??!
1 photo
Lounge Lovers Online store

Lounge Lovers Online store

4.7 from 840 reviews · View Statistics

Reviews

3.3

16 reviews
5
(9)
4
(0)
3
(0)
2
(1)
1
(6)
Previous
Next

Reviewer Photos & Videos

  • More
Claire

ClaireGreater Melbourne (Metropolitan), VIC

Very happy customer!

published

Incredible customer service, with flexible delivery options and well priced products.
I found the website really easy to navigate, and appreciated the stock availability.
I’ve had a great experience making my purchase with Lounge Lovers.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Sofa bed is great!

published

Store was super easy to navigate and I recovered a lot of updates about the delivery and shipment. The delivery was smooth and the men very kind and helpful! The Kobe sofas bed looks fantastic and does the job. A little firm in the base, but I added a mattress topper which is perfect for slightly Longer stays

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Long Lead, Unreliable delivery, Bad instructions

published

Website said next day delivery to metro but I had to wait 4 weeks for my armchair to arrive. The second delivery of a sofa took 2 weeks and I got a call several days to tell me that the date I had chosen wasn't available. I had to change my work schedule for this and completely lost confidence in the brand. Assembly instructions and construction marks on product look dodgy and unprofessional, though I didn't take any point off for these as I didn't expect more for the price.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Furniture Shops

Find out how Lounge Lovers Online store compares to other Furniture Shops

Know better, choose better.

Compare all
Des

DesGreater Melbourne (Inner), VIC

  • 2 reviews

Modern sofa bed at a great price

published

Happy with the quick delivery and great price.
Online store was easy to navigate. Phone serve was also friendly and helpful with stock levels. Surprised how modern and good value this sofa bed was.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Helena Klapas

Helena KlapasGreater Melbourne (Metropolitan), VIC

Round Coffee tables are the best !

published

I am so happy with my purchase, it’s not just a coffee table but a statement piece ! I have never before had a round coffee table and am loving it so much !

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

User

UserGreater Melbourne (Inner), VIC

  • 4 reviews

Item completely different. Bad communication. Originally given the wrong item.

published

I ordered the Stockholm console table from Lounge lovers. Picked it up from the warehouse, given an entirely different console table. Went back and picked up the correct one - which is completely different to the stock photo. Poorly made, big and bulky compared to the stock photo, measurements were incorrect and different to the original item I’d purchased. So hard to get onto customer service who kept diverting me to other areas, before telling me to email and would be in touch within 24hrs. Would not recommend buying from here.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Linda

LindaSydney, NSW

  • 2 reviews
  • 1 like

Comfy but poor quality

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers
I hate incompetence!

I hate incompetence!Sanctuary Lakes

  • 14 reviews
  • 52 likes

Only purchase this sofa bed if you enjoy sitting on a hard rock!

published

Wow, what a huge disappointment it has been purchasing the Jetson 3 Seat Sofa Bed, looked so good in the photos, but after 2 hours of putting the sofa together, my wife and I were so excited to use the sofa only for the joy to turn into tears at how rock hard it was. It's literally a very painful experience to sit on this thing, don't even ask me what it would be like to sleep on. Shame on Lounge Lovers selling me this clearly defective product and asking me to throw away my hard earned money especially in this terrible financial climate we are living in. Even made a complaint to admin staff which to my amazement went completely ignored! Will never go anywhere near this business again!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Marine dining table

Marine dining tableGreater Melbourne (Metropolitan), VIC

Great product and delivery

published

Great delivery service and product come with zero damage. Was ordered online and lounge lovers where clear with delivery time and date. Date was not changed once set. We live in an apartment and was take right to the door step

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Furniture Shops

Find out how Lounge Lovers Online store compares to other Furniture Shops

Know better, choose better.

Compare all
Joshua F.

Joshua F.Sydney, NSW

  • 7 reviews
  • 1 like

Great furniture great service!

published

Lounge lovers went above and beyond. I bought a hamptons lounge, Gatsby dining table and velvet chairs. All have received big compliments. Their furniture is exquisite and their service is very professional. I will recommend to my friends.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Christine

ChristineSydney, NSW

Faulty and delayed

published

2 out of the 6 chairs they delivered were faulty. The rest of the delivery is 6 weeks delayed. No communication from them. When I call no one understands what is going on. Shocking customer service.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Jess

JessSydney, NSW

Great quality products and exceptional service

published

From the second I purchased my item online to the item being delivered to my door the service level was second to none!
So very impressed, can’t wait to shop again!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Fantastic lounge choice!!!!

published

This couch is the comfiest lounge set I have ever sat on! I have made such a good choice to shop with lounge lovers. The service from the time I ordered to delivery was exceptional. I will definitely be shopping with longe lovers again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

VLL

VLLGreater Melbourne (Inner), VIC

Hidden fees for deliveries and poor communication

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Very sorry for your experience. Thank you for sharing the valuable feedback. This is not the usual Lounge Lovers experience, we are continually working on improving the service.
Regards,
Lounge Lovers

Missy

MissySydney, NSW

  • 2 reviews

Lounge lovers modular sofa - flimsy construction, cheap fabric, poor customer service.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Very sorry for your experience. Thank you for sharing the valuable feedback. This is not the usual Lounge Lovers experience, we are continually working on improving the service.
Regards,
Lounge Lovers

Furniture Shops

Find out how Lounge Lovers Online store compares to other Furniture Shops

Know better, choose better.

Compare all
Jess

JessSydney, NSW

  • 2 reviews

Great quality furniture and top service

published

I ordered a dining table and it was delivered on the weekend. Throughout the process it was easy to order and great, clear communication on delivery status and friendly service delivered to my home door. The table was also easy to assembled with clear instructions and no faults on the product.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Hi, Jess. Thanks so much for taking the time to post a review for us. It is great to hear you had such a positive experience. Best wishes, Xavier.

See all Lounge Lovers reviews

Questions & Answers

Sorry, there are no questions about Lounge Lovers Online store but you can read 15 questions about Lounge Lovers.

Get an answer from our members and Lounge Lovers representatives

Details

Compare all 9 Lounge Lovers
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedDining, Outdoor and Sofas
Compare all 9 Lounge Lovers

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.