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Lounge Lovers Online store

Lounge Lovers Online store

4.7 from 2,929 reviews · View Statistics
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Reviews

  • Product Quality
    3.5 (6)
  • Return Claim MadeYes (1) · No (5)
  • Warranty Claim MadeYes · No (6)
  • Product Appearance As advertised (3) · Not as advertised (0)
  • Shipping
    3.0 (3)
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Nicole
NicoleMid North Coast, NSW

Looks great in photos but not comfortable

published

I bought a couch after reading so many positive reviews but have learned my lesson not to make such a major purchase without seeing in person. After a couple of years of use, we’re disappointed with our purchase. The fabric pills and looks unsightly and the cushioning in the seats doesn’t stay full, fluffy and comfortable, requiring constant re-fluffing. The lounge is also VERY low to the ground (even after we purchased taller legs) - not great for older people.

Product Quality
3/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

A review from six months on. Meh.

published
Product Quality
2/5
Shipping
4/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

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0.0
(1,234)

Came broken

published

My two side tables come broken but they did replace them, after a lot of arguments and back and forth

Product Quality
5/5
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Kate
KateSydney
  • 4 reviews

Nice products however unreliable delivery

published

I was happy with the website online ordering system and the first part of my order arrived promptly and with great order updates about the status of delivery and I was very happy with the product quality. However, another part of my order was handed over to a third party delivery service which proved very difficult as the incorrect date of delivery was provided so I could not organise to be home for the courier when they delivered on a completely different date. After cancelling this order it then took me following up multiple times to get my refund processed.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Kate
Kate
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Satisfied customer
Satisfied customerSydney Surrounds, NSW

Kitchen stools

published

After much searching we eventually found the stools we love at loungelovers. The sales team were most efficient at answering our queries and helpful with our order. On receipt of the stools the quality and standard was much to be desired. On contacting customer service and expressing our concerns they were very understanding and obliging and no hesitation in exchanging the faulty stools

Product Quality
3/5
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hello there! We appreciate you taking the time to share on your overall Lounge Lovers experience. Thank you for leaving your lovely feedback and we look forward to passing on your kind words.

Cheers!

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The reviewer stated that an incentive was offered for this review

Rose W
Rose WSydney, NSW

Delivered damaged sofa, initial customer service was terrible but problem resolved in the end

published
Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all Lounge Lovers reviews

Questions & Answers

jim
jimasked
Online store

Hi just wondering about the linden leather 3 seater lounge, if anyone has purchased it and how what there thoughts are on this lounge

1 answer
Regional Manager
Regional Manager

That is what the Review section is for.

Kaz
Kazasked
Online store

Im interested in purchasing the single HappySofa lounge but was wondering if they are comfortable to sit on for reading.
What is the quality like? Why can't country people get free delivery?
Thnkyou
Karin

1 answer
Regional Manager
Regional Manager

Read the reviews. Cost would be an obvious reason

Sydmat
Sydmat asked
Online store

Why don’t you respond to customer queries and complaints?

No answers
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Lounge Lovers Online store

Details

Compare all 9 Lounge Lovers
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedDining, Outdoor and Sofas
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