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Lounge Lovers Online store

Lounge Lovers Online store

4.7 from 2,906 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Lounge Lovers

Reviews

3.5
42 reviews
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Awesome couch.

published

The couch amazing… delivery tracking was just incredibly accurate. I was home within minutes of the couch being delivered and out the door within minutes

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Pat, thank you for appreciating our delivery tracker. Our goal is to give our customers a 5-star delivery experience. Hope you love your purchase :) See you soon!

Pat M.
Pat M.

Absolutely

Crystal
CrystalSydney, NSW

Can’t fault a thing!

published

Very reliable company, great customer service and very responsive to any questions or queries. Delivery was on time and no hassle. Great quality furniture. Would highly recommend!

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for taking the time to leave an excellent rating! Please let us know what we can do for you in the future xx

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The reviewer stated that an incentive was offered for this review

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0.0
(1,234)

Fantastic delivery and customer service

published

Was constantly updated as to where my dining chairs were. They were true to their estimated time. Couldn't be happier

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Maddison, thank you for your positive feedback. See you again soon!

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The reviewer stated that an incentive was offered for this review

Anna
AnnaSydney Surrounds, NSW

Already delayed twice and now after reading these posts are worried we are going to be waiting months

published

We ordered on the 27th of July and had a delivery date set for the 18th of September after that got our first delay that said it will be delivered on the 9th of October and now just got our second saying the 13th of November a further month and a half. Surely there is someone we can report this blatant theft of our money to?
I am not hopeful after reading all these complaints and the generic reply from who ever Nathan is will actually bring about any resolution to our problem. Any help would be greatly appreciated

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
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Mattie
MattieMelbourne
  • 6 reviews
  • 2 likes

Amazing service and products

published

Fantastic website, great product selection, quality of item is amazing. Easy to assemble. Excellent communication and super quick convenient shipping.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

We are so pleased you find our website helpful. Thank you for giving us 5 stars and looking forward to having business with you again. :)

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The reviewer stated that an incentive was offered for this review

Ron L.
Ron L.Sydney, NSW
  • 3 reviews
  • 1 like

Linda Velvet Accent Chair

published

Linda Blue Velvet Armchair, bought for my daughter who loves it. It's comfortable and arrived quickly after online order. Also, bought the Queenie and Astor dinning chairs, both are very good quality and assembly is very simple.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Ron, we are grateful for your awesome review! We are glad that you and your daughter loved the armchairs and dining chairs and how easy it is to be assembled. Hoping to see you again soon!

tiredofbadservice
tiredofbadserviceSouth East Queensland, QLD
  • 5 reviews
  • 4 likes

Absolutely appalling customer service! Huge mistake purchasing a sofa from Lounge Lovers

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
Marthdene
MarthdeneSydney, NSW
  • 4 reviews

Discontinued items on their website

published

Discontinued items on website. Told I have to wait 14 days to receive funds back into my account. Will not buy from again.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

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0.0
(1,234)

Not actually in stock or even manufactured yet - buyer beware

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
Amy H.
Amy H.
Lounge Lovers
Lounge L.Lounge Lovers

Hi Amy,
Your feedback has been flagged with the team and we apologise for this experience. If there are any further issues with your order, please provide your order number and I will investigate this for you.
Regards,
Nathan

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Sophia
SophiaSydney, NSW

Pretty chairs with slight fault

published

Great communication and delivery service. A representative was in touch with me through text the whole time. The color turned out to be exactly like in the picture if not better (a little brighter in real life). On the underside of the seat the finishing is a little unneat. On one of the chairs the fabric is scratched and worn out in one spot as you can see in the pictures attached. That kind of kills the “luxury” look for me, but they look pretty from afar.

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Product Quality
3/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

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The reviewer stated that an incentive was offered for this review

Prudence
Prudence
  • 2 reviews

Comfy cosy relaxing

published

Lounge Lovers is an amazing store .
I love their products bringing me up to date with modern furniture. Thank you

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you for the great review! We can’t wait to have you back!

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The reviewer stated that an incentive was offered for this review

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0.0
(1,234)
TAHNEE
TAHNEESouth East Queensland, QLD

Great communication if tho my purchased was delayed they were sure to keep me informed. Great products

published

Online shopping was easy, Dining chairs were already assembled great work. Great products. Will definitely be buying again from loungelovers

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Product Quality
5/5
Shipping
4/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for this review. We really appreciate you being a customer! See you soon!

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The reviewer stated that an incentive was offered for this review

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Carla
Carla
  • 2 reviews

Fast and reliable service!

published

Fast and reliable service! I was kept updated the whole time via text and received my item within a few days, fabulous during this peak covid period
Love my new chair!

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much, Carla for your 5-star review! We will share this with the Team to let them know to keep up the amazing work.

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The reviewer stated that an incentive was offered for this review

Ena
Ena
  • 2 reviews

Good customer service and furniture quality

published

Delivery within timeframe and notification was given as promised by Lounge Lover.
Awesome furniture quality which I really love. I will definitely be purchasing again.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Sally
SallySouth East Queensland, QLD

Excellent customer service

published

Great first time experience for a first time purchaser. Easy to use site & great communication despite delivery changes due to COVID restrictions

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Page 1 of 2
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Questions & Answers

jim
jimasked
Online store

Hi just wondering about the linden leather 3 seater lounge, if anyone has purchased it and how what there thoughts are on this lounge

1 answer
Regional Manager
Regional Manager

That is what the Review section is for.

Kaz
Kazasked
Online store

Im interested in purchasing the single HappySofa lounge but was wondering if they are comfortable to sit on for reading.
What is the quality like? Why can't country people get free delivery?
Thnkyou
Karin

1 answer
Regional Manager
Regional Manager

Read the reviews. Cost would be an obvious reason

Sydmat
Sydmat asked
Online store

Why don’t you respond to customer queries and complaints?

No answers
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Get an answer from our members and Lounge Lovers representatives

Lounge Lovers Online store

Details

Compare all 9 Lounge Lovers
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedDining, Outdoor and Sofas
Compare all 9 Lounge Lovers
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