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Lounge Lovers Online store

Lounge Lovers Online store

4.7 from 3,241 reviews · View Statistics
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Lynne
LynneDarling Downs, QLD

False advertising and then they delay paying back your money after cancellation due to non-supply

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
Lilian
LilianGreater Melbourne (Metropolitan), VIC

TERRIBLE SERVICE

published

Witnessed box dropped from deivery truck onto road and chair damaged. No response to emails and phone calls. POOR SERVICE.

Shipping
1/5
Incentivised Review No
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
Lilian
Lilian

Hi Nathan,
Contacted yesterday and have emailed photos. Thanks Lilian

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0.0
(1,234)
Rachael p
Rachael pSydney, NSW

Major delivery delays and poor communication

published

Don't buy from Lounge Lovers. While their staff and text messages are friendly, my lounge is now three weeks late, with each week being pushed back and pushed back. While my other item was delivered today, my lounge just wasn't included - no communication about a missing lounge, and no information on when it will arrive. Very disappointed.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Rachel,
Thank you for flagging your issue with the delivery of your sofa, we are so sorry to hear this. Please provide detail on your order so I can investigate this further.
Regards,
Nathan

Natalie O.
Natalie O.
  • 2 reviews

Unfortunate experience

published

7 months to receive the product
Not clearly stated product was not available in the beginning.
I love my piece of furniture now it has been recrived

Product Quality
5/5
Shipping
1/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
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Extremely Disappointing

published
  • Thumbnail
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Georgina,
I am sorry that this has been your experience with us. I will be in contact with you this afternoon to get this resolved.
Regards,
Nathan

Kizwin
Kizwin
  • 2 reviews

Shambles from beginning to end

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
Voldy
VoldyGreater Melbourne (Inner), VIC

Niagra velvet dining chair

published

It’s a beautiful chair. However in the process of assembling it (attaching the legs) I came into the problem of the holes in the fabric not being clearly defined enough to get the screw in. And as a result I had to cut the fabric to be able to do so! This took me about 30 mins. And as a result I’m quite annoyed and the positive feelings I had upon its initial arrival have disappeared. Very disappointed. As, I shouldn’t have to be making amendments to the furniture!!! Long-time LL fan (got my first couch from there, the tan leather Hugo) but am very very disappointed and won’t be returning my business.

  • Thumbnail
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

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Michael
MichaelIllawarra, NSW

Horrible just horrible.

published

Ordered in March. They couldn’t deliver to our address so we changed it to our friends house. Arrived in September. They messed up the order and delivered the wrong colour.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Michael,
We are sorry to hear this. Would you be able to send us your order details and we can investigate this as soon as possible for you.
Regards,
Nathan

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0.0
(1,234)

Buyer beware

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
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Erin Cook
Erin CookSydney, NSW

Awful experience, would never shop with Lounge Lovers again

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
Erin Cook
Erin Cook

Order number: SO0155047.
Has since been delayed again.
Thanks,
Erin

Ken
KenSydney, NSW

BEWARE - Do not recommend -Delivery Delays on Dining Set

published

Ordered a Dining set online, with delivery due in 4 weeks. On the morning of the delivery I received a call advising that the chairs would be delivered, but the table is not coming. Assuming this was an oversight, I then learned that table would not be arriving for another TWO MONTHS. Delivery people advised there were no tables at all in stock at the warehouse. So three months in total delivery time.

So here I am with chairs but no table, which is absolutely useless. It is appalling that they take your money and then lie about the delivery date. Incompetent at best, dishonest at worst.

In my experience, I would highly recommend that you do not buy from lounge lovers and instead shop with a more reputable and reliable seller.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Ken,
We are so sorry to hear this. Would you be able to send us your order details and we can investigate this as soon as possible for you.
Regards,
Nathan

Ken
Ken

Happy to Nathan - Order No SO0156022
Thanks,
Ken

Lounge Lovers
Lounge L.Lounge Lovers

Other Furniture Shops

 
 

0.0
(1,234)
Andie C.
Andie C.Greater Melbourne (Inner), VIC

Shockingly poor customer service

published
Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Andie,
I am sorry that this has been the experience that you have had with our customer service team and our warehouse. Are you able to provide me with your sales order number and I will investigate this further,
Regards,
Nathan

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Sydney
SydneySydney, NSW
  • 2 reviews
  • 2 likes

Continuous Delays for over 8 months

published

I ordered a couch in January (8 months ago). Every 2 months I'm contacted saying it will be another 2 months before it gets shipped. At the moment eta is October but I'm not optimistic.
I've also had friends order things from here that were badly damaged. They eventually replaced it but took hours of back and forth and weeks of chasing to get it done.
Don't waste your time and month with this store.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
Cameron M.
Cameron M.Greater Melbourne (Outer), VIC

Ultra cheap & poorly made

published

Unfortunately we purchased online without physically inspecting their product. Having paid almost $3,000 for chairs that are not near the quality of anything we could of bought in store from any other retailer. Cheap material inferior timber and construction so flimsy much of our order arrived already broken. Customer service is a call centre somewhere offshore and is a liberal use of the term customer service. Never again

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Deceitful and incompetent

published
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Page 1 of 2
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Questions & Answers

jim
jimasked
Online store

Hi just wondering about the linden leather 3 seater lounge, if anyone has purchased it and how what there thoughts are on this lounge

1 answer
PReviewer
PReviewer

That is what the Review section is for.

Kaz
Kazasked
Online store

Im interested in purchasing the single HappySofa lounge but was wondering if they are comfortable to sit on for reading.
What is the quality like? Why can't country people get free delivery?
Thnkyou
Karin

1 answer
PReviewer
PReviewer

Read the reviews. Cost would be an obvious reason

Sydmat
Sydmat asked
Online store

Why don’t you respond to customer queries and complaints?

No answers
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Lounge Lovers Online store

Details

Compare all 9 Lounge Lovers
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedDining, Outdoor and Sofas
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