounge for 2 weeks won't give me a refund until they collect the lounge. Asked for them to deliver correct lounge they told me won't be in Sydney until 16th September. Very unhelpful it was there error and yet will not do anything to either get me the lounge I ordered or pick up the wrong lounge they delivered.
Defective products and appalling customer service
We had an item delivered to us which was defective (mass-produced; poorly made). When we phoned, the customer service assistant was dismissive and unable to identify escalation pathways for a manager to phone us. We were told to phone back another day. I have now spoken to 5 customer service assistants based overseas and 2 Brisbane based staff - none of which can answer my questions or rectify the situation without me being inconvenienced. We will never use this company again and will be sharing our poor experience.
I ordered stools back at the end of may. Picked them up at the warehouse in June. Warehouse workers roaming around aimlessly. They gave us ithe wrong sized stools. Checked the website. They were supposedly in stock. They staff said that they had to order them in. Website still says they were in stock. Wait 8 weeks. They try to deliver to the wrong address even though they were told about the correct address. You are dealing with a call centre in the Phillipines. Artificial intelligence messaging that doesn’t pick up issues. The manager said he would call me back and 3 days later - no call. The tracking number I have been given does not pick up any product in transit. So, still no stools and no idea when they will arrive.
Comfy cosy relaxing
Lounge Lovers is an amazing store .
I love their products bringing me up to date with modern furniture. Thank you
Great communication if tho my purchased was delayed they were sure to keep me informed. Great products
Online shopping was easy, Dining chairs were already assembled great work. Great products. Will definitely be buying again from loungelovers
Fast and reliable service!
Fast and reliable service! I was kept updated the whole time via text and received my item within a few days, fabulous during this peak covid period
Love my new chair!
- Online store
Good customer service and furniture quality
Delivery within timeframe and notification was given as promised by Lounge Lover.
Awesome furniture quality which I really love. I will definitely be purchasing again.
Excellent customer service
Great first time experience for a first time purchaser. Easy to use site & great communication despite delivery changes due to COVID restrictions
Love the delivery service and the product
Strongly recommend Loungelover, the delivery is super efficient, the products are my favourite, great quality, easy to assemble and trendy
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Dining, Outdoor and Sofas|
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