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Lounge Lovers Online store

Lounge Lovers Online store

4.7 from 3,634 reviews · View Statistics
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Jack Goard
Jack Goard
  • 2 reviews

Do not use this company if you live interstate. Product excellent. Delivery not OHS safe and worst we have dealt with.

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Needs to improve

published

Deliver not time. No Communication with customers. Didn't Sending correct information. The product is fine. But everything else was just off

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
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Stacey
StaceyCentral Highlands and Goldfields, VIC

Terrible customer service

published

5 months waiting with 2 delays, item comes damaged, replacement booked for 1 week (confirmation email, and a call verifying delivery day before but item doesn’t come, rang customer service, again, only for them to say another week, with no accountability on their end. 3 weeks later replacement came with same damage, when I contacted them they said they cannot guarantee another replacement will not come damaged and offered a $200 discount. Extremely disappointed.

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Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
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Melanie
MelanieSydney, NSW

MONDO SOFA BED - 12 MONTHS ON

published
Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
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Unhappy
UnhappyPerth, WA
  • 3 reviews
  • 3 likes

AVOID - Worst online furniture retailer

published

Took thousands of my money confirmed delivery for 14 December having ordered far earlier. The. Get an email saying that item is delayed for a further 3 months due to delays. However when I ordered they confirmed 14 dec and 7 dec for the second item. Unacceptable shoddy company avoid them at all costs.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
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Lynne
LynneDarling Downs, QLD

False advertising and then they delay paying back your money after cancellation due to non-supply

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
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Rachael p
Rachael pSydney, NSW

Major delivery delays and poor communication

published

Don't buy from Lounge Lovers. While their staff and text messages are friendly, my lounge is now three weeks late, with each week being pushed back and pushed back. While my other item was delivered today, my lounge just wasn't included - no communication about a missing lounge, and no information on when it will arrive. Very disappointed.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Rachel,
Thank you for flagging your issue with the delivery of your sofa, we are so sorry to hear this. Please provide detail on your order so I can investigate this further.
Regards,
Nathan

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Natalie O.
Natalie O.
  • 2 reviews

Unfortunate experience

published

7 months to receive the product
Not clearly stated product was not available in the beginning.
I love my piece of furniture now it has been recrived

Product Quality
5/5
Shipping
1/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
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The reviewer stated that an incentive was offered for this review

Extremely Disappointing

published
  • Thumbnail
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Georgina,
I am sorry that this has been your experience with us. I will be in contact with you this afternoon to get this resolved.
Regards,
Nathan

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Kizwin
Kizwin
  • 2 reviews

Shambles from beginning to end

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
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Voldy
VoldyGreater Melbourne (Inner), VIC

Niagra velvet dining chair

published

It’s a beautiful chair. However in the process of assembling it (attaching the legs) I came into the problem of the holes in the fabric not being clearly defined enough to get the screw in. And as a result I had to cut the fabric to be able to do so! This took me about 30 mins. And as a result I’m quite annoyed and the positive feelings I had upon its initial arrival have disappeared. Very disappointed. As, I shouldn’t have to be making amendments to the furniture!!! Long-time LL fan (got my first couch from there, the tan leather Hugo) but am very very disappointed and won’t be returning my business.

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Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
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Michael
MichaelIllawarra, NSW

Horrible just horrible.

published

Ordered in March. They couldn’t deliver to our address so we changed it to our friends house. Arrived in September. They messed up the order and delivered the wrong colour.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Michael,
We are sorry to hear this. Would you be able to send us your order details and we can investigate this as soon as possible for you.
Regards,
Nathan

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Erin Cook
Erin CookSydney, NSW

Awful experience, would never shop with Lounge Lovers again

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
Erin Cook
Erin Cook

Order number: SO0155047.
Has since been delayed again.
Thanks,
Erin

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Ken
KenSydney, NSW

BEWARE - Do not recommend -Delivery Delays on Dining Set

published

Ordered a Dining set online, with delivery due in 4 weeks. On the morning of the delivery I received a call advising that the chairs would be delivered, but the table is not coming. Assuming this was an oversight, I then learned that table would not be arriving for another TWO MONTHS. Delivery people advised there were no tables at all in stock at the warehouse. So three months in total delivery time.

So here I am with chairs but no table, which is absolutely useless. It is appalling that they take your money and then lie about the delivery date. Incompetent at best, dishonest at worst.

In my experience, I would highly recommend that you do not buy from lounge lovers and instead shop with a more reputable and reliable seller.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Ken,
We are so sorry to hear this. Would you be able to send us your order details and we can investigate this as soon as possible for you.
Regards,
Nathan

Ken
Ken

Happy to Nathan - Order No SO0156022
Thanks,
Ken

Lounge Lovers
Lounge L.Lounge Lovers
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Andie C.
Andie C.Greater Melbourne (Inner), VIC

Shockingly poor customer service

published
Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Andie,
I am sorry that this has been the experience that you have had with our customer service team and our warehouse. Are you able to provide me with your sales order number and I will investigate this further,
Regards,
Nathan

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Questions & Answers

jim
jimasked
Online store

Hi just wondering about the linden leather 3 seater lounge, if anyone has purchased it and how what there thoughts are on this lounge

1 answer
PReviewer
PReviewer

That is what the Review section is for.

Kaz
Kazasked
Online store

Im interested in purchasing the single HappySofa lounge but was wondering if they are comfortable to sit on for reading.
What is the quality like? Why can't country people get free delivery?
Thnkyou
Karin

2 answers
PReviewer
PReviewer

Read the reviews. Cost would be an obvious reason

mieuxbelle
mieuxbelle

Who is this person?? Stop saying to read reviews! People do not have time to read a thousand reviews

Sydmat
Sydmat asked
Online store

Why don’t you respond to customer queries and complaints?

No answers
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Lounge Lovers Online store

Details

Compare all 9 Lounge Lovers
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedDining, Outdoor and Sofas
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