From the 28th of July, 2020 Lounge Lovers is offering a $50 voucher to customers encouraging either a positive or negative review based on their build experience. It is possible that some reviews were written by customers who received this reward.
Reviewer Photos & Videos
Great product range, fantastic service
Lounge Lovers have a great range of stylish products on their website. I found the perfect coffee table for our beach house at a much more affordable price than I’d seen for similar styles elsewhere. The customer service regarding delivery updates was outstanding - never experienced anything like it! The only reason I didn’t give 5 stars was because the products I was interested in were not available to ship right away (however it was clearly noted on their website what date they would be available from).
Bronte marble dining table
I ordered the Bronte marble dining table and ark chairs. They’re such beautiful, well-made pieces and I’m so glad I persisted with my order because it was definitely an experience. Unfortunately, my marble table top arrived damaged (after a long wait) - organising a replacement was an easy process, however, I was also delivered the wrong legs. To my surprise, what was harder was organising the replacement legs as they weren’t in stock. The team found me replacement legs, but it took many phone calls and emails for it to happen. There was such a...long delay on my items due to covid, so if you’re to order, ask them to give you the best and most honest timeline for delivery and understand you’ll likely be waiting a while. I haven’t ordered Lounge Lovers items that were in stock/outside of covid times, so I’m not sure what ‘normal’ looks like. I found it to be worth the wait because I love the furniture and had my heart set on it, but I do wish it was a more seamless process.
Love the design of our mila bar stools
Really comfy stools that look so nice with our island. They are very stylish and love the curved seat, very comfortable
An excellent product
A great product with great Color - shipment was so accurate & loved the fact that support was awesome on delivering earlier than expected.
Although I had to wait a bit for the delivery due to a lockdown I am very happy with the quality of the products!
Good product and service
- Responsive customer support
- Prompt and friendly delivery team
- Good quality product
- Additional assembly fee ($30). While worth it, is somewhat hidden until you make a purchase
Purchased the marble Clover Dinning table in June 2021. We visited the show room before making the purchase online.
Canceled Order but great customer service.
Ordered a few things from lounge lovers, process to purchase over the phone was great and the gentleman was very helpful! Unfortunately after 2 months of waiting (which I was told about from the start) I had received a call saying my shipments had been delayed overseas and there would be a further 2 month wait on my items, which is understandable due to covid! However I wasn’t able to wait so I had to cancel my order which the customer service team were happy to do so, I received a full refund within in days (I thought like any typical company this would take weeks & multiple follow ups) but this wasn’t the case with Lounge Lovers! Will absolutely be purchasing from them again in the future. Only 4 stars because of the delayed stock.
Great product and service. Set up the sofa bed myself.
Sofa bed ready for guests in 10 minutes. Looks stylish and modern. Tracking the delivery worked well to get organised before they arrived.
2 seater sofa bed
Very happy with our sofa bed, looks amazing. Very good quality. Delivery unfortunately was about 10 weeks and was stressful as we had just moved house however it was out of their control due to boarder closures.
Coffee table - Hamilton
Coffee table was delayed for delivery twice but this had to do with stock coming from overseas and COVID impacts. I received email updates and a phone call about the delay. Also, I received a phone to confirm the coffee table was coming the next day. I was able to track my delivery online and there was a live update on the whereabouts of the driver. Coffee table arrived with no issues. Overall customer service and delivery was great!
Great service and communication!
Lounge lovers were very accessible and it was very easy for me to return my purchase.Delivery persons were on time and very polite .LL were exemplary in their communication about Covid safety which I really appreciated. Will recommend this company.
Love my new couch and the communications received from LL
Love my new leather lounge! Despite the 3 month delay in receiving my order, the communication received throughout from LL was efficient, simple and clear.
Our delivery drivers were so helpful and got our product to us safely.
The regular automated texts really help keep track of where things are at too.
Great friendly efficient service
Really appreciated the friendly efficient service. At all times we were communicated with and seeing the live map of the delivery truck coming to us was really cool. Thanks!
100% happy with customer service
10 new chairs quickly delivered , quality is reasonable for price , they look lovely , one broken in delivery but replacement has been arranged already , happy customer
great customer service
Customer service was great. Mostly prompt with all stages from purchase to delivery and very informative about delivery. Assemble guys were quick, quiet and efficient!
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Dining, Outdoor and Sofas|
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