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Lounge Lovers Online store

Lounge Lovers Online store

4.7 from 2,929 reviews · View Statistics
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Laura
LauraGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 1 like

Great product range, fantastic service

published

Lounge Lovers have a great range of stylish products on their website. I found the perfect coffee table for our beach house at a much more affordable price than I’d seen for similar styles elsewhere. The customer service regarding delivery updates was outstanding - never experienced anything like it! The only reason I didn’t give 5 stars was because the products I was interested in were not available to ship right away (however it was clearly noted on their website what date they would be available from).

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thanks so much for giving us your take on how we are doing! Hope to see you soon!

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The reviewer stated that an incentive was offered for this review

Hannah
HannahGreater Melbourne (Inner), VIC

Bronte marble dining table

published
Product Quality
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Lounge Lovers
Lounge L.Lounge Lovers

Hi Hannah, we are so lucky to have an understanding and kind customer like you. Thank you for the positive rating! Please let us know what we can do for you in the future :)

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The reviewer stated that an incentive was offered for this review

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0.0
(1,234)

Love the design of our mila bar stools

published

Really comfy stools that look so nice with our island. They are very stylish and love the curved seat, very comfortable

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for taking the time to leave us a rating!

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The reviewer stated that an incentive was offered for this review

Ankan Sircar
Ankan SircarSydney, NSW

An excellent product

published

A great product with great Color - shipment was so accurate & loved the fact that support was awesome on delivering earlier than expected.

Product Quality
4/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you for the great review! We can’t wait to have you back xx

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The reviewer stated that an incentive was offered for this review

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Nikola P.
Nikola P.Greater Melbourne (Outer), VIC

Lovely products!

published

Although I had to wait a bit for the delivery due to a lockdown I am very happy with the quality of the products!

Product Quality
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for taking the time to leave us a rating!

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The reviewer stated that an incentive was offered for this review

jerry_z
jerry_zAU
  • 8 reviews
  • 5 likes

Good product and service

published
Product Quality
4/5
Shipping
4/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thanks so much for giving us your take on how we are doing! We are so delighted that you rate our service as 5 Star! We Look forward to seeing you again soon!

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The reviewer stated that an incentive was offered for this review

EmilyAnneFTM
EmilyAnneFTMCentral Highlands and Goldfields, VIC

Canceled Order but great customer service.

published

Ordered a few things from lounge lovers, process to purchase over the phone was great and the gentleman was very helpful! Unfortunately after 2 months of waiting (which I was told about from the start) I had received a call saying my shipments had been delayed overseas and there would be a further 2 month wait on my items, which is understandable due to covid! However I wasn’t able to wait so I had to cancel my order which the customer service team were happy to do so, I received a full refund within in days (I thought like any typical company this would take weeks & multiple follow ups) but this wasn’t the case with Lounge Lovers! Will absolutely be purchasing from them again in the future. Only 4 stars because of the delayed stock.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for your kind words, Emily. We really appreciate you taking the time out to share your experience with us. We also thank you for being understanding of our circumstances. See you soon! :)

Jackie E.
Jackie E.Sydney, NSW

Great product and service. Set up the sofa bed myself.

published

Sofa bed ready for guests in 10 minutes. Looks stylish and modern. Tracking the delivery worked well to get organised before they arrived.

Product Quality
4/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Jackie, thank you for appreciating our delivery tracker. Our goal is to give our customers a 5-star delivery experience. Hope you love your purchase :) See you soon!

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The reviewer stated that an incentive was offered for this review

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Coco Vasquez
Coco VasquezSydney, NSW
  • 2 reviews
  • 1 like

2 seater sofa bed

published

Very happy with our sofa bed, looks amazing. Very good quality. Delivery unfortunately was about 10 weeks and was stressful as we had just moved house however it was out of their control due to boarder closures.

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Product Quality
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

We are so lucky to have an understanding and kind customer like you. Thank you for the positive rating! :)

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The reviewer stated that an incentive was offered for this review

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RoCL
RoCL
  • 2 reviews
  • 2 likes

Coffee table - Hamilton

published

Coffee table was delayed for delivery twice but this had to do with stock coming from overseas and COVID impacts. I received email updates and a phone call about the delay. Also, I received a phone to confirm the coffee table was coming the next day. I was able to track my delivery online and there was a live update on the whereabouts of the driver. Coffee table arrived with no issues. Overall customer service and delivery was great!

Product Quality
5/5
Shipping
4/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for taking the time to leave an excellent rating! Please let us know what we can do for you in the future xx

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The reviewer stated that an incentive was offered for this review

Great service and communication!

published

Lounge lovers were very accessible and it was very easy for me to return my purchase.Delivery persons were on time and very polite .LL were exemplary in their communication about Covid safety which I really appreciated. Will recommend this company.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for your positive rating for your recent purchase! Have a great day! :)

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0.0
(1,234)
Happy Lounge Lover
Happy Lounge LoverMetropolitan Adelaide, SA

Love my new couch and the communications received from LL

published

Love my new leather lounge! Despite the 3 month delay in receiving my order, the communication received throughout from LL was efficient, simple and clear.

Our delivery drivers were so helpful and got our product to us safely.

The regular automated texts really help keep track of where things are at too.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi, we are so lucky to have an understanding and kind customer like you. Thank you for the positive rating! :)

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The reviewer stated that an incentive was offered for this review

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Tony
TonySydney, NSW

Great friendly efficient service

published

Really appreciated the friendly efficient service. At all times we were communicated with and seeing the live map of the delivery truck coming to us was really cool. Thanks!

Product Quality
4/5
Shipping
4/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thanks so much for giving us your take on how we are doing! Hope to see you soon!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Paula T.
Paula T.
  • 3 reviews
  • 4 likes

100% happy with customer service

published

10 new chairs quickly delivered , quality is reasonable for price , they look lovely , one broken in delivery but replacement has been arranged already , happy customer

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Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Paula, thank you so much for appreciating how we quickly resolved the issue with your dining chair. Looking forward to having business with you again! :)

great customer service

published

Customer service was great. Mostly prompt with all stages from purchase to delivery and very informative about delivery. Assemble guys were quick, quiet and efficient!

Product Quality
4/5
Shipping
4/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for taking the time to leave us a rating!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Questions & Answers

jim
jimasked
Online store

Hi just wondering about the linden leather 3 seater lounge, if anyone has purchased it and how what there thoughts are on this lounge

1 answer
Regional Manager
Regional Manager

That is what the Review section is for.

Kaz
Kazasked
Online store

Im interested in purchasing the single HappySofa lounge but was wondering if they are comfortable to sit on for reading.
What is the quality like? Why can't country people get free delivery?
Thnkyou
Karin

1 answer
Regional Manager
Regional Manager

Read the reviews. Cost would be an obvious reason

Sydmat
Sydmat asked
Online store

Why don’t you respond to customer queries and complaints?

No answers
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Get an answer from our members and Lounge Lovers representatives

Lounge Lovers Online store

Details

Compare all 9 Lounge Lovers
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedDining, Outdoor and Sofas
Compare all 9 Lounge Lovers
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