From the 28th of July, 2020 Lounge Lovers is offering a $50 voucher to customers encouraging either a positive or negative review based on their build experience. It is possible that some reviews were written by customers who received this reward.
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Already delayed twice and now after reading these posts are worried we are going to be waiting months
We ordered on the 27th of July and had a delivery date set for the 18th of September after that got our first delay that said it will be delivered on the 9th of October and now just got our second saying the 13th of November a further month and a half. Surely there is someone we can report this blatant theft of our money to?
I am not hopeful after reading all these complaints and the generic reply from who ever Nathan is will actually bring about any resolution to our problem. Any help would be greatly appreciated
- Online store
Absolutely appalling customer service! Huge mistake purchasing a sofa from Lounge Lovers
I purchased a sofa from Lounge Lovers. I was notified that my sofa would be delivered between 2.45pm and 5.45pm today. As a consequence I took the day off work to receive it.
At 2.45pm I was sent a text message that I wouldn't be receiving my sofa. No reason at all was given except to say it was their fault. As a consequence it will now be delivered on Thursday. Not tomorrow, in four days time.
When I called Lounge Lovers to explain how upset I was that I had taken a day off work, without pay, to receive the sofa, I was put through to an inte...rnational call centre where I was given the run around for half an hour. I asked to speak to a manager and they would not put me through. I then asked to speak to someone in Australia. Once connected I spoke to someone who informed me he had no idea why this had happened and was working it through for me. So, as it stands, Lounge Lovers have my money, and I don't have a sofa. Avoid this company at all costs.
Discontinued items on their website
Discontinued items on website. Told I have to wait 14 days to receive funds back into my account. Will not buy from again.
Not actually in stock or even manufactured yet - buyer beware
Agree completely with all of the negative reviews on here
This company does not show anywhere on their site that many of the products have not even left China yet so you will be waiting an indeterminate amount of time
3 delays so far and of course, they just blame covid. There’s really no excuse to keep blaming covid or asking a customer “are you aware we’re in a pandemic?”
Other industries and companies within the industry have managed to adjust to covid conditions so it’s really just a fob off for their false and misleading advertising and lack of organisation and communication.
Currently waiting 2 months if it even gets delivered and who knows if that will happen.
- Online store
Purchase a lounge they delivered wrong lounge asked for a refund wont come and collect the lounge for 2 weeks won't give me a refund until they collect the lounge. Asked for them to deliver correct lounge they told me won't be in Sydney until 16th September. Very unhelpful it was there error and yet will not do anything to either get me the lounge I ordered or pick up the wrong lounge they delivered.
Defective products and appalling customer service
We had an item delivered to us which was defective (mass-produced; poorly made). When we phoned, the customer service assistant was dismissive and unable to identify escalation pathways for a manager to phone us. We were told to phone back another day. I have now spoken to 5 customer service assistants based overseas and 2 Brisbane based staff - none of which can answer my questions or rectify the situation without me being inconvenienced. We will never use this company again and will be sharing our poor experience.
I ordered stools back at the end of may. Picked them up at the warehouse in June. Warehouse workers roaming around aimlessly. They gave us ithe wrong sized stools. Checked the website. They were supposedly in stock. They staff said that they had to order them in. Website still says they were in stock. Wait 8 weeks. They try to deliver to the wrong address even though they were told about the correct address. You are dealing with a call centre in the Phillipines. Artificial intelligence messaging that doesn’t pick up issues. The manager said he would call me back and 3 days later - no call. The tracking number I have been given does not pick up any product in transit. So, still no stools and no idea when they will arrive.
- Online store
Don't shop here ordered in November, never delivered, rip off trying to get my $2500 back, they are a scam
Didn't drop price, charge delivery but say they don't and never delivered, trying to get my money back, will go to ombudsman today re scam if not contacted and given back my money
Worst customer service experience of our lives. Incorrect delivery, no responsibility taken by LL. $ spent on items which aren’t functional.
Waited for for 6 months for a bench!
Cuba Bench order no SO0102435
DO NOT buy furniture from this place.
I ordered the cuba bench on 11 December 2020.
I still do not have the bench, it is now May 2021.
I have been delayed at least 6 times, and now they tell me it will be 3 July 2021.I asked for a refund and they just direct me to the website.
Is this even an actual real product they are selling?
11 Dec 2020 ordered placed
11 Jan 2021 delivery date missed
26 Jan 2021 1st delay...
I wished I could give 0 score. I Ordered Draper 3 seater velvet lounge on line. Delivery times indicated in 6wks times I even got choice to choose morning or afternoon delivery, which I thought was great service but 6wks became 3 months, 3 months became 6months.
I was extremely disappointed & in disbelief.
I asked for my money back. I got it back. They said it will be process in 3 weeks but I didn’t accept I demanded to be refunded immediately which they did in 2 days.
My advise to consumers only buy products that are in stock from this Com...pany otherwise you will never received. Even in stock I will not trust this Company. The service is very unprofessional I feel they give false promises to make a sale. They sell Stock that they do not have at their Philippines or Indonesian manufactures. They blamed the delays on Covid but If that was the case, I live in Sydney why didn’t i get any delays when I purchased furniture coming from US. Yes I waited only 4 weeks for furniture coming from US. It was around same time I ordered with lounge lovers. My advise pay a little bit more, get good quality furniture, and with that you will get professional & good service. I am now without a sofa I waited 3 months for it.
Worst service ever!
If only the reality lived up to the promise. I ordered a sofabed to accommodate interstate guests end of November. I spoke to the customer salesperson to ensure delivery would occur in advance of their visit (3 weeks after purchase). After three anticipated and planned deliveries, which never eventuated, I was advised delivery would be delayed again. Frustrated as this would mean my guests would not have a bed, they offered to provide a substitute. I accepted gratefully. The substitute provided was an inoperable sofabed. It couldn't open. I can...celed the order and asked them to collect their faulty item. It took them about a month to collect the inoperable item. Meanwhile I ordered a sofabed elsewhere which arrived within a week with no issue. I am still waiting, nearly three months later, for my refund from LL!
Zero stars - worst possible experience
I bought a bed online and after 2 weeks they delivered the bed with parts in 2 different colours. Then they said it would take another 2 weeks before they could exchange the part for the correct colour a month after my order. Then the day before the delivery was due they said it would be another month with no explanation so I cancelled the order, they said I would still have to wait a month for them to collect the incorrect order and process my refund. I emailed them a formal complaint letter after calling consumer affairs. 2 weeks later they c...ollected the incorrect order but didn't process my refund, when I finally spoke to someone they didn't even know the collection had been done and now 6 days later I am still waiting for them to give me my money back. Theft as far as I am concerned. So dishonest!! Zero stars, I have told everyone I know not to buy from them.
Over dependence on template emails
This is an email i received from their customer support. Lol
We are extremely sorry. We have just received a notification from our freight forwarder regarding the ship carrying your furniture. We were expecting to deliver to you on the , but now we won’t be able to deliver until .
Appalling customer service
From the moment I hit confirm this has been an unpleasant saga. The customer service has sucked every step of the way.
The dispatch date was not visually clear on the website so I ordered thinking I would get 3 day delivery and then found out I'd have to wait almost 2 months. Fine, I wasn't thorough enough so I lumped it.
The day I purchased the website crashed and I didn't receive an order confirmation. I called, emailed and FB messaged and could get an answer for hours. My confirmation didn't come for over 24 hours.
About 2 weeks later I...was served an ad for a sale offering free shipping. The dispatch date advertised was almost 3 weeks earlier than my already confirmed date. Once again I emailed and FB messaged and didn't hear back for days. I was finally offered an earlier delivery date (but no refund on shipping). The bed finally arrived - the delivery guys are pretty much the only positive thing about this experience. Props to them.
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Dining, Outdoor and Sofas|
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