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Lounge Lovers Online store

Lounge Lovers Online store

4.7 from 3,213 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

1.0
10 reviews
5
(0)
4
(0)
3
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2
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1
(10)
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Reviewer Photos & Videos

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jenna
jennaSouth East Queensland, QLD

Horrible - Would Not Recommend

published

We ordered and received a custom lounge from Lounge Lovers and all of the cushions are too short and there are gaps everywhere.
The customer service and response from the company has been so horrible and unprofessional.
All we requested was for the product to be repaired and they refused to assist. This was a significant investment for our family and I would hate for anybody else to have the same experience.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Warranty Claim MadeYes
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
jenna
jenna

SO0111350

Lounge Lovers
Lounge L.Lounge Lovers
David
DavidGreater Melbourne (Outer), VIC

WARNING ! WARNING ! WARNING !

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
David
David
Lounge Lovers
Lounge L.Lounge Lovers

Hi David,
I will follow this up with our Customer Service and Social Media teams and will be in contact to get this resolved as soon as possible.
Regards,
Nathan

Other Furniture Shops

 
 

0.0
(1,234)

Atrocious products and inconvenient service

published

Have been completely mucked around by lounge lover, took multiple delays for my bar stools to finally arrive and then one fell apart within a month of use. Took many more months to get its replacement (they insisted on taking the old one which id paid to repair with zero compensation) and delivered the wrong coloured stool. Communication has been awful, product terrible quality and the company has wasteful practices!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Extremely poor quality product… AVOID

published

Purchase me the Draper sofa 10 months ago, blue velvet. This is now versus advertised with limited use. Imagine what it will be like in another 12 months! Lounge Lovers also take no responsibility here and have said that this is “normal wear and tear.” WOW

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Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
Ryan
Ryan

Hi Nathan, Michael Russ your Customer Service Manager has already dismissed my concerns as “wear and tear” and is not interested in resolving the matter. How else are you able to assist? Thanks and regards Justin Ryan

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Username withheld
Username withheld
  • 9 reviews
  • 10 likes

Waiting 9 months for a replacement cover for couch that came damaged. 12 months since purchase

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Warranty Claim MadeYes
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi,
I am sorry that this is the experience that you have had with your sofa and our customer service team. Are you able to provide me with your sales order number and I will investigate this further.
Regards,
Nathan

Sally M
Sally MSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

SO SO BAD. Almost every element of $15K order delayed, incorrect or cancelled.

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Sally,
We are so sorry to hear about your experience. If you do need anything resolved still please reply with your Sales Order details and we will investigate further.
Regards,
Nathan

Andrea
AndreaSydney, NSW

Worse product and experience

published

You should re-consider purchasing from Lounge Lovers. The quality of their products are very poor and their warranty services are worse. I would not recommend them to anyone. You're better off buying from Kmart.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Related Articles

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Charlie
CharlieSouth East Queensland, QLD

Terrible. Would never buy from them again.

published

Just received a table that had a broken corner and a large scratch through the centre of the table. Tried to call lounge lovers and they did not want to know about it and just kept transferring me between people.

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised

Other Furniture Shops

 
 

0.0
(1,234)

I wish i could give them less than 1 Star. Horrible quality product, even worse Customer Service

published
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Warranty Claim MadeYes
Product Appearance Not as advertised
Furniture Shops

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KM_
KM_Greater Melbourne (Inner), VIC
  • 6 reviews

Shocking!! Avoid at all costs

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
See all Lounge Lovers reviews

Questions & Answers

jim
jimasked
Online store

Hi just wondering about the linden leather 3 seater lounge, if anyone has purchased it and how what there thoughts are on this lounge

1 answer
PReviewer
PReviewer

That is what the Review section is for.

Kaz
Kazasked
Online store

Im interested in purchasing the single HappySofa lounge but was wondering if they are comfortable to sit on for reading.
What is the quality like? Why can't country people get free delivery?
Thnkyou
Karin

1 answer
PReviewer
PReviewer

Read the reviews. Cost would be an obvious reason

Sydmat
Sydmat asked
Online store

Why don’t you respond to customer queries and complaints?

No answers
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Get an answer from our members and Lounge Lovers representatives

Lounge Lovers Online store

Details

Compare all 9 Lounge Lovers
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedDining, Outdoor and Sofas
Compare all 9 Lounge Lovers
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