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Lounge Lovers Online store

Lounge Lovers Online store

4.7 from 2,440 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Lounge Lovers

Reviews

  • Product Quality
    4.8 (1,671)
  • Return Claim MadeYes (45) · No (1,749)
  • Warranty Claim MadeYes · No (1,800)
  • Product Appearance As advertised (1,800) · Not as advertised
  • Shipping
    4.9 (1,583)
  • Customer Service
    5.0 (1)
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Sam
Sam
  • 2 reviews

Harriett 3 seater

published

Purchased this sofa online on Tuesday and was delivered Thursday! Could not be happier with purchase! Item is as described! Comfortable and the perfect size for my space! Delivery communication was nothing but exceptional 5 ⭐️⭐️⭐️⭐️⭐️ From me

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Sasha
SashaMetropolitan Adelaide, SA

Some hiccups

published

I ordered an assortment of furniture from lounge lovers. It was mostly a good experience of ordering, delivery and quality of items. Of the two concrete tables I ordered one had a minor crack and the other a major structural one. It was a bit frustrating speaking with different people on the phone to get a resolution and the replacement table took a few weeks to get here which was very inconvienient. The first delivery drivers were a bit gruff and unfriendly but the second ones were lovely. After complaining we were offered a $150 credit voucher which softened my feelings and led me to post this mostly positive review.

  • Thumbnail
Product Quality
4/5
Shipping
4/5
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

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0.0
(1,234)

Rattan Tv Unit

published

Amazing product with such good quality. I was looking at this product for a while and finally made the decision to male the purchase. Goes well with my style of my home amd the service is amazing.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Exactly what I was after!

published

Great communication from Lounge Lovers Online via email and text. Ordered 6 dining chairs - 3 were delivered already assembled (an extra bonus!) and the other 3 in safe boxes. Delivery men were legends - willing to bring the chairs up stairs to my apartment.
Love that they have a little link letting you know where the drivers are/which stop you are on their route!

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Long wait but happy with 3 seater couch

published

We ordered a 3 seater leather couch towards the end of 2020, unfortunately experienced many delays before receiving the product. The team were very helpful communicating during this time, offering additional discounts. Received the couch now, delivery service was outstanding (really can’t say enough how friendly and helpful they were).

Product Quality
4/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Awful experience, would never shop with Lounge Lovers again

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Briana
Briana Sydney, NSW
  • 2 reviews

Amazing quality products and incredible service I am extremely happy with my experience with lounge lovers

published

Amazimg service and excellent quality of there products thanks so much lounge lovers. Cannot wait to purchase more products very happy

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Leechez
Leechez
  • 2 reviews
  • 1 like

Love my armchairs

published

Love my new armchairs, well manufactured, great colour and fabric, arrived safely and quickly, great communication with the company regarding delivery.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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0.0
(1,234)
Carly
CarlySydney Surrounds, NSW

Extremely happy

published

The whole process from order to delivery was simple and easy, with quick responses to any questions.

The Bronte sofa is absolutely beautiful and very comfortable.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Exceptional service from start to finish

published

Their app is awesome - tells you where your delivery is at on delivery day. They text snd call, keep you in the loop all the time. Very polite drivers. Thanks.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Happy
HappySouth East Queensland, QLD

Exceeding expectations.

published

Found store on the net. Everything went to plan with early delivery. Very efficient service and on line contact. Delivery guys very helpful. Product is exactly what I ordered.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you for your positive feedback. See you again soon! :)

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The reviewer stated that an incentive was offered for this review

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0.0
(1,234)

Great experience and fantastic quality

published

I am extremely satisfied with the product and experience. Service was amazing, great communication. The product arrived quickly, as promised and fantastic quality.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

We can’t thank you enough for the kind words about our product and service. Your review means a lot to us and lets us know we’re on the right track! :)

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kerrie
kerrieGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Excellent cust service

published

Very satisfied. Excellent cust service. Great Profuct. Will definitely buy from Lounge Lovers again. They kept me up to date with delivery process even sending map showing where driver was.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Kerrie, thank you for your positive feedback. See you again soon!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Lounge Bed

published

The delivery was totally seamless product was assembled in the van and all rubbish taken away .
I knew it was a long period to wait for product but I was informed and kept up to date .

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you for the kind words! We’re so happy that the delivery of your items went so smoothly.

Quick delivery!

published

Very happy with my purchase. The website was very easy to navigate. I bought a rattan chair and it arrived the next day. Thank you!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Angie, thank you for taking the time to give us a 5-star review. Hope to see you again soon! :)

Page 1 of 10
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Questions & Answers

jim
jimasked
Online store

Hi just wondering about the linden leather 3 seater lounge, if anyone has purchased it and how what there thoughts are on this lounge

1 answer
Regional Manager
Regional Manager

That is what the Review section is for.

Kaz
Kazasked
Online store

Im interested in purchasing the single HappySofa lounge but was wondering if they are comfortable to sit on for reading.
What is the quality like? Why can't country people get free delivery?
Thnkyou
Karin

1 answer
Regional Manager
Regional Manager

Read the reviews. Cost would be an obvious reason

Sydmat
Sydmat asked
Online store

Why don’t you respond to customer queries and complaints?

No answers
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Get an answer from our members and Lounge Lovers representatives

Lounge Lovers Online store

Details

Compare all 9 Lounge Lovers
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedDining, Outdoor and Sofas
Compare all 9 Lounge Lovers
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