From the 28th of July, 2020 Lounge Lovers is offering a $50 voucher to customers encouraging either a positive or negative review based on their build experience. It is possible that some reviews were written by customers who received this reward.
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WARNING ! WARNING ! WARNING !
WARNING TO ALL POTENTIAL AND CURRENT CUSTOMERS !
We purchased several products from Lounge Lovers earlier this year.
Included was a TV unit that was delivered damaged / cracked / split.
The damage was agreed by LL to be their responsibility.
A replacement was arranged but with a 3 month leadtime.
Obviously Not happy, but out patience and understanding was placed first.
At 3 months The replacement was also damaged according to them (as we never saw it) and was never delivered.
A second replacement was scheduled for October.
Patience was now quite thin given we had paid in full for a product we had ordered some 6 months prior and had yet to receive it.
Basically We have not seen our replacement or heard from LL since. ...
Atrocious products and inconvenient service
Have been completely mucked around by lounge lover, took multiple delays for my bar stools to finally arrive and then one fell apart within a month of use. Took many more months to get its replacement (they insisted on taking the old one which id paid to repair with zero compensation) and delivered the wrong coloured stool. Communication has been awful, product terrible quality and the company has wasteful practices!
Extremely poor quality product… AVOID
Purchase me the Draper sofa 10 months ago, blue velvet. This is now versus advertised with limited use. Imagine what it will be like in another 12 months! Lounge Lovers also take no responsibility here and have said that this is “normal wear and tear.” WOW
- Online store
Purchase a lounge they delivered wrong lounge asked for a refund wont come and collect the lounge for 2 weeks won't give me a refund until they collect the lounge. Asked for them to deliver correct lounge they told me won't be in Sydney until 16th September. Very unhelpful it was there error and yet will not do anything to either get me the lounge I ordered or pick up the wrong lounge they delivered.
Defective products and appalling customer service
We had an item delivered to us which was defective (mass-produced; poorly made). When we phoned, the customer service assistant was dismissive and unable to identify escalation pathways for a manager to phone us. We were told to phone back another day. I have now spoken to 5 customer service assistants based overseas and 2 Brisbane based staff - none of which can answer my questions or rectify the situation without me being inconvenienced. We will never use this company again and will be sharing our poor experience.
I ordered stools back at the end of may. Picked them up at the warehouse in June. Warehouse workers roaming around aimlessly. They gave us ithe wrong sized stools. Checked the website. They were supposedly in stock. They staff said that they had to order them in. Website still says they were in stock. Wait 8 weeks. They try to deliver to the wrong address even though they were told about the correct address. You are dealing with a call centre in the Phillipines. Artificial intelligence messaging that doesn’t pick up issues. The manager said he would call me back and 3 days later - no call. The tracking number I have been given does not pick up any product in transit. So, still no stools and no idea when they will arrive.
- Online store
Don't shop here ordered in November, never delivered, rip off trying to get my $2500 back, they are a scam
Didn't drop price, charge delivery but say they don't and never delivered, trying to get my money back, will go to ombudsman today re scam if not contacted and given back my money
- Online store
New Dining Table Chairs
Delivery was efficient and fast, update me where the driver is. Their customer service is even faster. Table and chairs are fair priced for a very good quality.
The reviewer stated that an incentive was offered for this review
Zero stars - worst possible experience
I bought a bed online and after 2 weeks they delivered the bed with parts in 2 different colours. Then they said it would take another 2 weeks before they could exchange the part for the correct colour a month after my order. Then the day before the delivery was due they said it would be another month with no explanation so I cancelled the order, they said I would still have to wait a month for them to collect the incorrect order and process my refund. I emailed them a formal complaint letter after calling consumer affairs. 2 weeks later they c...ollected the incorrect order but didn't process my refund, when I finally spoke to someone they didn't even know the collection had been done and now 6 days later I am still waiting for them to give me my money back. Theft as far as I am concerned. So dishonest!! Zero stars, I have told everyone I know not to buy from them.
Appalling customer service
From the moment I hit confirm this has been an unpleasant saga. The customer service has sucked every step of the way.
The dispatch date was not visually clear on the website so I ordered thinking I would get 3 day delivery and then found out I'd have to wait almost 2 months. Fine, I wasn't thorough enough so I lumped it.
The day I purchased the website crashed and I didn't receive an order confirmation. I called, emailed and FB messaged and could get an answer for hours. My confirmation didn't come for over 24 hours.
About 2 weeks later I...was served an ad for a sale offering free shipping. The dispatch date advertised was almost 3 weeks earlier than my already confirmed date. Once again I emailed and FB messaged and didn't hear back for days. I was finally offered an earlier delivery date (but no refund on shipping). The bed finally arrived - the delivery guys are pretty much the only positive thing about this experience. Props to them.
Beware you may not receive your order.
We purchased the Otis dining table in June 2020. Not once before purchasing were we advised there would be a delay. We have since been advised that the table will not be available until the end of January 2021! The order has been delayed 3 times already so who knows if it will ever arrive.
Poor quality tv unit, rude customer service despite 10/10 for delivery
Otis TV unit looks very cheap quality in real life. Would not recommend. Extremely rude staff in customer service team. Not hassle free returns as stated. It has to be unopened in the box which seems absurd as you need to open and assemble it to see how it looks. A real shame considering the fast delivery and great communication up until that point
The reviewer stated that an incentive was offered for this review
Worse product and experience
You should re-consider purchasing from Lounge Lovers. The quality of their products are very poor and their warranty services are worse. I would not recommend them to anyone. You're better off buying from Kmart.
Purchased a lounge online from Lounge Lovers. The item was not available in any of their show rooms to view however looked good on the website. We received the lounge and upon opening the box knew straight away it was different from what we saw online. We immediately contacted their customer service who asked for pictures of the lounge which we did. They advised it would take 24 hours for them to investigate. After following up 3 times over the phone (having 2 days already passed) we finally receive an email advising that since we had opened ...the package we weren’t entitled to return the lounge for a refund. Please beware if you intend to buy anything from this retailer note that you will not be able to return it! We will be submitting a claim to ACCC to try and resolve this matter. Extremely upset by the treatment by the customer service staff and their unreasonable/non existent “returns policy”.
I've never felt a need to leave a negative review but I'd hate for someone else to have the same experience as me. It's been so stressful it started when I paid $969 shipping for fast shipping and then my lounge sat in their couriers warehouse for nearly 3 weeks until they were ready to send and after numerous emails and calls I finally got them to ship it on. Then after weeks my bronte 4 seater sofa linen cover arrived a yellow tinge and I was told by an employee I would get a full refund including shipping so I purchased a new lounge only to ...be I couldn't have one a few hours later and was told I would only be entitled to the lounge refund so I would lose $969 shipping for a faulty product and they would send a new cover. I have purchased 2 lounges due to misleading information. I would of loved them to honour what I was originally told on a recorded phone call and refund the lounge and shipping. I can only hope that they decide to refund. In photo you can see difference between lounge that is white and the linen cover which has a yellow tinge. I have received my new cover which is exactly same colour. So I’m left no option as there compromise is me losing $969 in shipping for their faulty product. It is now going to Queensland Fair Trading. It’s mid May and still yet to be resolved. I spoke to owner and he does not care about my situation is only worried about his profit margin. Really disappointing as I actually thought he may do the right thing but the phone call I received was not a genuine call, he had no intention of doing the right thing. The bronte sofas aren’t white so if anyone is expecting them to be you’ll be so disappointed like myself.
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Dining, Outdoor and Sofas|
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