From the 28th of July, 2020 Lounge Lovers is offering a $50 voucher to customers encouraging either a positive or negative review based on their build experience. It is possible that some reviews were written by customers who received this reward.
Reviewer Photos & Videos
It has been a complete rollercoaster dealing with Lounge Lovers.
We’d looked at other items and dismissed because they were labelled as “not in stock”. We choose the item cause it was “in stock” on the website and placed booking for a few days later.
The night before at 8pm we get a “sorry,.. blah blah blah we can’t make the delivery” we’ve had this call 4 times.
Last week apparently our item was on the road. But no one called, or range the buzzer, I just get a missed delivery notification on my phone “Sorry- we missed you”. I was home an...d waiting specifically for the delivery and watching the truck as it made it's route through stop 1, 2, 3, 4 and was waiting for stop 5! My stop. I’ve tried to cancel the order already but I was REASSURED AGAIN, and told the delivery would happen- no later then the 2nd December. hmm okay. Fine. I'll wait a few more days.
Everything is perfect
Excellent choice, Fast delivery. The dining chair was delivered without any issues. Delivery took 2 days, which is faster then other stores
Still waiting 6 months for chairs to arrive
I will never again purchase from Lounge Lovers, online or in store. My dining chair order has been delayed 4 times and the customer service person refuses to provide any further information on my order. Jenny has responded once to my query stating that I’ll have to pick other chairs if I want them delivered before Christmas.
This is ridiculous as I ordered these in June.
The price of the chair has also gone up a considerable amount so I am assuming they want me to cancel my order so they can sell the stock to someone else for more.
Such a great help
Wry satisfied and simple to organise. Great team and great communication , keeping me in the loop with arrival etc . Would recommend
- Online store
Don’t expect to receive your order in time.
I ordered my dining table and 10 chairs in August. I was promised a September 19 delivery date that got pushed back 4 times to eventually October. Frustrating, but we were accommodating and let the team know we can’t have anymore delays as we need to travel 2 hours to our house to receive the order. Finally the week comes and I get a confirmation of delivery - great! They day comes and I’m eagerly tracking the delivery and 20 minutes before it’s due to arrive I get a call to say my chairs aren’t on the truck with no explanation why or when I might get them. Frustrated and annoyed is the kindest way to put this! Don’t order anything from lounge lovers, they over promise and under deliver.
The couch amazing… delivery tracking was just incredibly accurate. I was home within minutes of the couch being delivered and out the door within minutes
- Online store
Can’t fault a thing!
Very reliable company, great customer service and very responsive to any questions or queries. Delivery was on time and no hassle. Great quality furniture. Would highly recommend!
Fantastic delivery and customer service
Was constantly updated as to where my dining chairs were. They were true to their estimated time. Couldn't be happier
Already delayed twice and now after reading these posts are worried we are going to be waiting months
We ordered on the 27th of July and had a delivery date set for the 18th of September after that got our first delay that said it will be delivered on the 9th of October and now just got our second saying the 13th of November a further month and a half. Surely there is someone we can report this blatant theft of our money to?
I am not hopeful after reading all these complaints and the generic reply from who ever Nathan is will actually bring about any resolution to our problem. Any help would be greatly appreciated
Amazing service and products
Fantastic website, great product selection, quality of item is amazing. Easy to assemble. Excellent communication and super quick convenient shipping.
- Online store
Linda Velvet Accent Chair
Linda Blue Velvet Armchair, bought for my daughter who loves it. It's comfortable and arrived quickly after online order. Also, bought the Queenie and Astor dinning chairs, both are very good quality and assembly is very simple.
- Online store
Absolutely appalling customer service! Huge mistake purchasing a sofa from Lounge Lovers
I purchased a sofa from Lounge Lovers. I was notified that my sofa would be delivered between 2.45pm and 5.45pm today. As a consequence I took the day off work to receive it.
At 2.45pm I was sent a text message that I wouldn't be receiving my sofa. No reason at all was given except to say it was their fault. As a consequence it will now be delivered on Thursday. Not tomorrow, in four days time.
When I called Lounge Lovers to explain how upset I was that I had taken a day off work, without pay, to receive the sofa, I was put through to an inte...rnational call centre where I was given the run around for half an hour. I asked to speak to a manager and they would not put me through. I then asked to speak to someone in Australia. Once connected I spoke to someone who informed me he had no idea why this had happened and was working it through for me. So, as it stands, Lounge Lovers have my money, and I don't have a sofa. Avoid this company at all costs.
Discontinued items on their website
Discontinued items on website. Told I have to wait 14 days to receive funds back into my account. Will not buy from again.
Not actually in stock or even manufactured yet - buyer beware
Agree completely with all of the negative reviews on here
This company does not show anywhere on their site that many of the products have not even left China yet so you will be waiting an indeterminate amount of time
3 delays so far and of course, they just blame covid. There’s really no excuse to keep blaming covid or asking a customer “are you aware we’re in a pandemic?”
Other industries and companies within the industry have managed to adjust to covid conditions so it’s really just a fob off for their false and misleading advertising and lack of organisation and communication.
Currently waiting 2 months if it even gets delivered and who knows if that will happen.
- Online store
Purchase a lounge they delivered wrong lounge asked for a refund wont come and collect the lounge for 2 weeks won't give me a refund until they collect the lounge. Asked for them to deliver correct lounge they told me won't be in Sydney until 16th September. Very unhelpful it was there error and yet will not do anything to either get me the lounge I ordered or pick up the wrong lounge they delivered.
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Dining, Outdoor and Sofas|
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