From the 28th of July, 2020 Lounge Lovers is offering a $50 voucher to customers encouraging either a positive or negative review based on their build experience. It is possible that some reviews were written by customers who received this reward.
Reviewer Photos & Videos
Delivery service was excellent. Products good value and high quality, we are really pleased with our purchase and would buy from lounge lovers again
- Online store
Easiest purchase and delivery in lockdown
My desk chair died (RIP) in lockdown and I needed something to sit on to work at my desk. I did a search for a “ghost” chair and came upon the Caspar Dining Chair at Lounge Lovers. I ordered it a few days ago and it arrived this morning. Was so easy, and the driver was easy to track and the updates from store made it such an easy purchasing experience. Thank you!
Excellent ordering and accurate delivery system
The ordering system online was smooth and flawless. The delivery was om time and the communication throughout was amazing. Love the product and customer service. Will surely order more stuff for my new home. Thanks and keep it up!!
Love this arm chair! It uplifts the space with the rich colour and luxurious velvet fabric. Service is always 5⭐️
*I am very satisfied with the products available great!
*I am satisfied with the quality.
*The chairs were already assemble, how easy
Great customer service
The customer service of the delivery guys has been outstanding! They were so friendly and helpful. There were no problems at all.
Easy to order, fantastic customer service and communication. Love our new items!!
From ordering to delivery, first class all the way! Better than expected communication snd great products. Thank you so much.
Amazing customer service
The whole purchase experience was perfect. Quick response from the moment I placed the order, great communication about delivery. And we love our new chairs! Happy days!
I ordered 2 chairs. Great communication and very prompt service. Exactly what I ordered and very comfortable furniture. Will definitely shop here again.
- Online store
Product and service were exceptional
It's a really comfortable, beautiful couch. So easy to put together and the delivery man was efficient and friendly. Can't fault any of the process or the product!
Love my new chair
Absolutely fantastic from the easy online ordering, to the friendly service from Jenny.
She keep me informed about delivery so I wasn’t waiting all day.
To the delivery man who helped to carry the chair in as it was to big for me.
Thankyou lounge lovers I will be buying more from you. 5 stars
Donna L Berwick Vic
Beautiful chairs and efficient delivery
Lounge lovers have a wonderful, on trend, affordable range of furniture.
We love our new dining chairs - they are great quality and delivery was so easy
Excellent service and communication
Very happy with the items I received, easy to assemble and came with extra screws just in case. Delivery was very smooth and I received constants updates about the ETA of my delivery.
Great customer service
Lounge Lovers were so easy to contact when I needed yo change my delivery option. Fast and reliable delivery. And the products are beautiful. Will definitely be shopping here again
Harriett 3 seater
Purchased this sofa online on Tuesday and was delivered Thursday! Could not be happier with purchase! Item is as described! Comfortable and the perfect size for my space! Delivery communication was nothing but exceptional 5 ⭐️⭐️⭐️⭐️⭐️ From me
I ordered an assortment of furniture from lounge lovers. It was mostly a good experience of ordering, delivery and quality of items. Of the two concrete tables I ordered one had a minor crack and the other a major structural one. It was a bit frustrating speaking with different people on the phone to get a resolution and the replacement table took a few weeks to get here which was very inconvienient. The first delivery drivers were a bit gruff and unfriendly but the second ones were lovely. After complaining we were offered a $150 credit voucher which softened my feelings and led me to post this mostly positive review.
Rattan Tv Unit
Amazing product with such good quality. I was looking at this product for a while and finally made the decision to male the purchase. Goes well with my style of my home amd the service is amazing.
Easy shopping and delivery process
Helpful staff with my questions with on line order. As I’m currently interstate I wasn’t able to receive my order in person however it was an easy process with a family member able to assist.
Exactly what I was after!
Great communication from Lounge Lovers Online via email and text. Ordered 6 dining chairs - 3 were delivered already assembled (an extra bonus!) and the other 3 in safe boxes. Delivery men were legends - willing to bring the chairs up stairs to my apartment.
Love that they have a little link letting you know where the drivers are/which stop you are on their route!
Long wait but happy with 3 seater couch
We ordered a 3 seater leather couch towards the end of 2020, unfortunately experienced many delays before receiving the product. The team were very helpful communicating during this time, offering additional discounts. Received the couch now, delivery service was outstanding (really can’t say enough how friendly and helpful they were).
Awful experience, would never shop with Lounge Lovers again
I ordered a dining table in June online under the impression that the table was in stock. I was given a delivery date for the following week, only for it to be pushed back by 2 months a few days later. I then changed the table to a different style to get it sooner because that one was in stock... but then a few days before delivery was told I'd have to wait 2 months for that one too.
When I later checked on my delivery date for the new table in August to ensure it was on its way, I was told that the transfer to the new table hadn't happened a...nd delivery wasn't booked... so I'd have to wait weeks again to get the table. The delivery date has since been changed 3 more times. I still don't have the table. When I went to confirm today, I was told that I had 2 bookings (?) and that the first booking was still active, and I now have 2 tables on the way.... A customer service rep has since fixed. I just don't even have words. I would never shop with Lounge Lovers again. Will I ever get a table???? Who knows!
Amazing quality products and incredible service I am extremely happy with my experience with lounge lovers
Amazimg service and excellent quality of there products thanks so much lounge lovers. Cannot wait to purchase more products very happy
Love my armchairs
Love my new armchairs, well manufactured, great colour and fabric, arrived safely and quickly, great communication with the company regarding delivery.
The whole process from order to delivery was simple and easy, with quick responses to any questions.
The Bronte sofa is absolutely beautiful and very comfortable.
Exceptional service from start to finish
Their app is awesome - tells you where your delivery is at on delivery day. They text snd call, keep you in the loop all the time. Very polite drivers. Thanks.
Found store on the net. Everything went to plan with early delivery. Very efficient service and on line contact. Delivery guys very helpful. Product is exactly what I ordered.
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