From the 28th of July, 2020 Lounge Lovers is offering a $50 voucher to customers encouraging either a positive or negative review based on their build experience. It is possible that some reviews were written by customers who received this reward.
Reviewer Photos & Videos
Harriett 3 seater
Purchased this sofa online on Tuesday and was delivered Thursday! Could not be happier with purchase! Item is as described! Comfortable and the perfect size for my space! Delivery communication was nothing but exceptional 5 ⭐️⭐️⭐️⭐️⭐️ From me
I ordered an assortment of furniture from lounge lovers. It was mostly a good experience of ordering, delivery and quality of items. Of the two concrete tables I ordered one had a minor crack and the other a major structural one. It was a bit frustrating speaking with different people on the phone to get a resolution and the replacement table took a few weeks to get here which was very inconvienient. The first delivery drivers were a bit gruff and unfriendly but the second ones were lovely. After complaining we were offered a $150 credit voucher which softened my feelings and led me to post this mostly positive review.
Rattan Tv Unit
Amazing product with such good quality. I was looking at this product for a while and finally made the decision to male the purchase. Goes well with my style of my home amd the service is amazing.
Exactly what I was after!
Great communication from Lounge Lovers Online via email and text. Ordered 6 dining chairs - 3 were delivered already assembled (an extra bonus!) and the other 3 in safe boxes. Delivery men were legends - willing to bring the chairs up stairs to my apartment.
Love that they have a little link letting you know where the drivers are/which stop you are on their route!
Long wait but happy with 3 seater couch
We ordered a 3 seater leather couch towards the end of 2020, unfortunately experienced many delays before receiving the product. The team were very helpful communicating during this time, offering additional discounts. Received the couch now, delivery service was outstanding (really can’t say enough how friendly and helpful they were).
Awful experience, would never shop with Lounge Lovers again
I ordered a dining table in June online under the impression that the table was in stock. I was given a delivery date for the following week, only for it to be pushed back by 2 months a few days later. I then changed the table to a different style to get it sooner because that one was in stock... but then a few days before delivery was told I'd have to wait 2 months for that one too.
When I later checked on my delivery date for the new table in August to ensure it was on its way, I was told that the transfer to the new table hadn't happened a...nd delivery wasn't booked... so I'd have to wait weeks again to get the table. The delivery date has since been changed 3 more times. I still don't have the table. When I went to confirm today, I was told that I had 2 bookings (?) and that the first booking was still active, and I now have 2 tables on the way.... A customer service rep has since fixed. I just don't even have words. I would never shop with Lounge Lovers again. Will I ever get a table???? Who knows!
Amazing quality products and incredible service I am extremely happy with my experience with lounge lovers
Amazimg service and excellent quality of there products thanks so much lounge lovers. Cannot wait to purchase more products very happy
Love my armchairs
Love my new armchairs, well manufactured, great colour and fabric, arrived safely and quickly, great communication with the company regarding delivery.
The whole process from order to delivery was simple and easy, with quick responses to any questions.
The Bronte sofa is absolutely beautiful and very comfortable.
Exceptional service from start to finish
Their app is awesome - tells you where your delivery is at on delivery day. They text snd call, keep you in the loop all the time. Very polite drivers. Thanks.
Found store on the net. Everything went to plan with early delivery. Very efficient service and on line contact. Delivery guys very helpful. Product is exactly what I ordered.
Great experience and fantastic quality
I am extremely satisfied with the product and experience. Service was amazing, great communication. The product arrived quickly, as promised and fantastic quality.
Excellent cust service
Very satisfied. Excellent cust service. Great Profuct. Will definitely buy from Lounge Lovers again. They kept me up to date with delivery process even sending map showing where driver was.
The delivery was totally seamless product was assembled in the van and all rubbish taken away .
I knew it was a long period to wait for product but I was informed and kept up to date .
Very happy with my purchase. The website was very easy to navigate. I bought a rattan chair and it arrived the next day. Thank you!
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Dining, Outdoor and Sofas|
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