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Lounge Lovers Online store

Lounge Lovers Online store

4.7 from 3,623 reviews · View Statistics
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Reviews

3.3
53 reviews
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terrible experience with delays, customer service & delivery

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
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Emily Schmidt
Emily SchmidtMetropolitan Adelaide, SA

Love Lounge Lovers!

published

Really happy with the communication from the Lounge Lovers team.
From time lines on delivery dates to the delivery time frames from delivery.
So happy with the quality of the chairs I purchased!
Thank you Jenny for your service!

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you for sharing your experience with us. This kind of review is what keeps us going :) Have a lovely day!

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The reviewer stated that an incentive was offered for this review

Tracy G.
Tracy G.Greater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

Still waiting!!!

published

Ordered my dream blue velvet sofa in October 2021. Delivery was expected on 16 December 2021. I donated my very decent sofa with chaise to a couple who had recently come out of a homeless situation expecting the delivery of my sofa on 15 December. Less than 24 hours before the delivery of my dream blue velvet sofa I received notification that my delivery had been delayed to March 2022. The communication is appalling. I asked for a loaner sofa = no deal. I will be seeking a full refund and taking my hard earned cash elsewhere.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
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FLE
FLEGreater Melbourne (Inner), VIC
  • 3 reviews
  • 3 likes

would give zero if i could.

published

I ordered dining chairs online, to be collected or delivered.

Initial purchase - i was happy easy to take my money right...

after 1 week of purchasing i noticed, they inflated their prices during a promotion, and then lowered them back down and began a new promo. i work in this industry and understand price inflation very well, so i called and got my partial refund back as price inflation is an offence under the Australian consumer law.

Then, i try to arrange delivery or collection, and guess what - they released my order to someone else.

NEVER EVER EVER EVER AGAIN - take your money elsewhere.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
FLE
FLE
Lounge Lovers
Lounge L.Lounge Lovers
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Acl
AclSydney, NSW
  • 3 reviews
  • 6 likes

Buyers beware -No stock and delayed delivery

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Acl
Acl
Lounge Lovers
Lounge L.Lounge Lovers
Acl
Acl

Not a single follow up or any solution to help us.

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Great service with a smile

published

It was any easy process to order, great updates and the guys who delivered were on time, pleasant and helpful. Jenny was great with communication.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for commending our delivery team and for taking the time to give us a 5-star review. Hope to see you again soon! :)

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The reviewer stated that an incentive was offered for this review

Terrible service

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
Similar opinion? Write a review on ProductReview.com.au!

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Dmitry
DmitryGreater Melbourne (Inner), VIC

Everything is perfect

published

Excellent choice, Fast delivery. The dining chair was delivered without any issues. Delivery took 2 days, which is faster then other stores

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thanks for the awesome review, Dmitry! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

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The reviewer stated that an incentive was offered for this review

Sarah
SarahSydney, NSW

Still waiting 6 months for chairs to arrive

published

I will never again purchase from Lounge Lovers, online or in store. My dining chair order has been delayed 4 times and the customer service person refuses to provide any further information on my order. Jenny has responded once to my query stating that I’ll have to pick other chairs if I want them delivered before Christmas.
This is ridiculous as I ordered these in June.
The price of the chair has also gone up a considerable amount so I am assuming they want me to cancel my order so they can sell the stock to someone else for more.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
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Such a great help

published

Wry satisfied and simple to organise. Great team and great communication , keeping me in the loop with arrival etc . Would recommend

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you very much for the recommendation. We are glad that you are happy with our service. Hoping to see you soon again :)

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The reviewer stated that an incentive was offered for this review

Don’t expect to receive your order in time.

published

I ordered my dining table and 10 chairs in August. I was promised a September 19 delivery date that got pushed back 4 times to eventually October. Frustrating, but we were accommodating and let the team know we can’t have anymore delays as we need to travel 2 hours to our house to receive the order. Finally the week comes and I get a confirmation of delivery - great! They day comes and I’m eagerly tracking the delivery and 20 minutes before it’s due to arrive I get a call to say my chairs aren’t on the truck with no explanation why or when I might get them. Frustrated and annoyed is the kindest way to put this! Don’t order anything from lounge lovers, they over promise and under deliver.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
Similar opinion? Write a review on ProductReview.com.au!

Awesome couch.

published

The couch amazing… delivery tracking was just incredibly accurate. I was home within minutes of the couch being delivered and out the door within minutes

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Pat, thank you for appreciating our delivery tracker. Our goal is to give our customers a 5-star delivery experience. Hope you love your purchase :) See you soon!

Pat M.
Pat M.

Absolutely

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Crystal
CrystalSydney, NSW

Can’t fault a thing!

published

Very reliable company, great customer service and very responsive to any questions or queries. Delivery was on time and no hassle. Great quality furniture. Would highly recommend!

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for taking the time to leave an excellent rating! Please let us know what we can do for you in the future xx

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The reviewer stated that an incentive was offered for this review

Fantastic delivery and customer service

published

Was constantly updated as to where my dining chairs were. They were true to their estimated time. Couldn't be happier

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Maddison, thank you for your positive feedback. See you again soon!

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The reviewer stated that an incentive was offered for this review

Anna
AnnaSydney Surrounds, NSW

Already delayed twice and now after reading these posts are worried we are going to be waiting months

published

We ordered on the 27th of July and had a delivery date set for the 18th of September after that got our first delay that said it will be delivered on the 9th of October and now just got our second saying the 13th of November a further month and a half. Surely there is someone we can report this blatant theft of our money to?
I am not hopeful after reading all these complaints and the generic reply from who ever Nathan is will actually bring about any resolution to our problem. Any help would be greatly appreciated

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2
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Questions & Answers

jim
jimasked
Online store

Hi just wondering about the linden leather 3 seater lounge, if anyone has purchased it and how what there thoughts are on this lounge

1 answer
PReviewer
PReviewer

That is what the Review section is for.

Kaz
Kazasked
Online store

Im interested in purchasing the single HappySofa lounge but was wondering if they are comfortable to sit on for reading.
What is the quality like? Why can't country people get free delivery?
Thnkyou
Karin

2 answers
PReviewer
PReviewer

Read the reviews. Cost would be an obvious reason

mieuxbelle
mieuxbelle

Who is this person?? Stop saying to read reviews! People do not have time to read a thousand reviews

Sydmat
Sydmat asked
Online store

Why don’t you respond to customer queries and complaints?

No answers
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Lounge Lovers Online store

Details

Compare all 9 Lounge Lovers
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedDining, Outdoor and Sofas
Compare all 9 Lounge Lovers
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