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Lounge Lovers Online store

Lounge Lovers Online store

4.7 from 836 reviews · View Statistics

Reviews

1.0

8 reviews
5
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4
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Beware you may not receive your order.

published

We purchased the Otis dining table in June 2020. Not once before purchasing were we advised there would be a delay. We have since been advised that the table will not be available until the end of January 2021! The order has been delayed 3 times already so who knows if it will ever arrive.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Claudia

ClaudiaSydney, NSW

Poor quality tv unit, rude customer service despite 10/10 for delivery

published

Otis TV unit looks very cheap quality in real life. Would not recommend. Extremely rude staff in customer service team. Not hassle free returns as stated. It has to be unopened in the box which seems absurd as you need to open and assemble it to see how it looks. A real shame considering the fast delivery and great communication up until that point

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised

The reviewer stated that an incentive was offered for this review

Andrea

AndreaSydney, NSW

Worse product and experience

published

You should re-consider purchasing from Lounge Lovers. The quality of their products are very poor and their warranty services are worse. I would not recommend them to anyone. You're better off buying from Kmart.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
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Liz

LizSydney, NSW

Beware!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised

Faulty product

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
2 comments
Kelsey Drew
Kelsey Drew

I’ve also just received my replacement cover and it looks exactly the same as the faulty one I received, the stitching in white and linen is yellow tinge. So disappointing.

Kelsey Drew
Kelsey Drew

I purchased lounge in January and it’s now mid May and hasn’t been resolved. They are refusing to give refund on a faulty item.

Emma

EmmaAustralian Capital Territory

  • 3 reviews
  • 3 likes

Don’t buy anything here until you read this

published

I purchased six dining chairs about 2 months ago. They arrived and every one of them was mouldy and stained. I have not received a refund as they say they need to collect chairs first, but they are not arranging a pick up for damaged chairs. I have called them and emailed them several times about matter but they never respond. I would not recommend anyone going through this experience. Don’t buy a thing from these people!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Charlie

CharlieSouth East Queensland, QLD

Terrible. Would never buy from them again.

published

Just received a table that had a broken corner and a large scratch through the centre of the table. Tried to call lounge lovers and they did not want to know about it and just kept transferring me between people.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
KM_

KM_Greater Melbourne (Inner), VIC

  • 6 reviews

Shocking!! Avoid at all costs

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
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Details

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CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedDining, Outdoor and Sofas
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