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Lounge Lovers Online store

Lounge Lovers Online store (page 3 of 10)

4.7 from 2,912 reviews · View Statistics
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Reviews

  • Product Quality
    4.9 (1,992)
  • Return Claim MadeYes (50) · No (2,082)
  • Warranty Claim MadeYes · No (2,139)
  • Product Appearance As advertised (2,139) · Not as advertised
  • Shipping
    4.9 (1,893)
  • Customer Service
    5.0 (1)
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Reviewer Photos & Videos

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Fantastic Customer Service and Range of Products

published

The quality of their products and their fantastic customer service is unmatched. Jenny was so helpful and on top of everything. I highly recommend them to anyone.

Lounge Lovers
Lounge L.Lounge Lovers

Thank you very much for the recommendation. We are glad that you love our product and you're happy with our service. Hoping to see you soon again :)

Outstanding customer service

published

Thank you for your outstanding customer service. We purchased online and the process was easy and the website offered all the information we needed.
Jenny messaged us the delivery times
48 hrs before delivery and on the day of delivery. The drivers carried the lounge into the bedroom which was great.
Will be purchasing again.

Lounge Lovers
Lounge L.Lounge Lovers

Hi, thank you for taking the time to give us a 5-star review. Hope to see you again soon! :)

Other Furniture Shops

 
 

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(1,234)

Amazing delivery

published

Very impressed with the level of communication in regards to my delivery. Very professional and timely. Would recommend to anyone

Lounge Lovers
Lounge L.Lounge Lovers

Thank you for the kind words, Chantelle! We’re so happy that the delivery of your items went so smoothly.

Christine
ChristineGreater Melbourne (Inner), VIC

Grat Service and lovely furniture

published

Great online experience with the sales team on the phone. Quick delivery and great status updates throughout the process. Love our new Hampton and Hugo sofas. They look great and seem to be decent quality.

Lounge Lovers
Lounge L.Lounge Lovers

We are thrilled to receive such a great rating, thank you! :)

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Easy to navigate

published

Delivery was quick and efficient and the delivery team were polite and prompt. I didn’t have to assemble any furniture and they disposed of the garbage.

Lounge Lovers
Lounge L.Lounge Lovers

Thank you for the great review! We can’t wait to have you back xx

Great chairs

published

Great delivery. Easy tracking and arrived when they said it would. The chairs are very nice, particularly for the reasonable price. Great service.

Lounge Lovers
Lounge L.Lounge Lovers

We're happy to see that you had a 5-Star experience! Thanks for sharing!

Super happy with new lounge

published

Just took delivery of our two new pod lounge chairs. They look great and are super comfy to sit and relax in. Delivery was on the day expected and we could track the delivery truck right to our door. Also got regular text messages of pending arrival. Very happy.

Lounge Lovers
Lounge L.Lounge Lovers

We are incredibly grateful that you took the time out to leave us a 5-Star review!

Better than expected!

published

Not going to lie, we were a little apprehensive ordering such a big item online however we are very satisfied with all aspects of this company and service, from ordering, processing right through to delivery. Staff were exceptionally courteous and pleasant and kept us updated on the delivery schedule and time. Each chair came well packaged and there were no faults or marks on them.
The dining chairs look even better than I anticipated and go so well with our original table. The standard of quality is high and we will definitely be using Lounge Lovers online store again!

Lounge Lovers
Lounge L.Lounge Lovers

We are so delighted that you rate our service as 5 Star! We Look forward to seeing you again soon! Thank you! :)

Other Furniture Shops

 
 

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Jonno J.
Jonno J.Hunter Region, NSW

Kenji Sofa/Foldout

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Was looking for just the right little sofa with a foldout option. Discovered the Kenji on the Loungelovers website. Liked the look and design. The online purchase was trouble free. The communication about delivery and delivery time was outstanding. The lounge was easy to unpack and easy to assemble out of the box. Couldn't be happier with purchase and with the fantastic customer service provided by Jenny and the delivery guys. A great online shopping experience.

Lounge Lovers
Lounge L.Lounge Lovers

Seeing that you had a 5-Star experience is the best thing we could hope for! We look forward to serving you for many years to come!

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Excellent table!

published

Bought the Byron table and it is even better than expected from online photos - great size and and colouring - love it!

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Lounge Lovers
Lounge L.Lounge Lovers

Hi Sarah, thank you for your positive feedback. See you again soon!

Happy customers
Happy customersSydney, NSW

Fantastic service

published

The whole process was seamless. Great communication with lounge lovers. Site easy to navigate.
Had a message when the delivery guys were setting off and was really good to be able to track where the delivery guys were throughout the day until our delivery. The delivery guys were friendly and quick to assemble our sofa bed.
The sofa bed was as expected from the photos on the site and we are very happy with it. Thank you.

Lounge Lovers
Lounge L.Lounge Lovers

Thank you for appreciating our delivery tracker. Our goal is to give our customers a 5-star delivery experience. Hope you love your purchase :) See you soon!

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(1,234)
Amy
Amy
  • 2 reviews
  • 1 like

Always kept in the loop

published

Purchased online and was always updated and contacted around status. Easy to deal with and Jenny was particularly helpful thansk

Lounge Lovers
Lounge L.Lounge Lovers

Thank you for your generous rating, Amy! We really appreciate you taking the time out to share your experience with us.

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Dan
DanSydney, NSW

Great product and installation

published

The couch is really comfy. The delivery guys were great and installed the couch on a rainy day in pretty cramped conditions. Really professional nice guys

Lounge Lovers
Lounge L.Lounge Lovers

Hi Dan, we are grateful for your awesome review! We are glad that you loved the Sofa. Hoping to see you again soon!

Tracey
TraceySouth East Queensland, QLD

Wonderful service!!!

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Loved my experience shopping with Lounge Lovers!!

The product was wonderful and exactly as described. The service I received from Jenny was exceptional. She kept me informed on my delivery and after sales service was wonderful.

The product I was was advertised as “available now”, the freight was very reasonable.

Thanks Lounge Lovers I will be returning!

Many thanks
Tracey

Lounge Lovers
Lounge L.Lounge Lovers

We can’t thank you enough for the kind words about our product and service. Your review means a lot to us and lets us know we’re on the right track!

Christie Altmann
Christie AltmannGreater Melbourne (Outer), VIC

Great price for stools. Great communication!

published

Excellent quality. Great communication re product availability and shipping dates. Great price for the wooden stools. Came protected in cardboard.

Lounge Lovers
Lounge L.Lounge Lovers

We are more than happy that you are satisfied with our service. Hope you love your purchase :) See you soon!

Worth waiting for

published

I paired the online shopping experience with actually seeing the lounge I wanted in one of the stores so I knew it was just what I wanted. There was a very long delay in delivering due to covid but the team kept me well informed. Delivery was smooth as and assembly simply meant screwing in four legs. Easy peasy. My lounge is a great product and well worth waiting for.

Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for taking the time to leave an excellent rating! Please let us know what we can do for you in the future xx

Amalia
AmaliaSydney, NSW
  • 2 reviews
  • 2 likes

Great experience

published

Great online experience and they kept me informed throughout the whole delivery process.

Love my chairs look amazing in lounge room

Lounge Lovers
Lounge L.Lounge Lovers

We're happy to see that you had a 5-Star experience! Thanks for sharing!

Ankan Sircar
Ankan SircarSydney, NSW

An excellent product

published

A great product with great Color - shipment was so accurate & loved the fact that support was awesome on delivering earlier than expected.

Lounge Lovers
Lounge L.Lounge Lovers

Thank you for the great review! We can’t wait to have you back xx

Beautiful furniture, amazing customer service!

published

I bought the happy chair which has totally not disappointed. The green chord is beautiful, it’s comfortable and so easy to use with its multi function so perfect for any space. Customer service has been amazing and has felt personalised and stayed well in touch throughout. Bonus: delivery man was so so nice too!

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Lounge Lovers
Lounge L.Lounge Lovers

Thank you for sharing your experience here with us and we really appreciate it.
We are very glad to know you are happy and satisfied with the product and service.
Hoping to see you again soon! xx

Impressive

published

Reasoble prices, amazing customer service, awesome delivery team and very happy with the product I purchased. Special thanks to Jenny :)

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Lounge Lovers
Lounge L.Lounge Lovers

We are so pleased you love our furniture. Thank you for giving us 5 stars and looking forward to having business with you again. :)

Elena
ElenaMetropolitan Adelaide, SA
  • 3 reviews
  • 1 like

Great product, amazing customer service!

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We recently bought dining chairs online, immediately received confirmation via text and email plus letting us know the estimated time and date of delivery. We were also contacted the previous day what time the delivery will be. Forward to the day of delivery, it was on time, the delivery person was very nice and the chairs look amazing and high quality!!! Will definitely be buying again soon! Thank you lounge lovers

Lounge Lovers
Lounge L.Lounge Lovers

Thanks for the awesome review, Elena! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Nikola P.
Nikola P.Greater Melbourne (Outer), VIC

Lovely products!

published

Although I had to wait a bit for the delivery due to a lockdown I am very happy with the quality of the products!

Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for taking the time to leave us a rating!

Danielle Clarke
Danielle ClarkeGreater Melbourne (Outer), VIC

Beautiful couch delivered with excellent customer service

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Love my new couch. Exactly as it looked in the pictures online. Made shopping online for large items not so daunting. Across the board, great service from Lounge Lovers. Although the couch was delayed LL kept me informed the whole way through. I’ll be back for future purchases. Thank you team!

Lounge Lovers
Lounge L.Lounge Lovers

Hi Danielle, thank you for your awesome review. This means a lot to the team. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Excellent online purchase experience

published

Ordered a lounge, chair, and coffee tables from lounge lovers. Communication was first class especially when their was a delay in shipment and delivery due to Sydney’s lockdown. Delivery boys were great and items were very easy to assemble. Happy to recommend lounge lovers to anyone out there

Lounge Lovers
Lounge L.Lounge Lovers

Hi John, we are grateful for your awesome review! We are glad that you loved the lounge, chair & coffee table and how easy it is to be assembled. Hoping to see you again soon!

Excellent service

published

Delivery of sofa was super quick and easy! They installed and removed packaging.
Sofa is amazing quality and comfortable. Experience was so positive we will order again.

Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for your positive rating for your recent purchase! :)

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