1 photo
Lounge Lovers Online store

Lounge Lovers Online store

4.7 from 2,929 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Lounge Lovers

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Don’t expect to receive your order in time.

published

I ordered my dining table and 10 chairs in August. I was promised a September 19 delivery date that got pushed back 4 times to eventually October. Frustrating, but we were accommodating and let the team know we can’t have anymore delays as we need to travel 2 hours to our house to receive the order. Finally the week comes and I get a confirmation of delivery - great! They day comes and I’m eagerly tracking the delivery and 20 minutes before it’s due to arrive I get a call to say my chairs aren’t on the truck with no explanation why or when I might get them. Frustrated and annoyed is the kindest way to put this! Don’t order anything from lounge lovers, they over promise and under deliver.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
Voldy
VoldyGreater Melbourne (Inner), VIC

Niagra velvet dining chair

published

It’s a beautiful chair. However in the process of assembling it (attaching the legs) I came into the problem of the holes in the fabric not being clearly defined enough to get the screw in. And as a result I had to cut the fabric to be able to do so! This took me about 30 mins. And as a result I’m quite annoyed and the positive feelings I had upon its initial arrival have disappeared. Very disappointed. As, I shouldn’t have to be making amendments to the furniture!!! Long-time LL fan (got my first couch from there, the tan leather Hugo) but am very very disappointed and won’t be returning my business.

  • Thumbnail
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Other Furniture Shops

 
 

0.0
(1,234)
Michael
MichaelIllawarra, NSW

Horrible just horrible.

published

Ordered in March. They couldn’t deliver to our address so we changed it to our friends house. Arrived in September. They messed up the order and delivered the wrong colour.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Michael,
We are sorry to hear this. Would you be able to send us your order details and we can investigate this as soon as possible for you.
Regards,
Nathan

Anna
AnnaSydney Surrounds, NSW

Already delayed twice and now after reading these posts are worried we are going to be waiting months

published

We ordered on the 27th of July and had a delivery date set for the 18th of September after that got our first delay that said it will be delivered on the 9th of October and now just got our second saying the 13th of November a further month and a half. Surely there is someone we can report this blatant theft of our money to?
I am not hopeful after reading all these complaints and the generic reply from who ever Nathan is will actually bring about any resolution to our problem. Any help would be greatly appreciated

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
Furniture Shops

Find out how Lounge Lovers Online store compares to other Furniture Shops

Know better, choose better.

Compare all

Buyer beware

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
Ange
Ange
  • 2 reviews
  • 1 like

I would not recommend purchasing from lounge lovers

published

It was my first online purchase with lounge lovers and I was hugely disappointed.
When my delivery was due, I received a phone call extremely late the evening before that my delivery was cancelled without any reason, I was not given any other options.
This is disappointed as i waited a whole month for my sofas and I also took a whole day of work.
I tried to obtain a refund but it was not offered at all.
Management has not contacted me to apologise or give me any other options.
In my opinion if you require your items I wouldn’t rely on your items being delivered.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Lounge Lovers
Lounge L.Lounge Lovers
Erin Cook
Erin CookSydney, NSW

Awful experience, would never shop with Lounge Lovers again

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers
Erin Cook
Erin Cook

Order number: SO0155047.
Has since been delayed again.
Thanks,
Erin

tiredofbadservice
tiredofbadserviceSouth East Queensland, QLD
  • 5 reviews
  • 4 likes

Absolutely appalling customer service! Huge mistake purchasing a sofa from Lounge Lovers

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Other Furniture Shops

 
 

0.0
(1,234)
Marthdene
MarthdeneSydney, NSW
  • 4 reviews

Discontinued items on their website

published

Discontinued items on website. Told I have to wait 14 days to receive funds back into my account. Will not buy from again.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
Furniture Shops

Find out how Lounge Lovers Online store compares to other Furniture Shops

Know better, choose better.

Compare all

Not actually in stock or even manufactured yet - buyer beware

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
Amy H.
Amy H.
Lounge Lovers
Lounge L.Lounge Lovers

Hi Amy,
Your feedback has been flagged with the team and we apologise for this experience. If there are any further issues with your order, please provide your order number and I will investigate this for you.
Regards,
Nathan

Ken
KenSydney, NSW

BEWARE - Do not recommend -Delivery Delays on Dining Set

published

Ordered a Dining set online, with delivery due in 4 weeks. On the morning of the delivery I received a call advising that the chairs would be delivered, but the table is not coming. Assuming this was an oversight, I then learned that table would not be arriving for another TWO MONTHS. Delivery people advised there were no tables at all in stock at the warehouse. So three months in total delivery time.

So here I am with chairs but no table, which is absolutely useless. It is appalling that they take your money and then lie about the delivery date. Incompetent at best, dishonest at worst.

In my experience, I would highly recommend that you do not buy from lounge lovers and instead shop with a more reputable and reliable seller.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Ken,
We are so sorry to hear this. Would you be able to send us your order details and we can investigate this as soon as possible for you.
Regards,
Nathan

Ken
Ken

Happy to Nathan - Order No SO0156022
Thanks,
Ken

Lounge Lovers
Lounge L.Lounge Lovers

Other Furniture Shops

 
 

0.0
(1,234)

They promise but fail to deliver

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Lounge Lovers
Lounge L.Lounge Lovers
Rob
Rob

Hi Nathan - the sales order number is SO0146434
Thanks
Rob

Lounge Lovers
Lounge L.Lounge Lovers
Furniture Shops

Find out how Lounge Lovers Online store compares to other Furniture Shops

Know better, choose better.

Compare all

They Won’t Call You Back, You Must Chase

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Lounge Lovers
Lounge L.Lounge Lovers

Hi Zach,
We are so sorry to hear this. Would you be able to send us your order details and we can investigate this as soon as possible for you.
Regards,
Nathan

Zach
Zach

SO0140686

Lounge Lovers
Lounge L.Lounge Lovers
Shannon jones
Shannon jonesMetropolitan Adelaide, SA
  • 2 reviews

BEWARE if using a gift voucher

published

Provide you with a gift voucher and then months down the track send you a letter of demand for payment. Keep all of your records if you use a voucher through this company.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Lounge Lovers
Lounge L.Lounge Lovers
Andie C.
Andie C.Greater Melbourne (Inner), VIC

Shockingly poor customer service

published
Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Andie,
I am sorry that this has been the experience that you have had with our customer service team and our warehouse. Are you able to provide me with your sales order number and I will investigate this further,
Regards,
Nathan

Page 1 of 5
See all Lounge Lovers reviews

Questions & Answers

jim
jimasked
Online store

Hi just wondering about the linden leather 3 seater lounge, if anyone has purchased it and how what there thoughts are on this lounge

1 answer
Regional Manager
Regional Manager

That is what the Review section is for.

Kaz
Kazasked
Online store

Im interested in purchasing the single HappySofa lounge but was wondering if they are comfortable to sit on for reading.
What is the quality like? Why can't country people get free delivery?
Thnkyou
Karin

1 answer
Regional Manager
Regional Manager

Read the reviews. Cost would be an obvious reason

Sydmat
Sydmat asked
Online store

Why don’t you respond to customer queries and complaints?

No answers
See all Lounge Lovers Online store questions

Get an answer from our members and Lounge Lovers representatives

Lounge Lovers Online store

Details

Compare all 9 Lounge Lovers
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedDining, Outdoor and Sofas
Compare all 9 Lounge Lovers
Visit official website

Other Furniture Shops

See all Furniture Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.