From the 28th of July, 2020 Lounge Lovers is offering a $50 voucher to customers encouraging either a positive or negative review based on their build experience. It is possible that some reviews were written by customers who received this reward.
Reviewer Photos & Videos
Fantastic Customer Service and Range of Products
The quality of their products and their fantastic customer service is unmatched. Jenny was so helpful and on top of everything. I highly recommend them to anyone.
Outstanding customer service
Thank you for your outstanding customer service. We purchased online and the process was easy and the website offered all the information we needed.
Jenny messaged us the delivery times
48 hrs before delivery and on the day of delivery. The drivers carried the lounge into the bedroom which was great.
Will be purchasing again.
Very impressed with the level of communication in regards to my delivery. Very professional and timely. Would recommend to anyone
Grat Service and lovely furniture
Great online experience with the sales team on the phone. Quick delivery and great status updates throughout the process. Love our new Hampton and Hugo sofas. They look great and seem to be decent quality.
Easy to navigate
Delivery was quick and efficient and the delivery team were polite and prompt. I didn’t have to assemble any furniture and they disposed of the garbage.
Great delivery. Easy tracking and arrived when they said it would. The chairs are very nice, particularly for the reasonable price. Great service.
Super happy with new lounge
Just took delivery of our two new pod lounge chairs. They look great and are super comfy to sit and relax in. Delivery was on the day expected and we could track the delivery truck right to our door. Also got regular text messages of pending arrival. Very happy.
Better than expected!
Not going to lie, we were a little apprehensive ordering such a big item online however we are very satisfied with all aspects of this company and service, from ordering, processing right through to delivery. Staff were exceptionally courteous and pleasant and kept us updated on the delivery schedule and time. Each chair came well packaged and there were no faults or marks on them.
The dining chairs look even better than I anticipated and go so well with our original table. The standard of quality is high and we will definitely be using Lounge Lovers online store again!
Was looking for just the right little sofa with a foldout option. Discovered the Kenji on the Loungelovers website. Liked the look and design. The online purchase was trouble free. The communication about delivery and delivery time was outstanding. The lounge was easy to unpack and easy to assemble out of the box. Couldn't be happier with purchase and with the fantastic customer service provided by Jenny and the delivery guys. A great online shopping experience.
Bought the Byron table and it is even better than expected from online photos - great size and and colouring - love it!
The whole process was seamless. Great communication with lounge lovers. Site easy to navigate.
Had a message when the delivery guys were setting off and was really good to be able to track where the delivery guys were throughout the day until our delivery. The delivery guys were friendly and quick to assemble our sofa bed.
The sofa bed was as expected from the photos on the site and we are very happy with it. Thank you.
Always kept in the loop
Purchased online and was always updated and contacted around status. Easy to deal with and Jenny was particularly helpful thansk
Great product and installation
The couch is really comfy. The delivery guys were great and installed the couch on a rainy day in pretty cramped conditions. Really professional nice guys
Loved my experience shopping with Lounge Lovers!!
The product was wonderful and exactly as described. The service I received from Jenny was exceptional. She kept me informed on my delivery and after sales service was wonderful.
The product I was was advertised as “available now”, the freight was very reasonable.
Thanks Lounge Lovers I will be returning!
Great price for stools. Great communication!
Excellent quality. Great communication re product availability and shipping dates. Great price for the wooden stools. Came protected in cardboard.
- Online store
Worth waiting for
I paired the online shopping experience with actually seeing the lounge I wanted in one of the stores so I knew it was just what I wanted. There was a very long delay in delivering due to covid but the team kept me well informed. Delivery was smooth as and assembly simply meant screwing in four legs. Easy peasy. My lounge is a great product and well worth waiting for.
Great online experience and they kept me informed throughout the whole delivery process.
Love my chairs look amazing in lounge room
An excellent product
A great product with great Color - shipment was so accurate & loved the fact that support was awesome on delivering earlier than expected.
Beautiful furniture, amazing customer service!
I bought the happy chair which has totally not disappointed. The green chord is beautiful, it’s comfortable and so easy to use with its multi function so perfect for any space. Customer service has been amazing and has felt personalised and stayed well in touch throughout. Bonus: delivery man was so so nice too!
Reasoble prices, amazing customer service, awesome delivery team and very happy with the product I purchased. Special thanks to Jenny :)
Great product, amazing customer service!
We recently bought dining chairs online, immediately received confirmation via text and email plus letting us know the estimated time and date of delivery. We were also contacted the previous day what time the delivery will be. Forward to the day of delivery, it was on time, the delivery person was very nice and the chairs look amazing and high quality!!! Will definitely be buying again soon! Thank you lounge lovers
Although I had to wait a bit for the delivery due to a lockdown I am very happy with the quality of the products!
- Online store
Beautiful couch delivered with excellent customer service
Love my new couch. Exactly as it looked in the pictures online. Made shopping online for large items not so daunting. Across the board, great service from Lounge Lovers. Although the couch was delayed LL kept me informed the whole way through. I’ll be back for future purchases. Thank you team!
Excellent online purchase experience
Ordered a lounge, chair, and coffee tables from lounge lovers. Communication was first class especially when their was a delay in shipment and delivery due to Sydney’s lockdown. Delivery boys were great and items were very easy to assemble. Happy to recommend lounge lovers to anyone out there
Delivery of sofa was super quick and easy! They installed and removed packaging.
Sofa is amazing quality and comfortable. Experience was so positive we will order again.
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