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Lounge Lovers Online store

Lounge Lovers Online store (page 2 of 3)

4.7 from 2,915 reviews · View Statistics
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Reviews

2.9
56 reviews
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Savina
SavinaIllawarra, NSW

Love the lounge!

published

I'd been searching for this lounge for years and finally found it! Not only is the lounge amazing quality, but super comfy and i must mention the outstanding customer service i experienced.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
mieuxbelle
mieuxbelleSydney, NSW

Unprofessional service

published
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

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0.0
(1,234)

New Dining Table Chairs

published

Delivery was efficient and fast, update me where the driver is. Their customer service is even faster. Table and chairs are fair priced for a very good quality.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
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The reviewer stated that an incentive was offered for this review

Shan93
Shan93Central Queensland, QLD

Cheap product and cheap quality

published

I purchased the natural bentwood chairs which we collected from a warehouse and didn’t open until we arrived home (6hrs away) the chairs showed all join marks of the wood, the base was a plywood bottom and the colour was a honey yellow not a nice natural colour. They were very light weight which also felt cheap. Very disappointed. Look nice from a distance that’s about it. Customer service very hard to contact and no one to call. Slow reply’s. Nothing like the pictures

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Tania
TaniaGreater Melbourne (Metropolitan), VIC

Worst service ever!

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Greta
GretaRichmond-Tweed, NSW

Great customer service

published

Unfortunately due to Covid-19 my purchase of the Tara sideboard was delayed multiple times for four months. With every delay the lounge lovers team was very informative and apologetic about the delays, always keeping me up to date with delivery updates. Great customer service. Love the product, would buy again

Product Quality
5/5
Shipping
3/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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The reviewer stated that an incentive was offered for this review

AG Adelaide
AG AdelaideMetropolitan Adelaide, SA

Zero stars - worst possible experience

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised

Great all around

published

The whole experience was great. Spotted the leather chairs online. Dropped into the the Castle Hill home hub. Checked the couches. Purchased online. Was made aware of the delivery constantly by sms. Delivery was exceptional, on time, the boys that delivered were polite, helpful and engaging. But most importantly the couches are great quality and look great in my whisky room

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

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0.0
(1,234)

Over dependence on template emails

published

This is an email i received from their customer support. Lol

SO0093548

We are extremely sorry. We have just received a notification from our freight forwarder regarding the ship carrying your furniture. We were expecting to deliver to you on the , but now we won’t be able to deliver until .

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Jess
Jess
  • 2 reviews

Appalling customer service

published
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised

Beware you may not receive your order.

published

We purchased the Otis dining table in June 2020. Not once before purchasing were we advised there would be a delay. We have since been advised that the table will not be available until the end of January 2021! The order has been delayed 3 times already so who knows if it will ever arrive.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised

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0.0
(1,234)
Claire
ClaireGreater Melbourne (Metropolitan), VIC

Very happy customer!

published

Incredible customer service, with flexible delivery options and well priced products.
I found the website really easy to navigate, and appreciated the stock availability.
I’ve had a great experience making my purchase with Lounge Lovers.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
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The reviewer stated that an incentive was offered for this review

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Sofa bed is great!

published

Store was super easy to navigate and I recovered a lot of updates about the delivery and shipment. The delivery was smooth and the men very kind and helpful! The Kobe sofas bed looks fantastic and does the job. A little firm in the base, but I added a mattress topper which is perfect for slightly Longer stays

Product Quality
4/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
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The reviewer stated that an incentive was offered for this review

Long Lead, Unreliable delivery, Bad instructions

published

Website said next day delivery to metro but I had to wait 4 weeks for my armchair to arrive. The second delivery of a sofa took 2 weeks and I got a call several days to tell me that the date I had chosen wasn't available. I had to change my work schedule for this and completely lost confidence in the brand. Assembly instructions and construction marks on product look dodgy and unprofessional, though I didn't take any point off for these as I didn't expect more for the price.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Des
DesGreater Melbourne (Inner), VIC
  • 2 reviews

Modern sofa bed at a great price

published

Happy with the quick delivery and great price.
Online store was easy to navigate. Phone serve was also friendly and helpful with stock levels. Surprised how modern and good value this sofa bed was.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
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The reviewer stated that an incentive was offered for this review

Claudia
ClaudiaSydney, NSW

Poor quality tv unit, rude customer service despite 10/10 for delivery

published

Otis TV unit looks very cheap quality in real life. Would not recommend. Extremely rude staff in customer service team. Not hassle free returns as stated. It has to be unopened in the box which seems absurd as you need to open and assemble it to see how it looks. A real shame considering the fast delivery and great communication up until that point

Product Quality
1/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
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The reviewer stated that an incentive was offered for this review

Helena Klapas
Helena KlapasGreater Melbourne (Metropolitan), VIC

Round Coffee tables are the best !

published

I am so happy with my purchase, it’s not just a coffee table but a statement piece ! I have never before had a round coffee table and am loving it so much !

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Product Quality
5/5
Shipping
4/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
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The reviewer stated that an incentive was offered for this review

User
UserGreater Melbourne (Inner), VIC
  • 4 reviews

Item completely different. Bad communication. Originally given the wrong item.

published

I ordered the Stockholm console table from Lounge lovers. Picked it up from the warehouse, given an entirely different console table. Went back and picked up the correct one - which is completely different to the stock photo. Poorly made, big and bulky compared to the stock photo, measurements were incorrect and different to the original item I’d purchased. So hard to get onto customer service who kept diverting me to other areas, before telling me to email and would be in touch within 24hrs. Would not recommend buying from here.

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Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Linda
LindaSydney, NSW
  • 2 reviews
  • 1 like

Comfy but poor quality

published
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Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
I hate incompetence!
I hate incompetence!Sanctuary Lakes
  • 14 reviews
  • 52 likes

Only purchase this sofa bed if you enjoy sitting on a hard rock!

published

Wow, what a huge disappointment it has been purchasing the Jetson 3 Seat Sofa Bed, looked so good in the photos, but after 2 hours of putting the sofa together, my wife and I were so excited to use the sofa only for the joy to turn into tears at how rock hard it was. It's literally a very painful experience to sit on this thing, don't even ask me what it would be like to sleep on. Shame on Lounge Lovers selling me this clearly defective product and asking me to throw away my hard earned money especially in this terrible financial climate we are living in. Even made a complaint to admin staff which to my amazement went completely ignored! Will never go anywhere near this business again!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Liz
LizSydney, NSW

Beware!

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised

Faulty product

published
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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Kelsey Drew
Kelsey Drew

I’ve also just received my replacement cover and it looks exactly the same as the faulty one I received, the stitching in white and linen is yellow tinge. So disappointing.

Kelsey Drew
Kelsey Drew

I purchased lounge in January and it’s now mid May and hasn’t been resolved. They are refusing to give refund on a faulty item.

Emma
EmmaAustralian Capital Territory
  • 3 reviews
  • 3 likes

Don’t buy anything here until you read this

published

I purchased six dining chairs about 2 months ago. They arrived and every one of them was mouldy and stained. I have not received a refund as they say they need to collect chairs first, but they are not arranging a pick up for damaged chairs. I have called them and emailed them several times about matter but they never respond. I would not recommend anyone going through this experience. Don’t buy a thing from these people!

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Marine dining table
Marine dining tableGreater Melbourne (Metropolitan), VIC

Great product and delivery

published

Great delivery service and product come with zero damage. Was ordered online and lounge lovers where clear with delivery time and date. Date was not changed once set. We live in an apartment and was take right to the door step

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
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The reviewer stated that an incentive was offered for this review

Joshua F.
Joshua F.Sydney, NSW
  • 7 reviews
  • 1 like

Great furniture great service!

published

Lounge lovers went above and beyond. I bought a hamptons lounge, Gatsby dining table and velvet chairs. All have received big compliments. Their furniture is exquisite and their service is very professional. I will recommend to my friends.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
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The reviewer stated that an incentive was offered for this review

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