1 photo
Lounge Lovers Online store

Lounge Lovers Online store

4.7 from 3,144 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Lounge Lovers

Reviews

1.2
18 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(17)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
David
DavidGreater Melbourne (Outer), VIC

WARNING ! WARNING ! WARNING !

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
David
David
Lounge Lovers
Lounge L.Lounge Lovers

Hi David,
I will follow this up with our Customer Service and Social Media teams and will be in contact to get this resolved as soon as possible.
Regards,
Nathan

Atrocious products and inconvenient service

published

Have been completely mucked around by lounge lover, took multiple delays for my bar stools to finally arrive and then one fell apart within a month of use. Took many more months to get its replacement (they insisted on taking the old one which id paid to repair with zero compensation) and delivered the wrong coloured stool. Communication has been awful, product terrible quality and the company has wasteful practices!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Other Furniture Shops

 
 

0.0
(1,234)

Extremely poor quality product… AVOID

published

Purchase me the Draper sofa 10 months ago, blue velvet. This is now versus advertised with limited use. Imagine what it will be like in another 12 months! Lounge Lovers also take no responsibility here and have said that this is “normal wear and tear.” WOW

  • Thumbnail
  • Thumbnail
  • Thumbnail
Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
Ryan
Ryan

Hi Nathan, Michael Russ your Customer Service Manager has already dismissed my concerns as “wear and tear” and is not interested in resolving the matter. How else are you able to assist? Thanks and regards Justin Ryan

Stacey
StaceySydney, NSW

Stay away

published

Purchase a lounge they delivered wrong lounge asked for a refund wont come and collect the lounge for 2 weeks won't give me a refund until they collect the lounge. Asked for them to deliver correct lounge they told me won't be in Sydney until 16th September. Very unhelpful it was there error and yet will not do anything to either get me the lounge I ordered or pick up the wrong lounge they delivered.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
Furniture Shops

Find out how Lounge Lovers Online store compares to other Furniture Shops

Know better, choose better.

Compare all

Defective products and appalling customer service

published

We had an item delivered to us which was defective (mass-produced; poorly made). When we phoned, the customer service assistant was dismissive and unable to identify escalation pathways for a manager to phone us. We were told to phone back another day. I have now spoken to 5 customer service assistants based overseas and 2 Brisbane based staff - none of which can answer my questions or rectify the situation without me being inconvenienced. We will never use this company again and will be sharing our poor experience.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Erin,
I am sorry that this has been the experience that you have had with our customer service team. Are you able to provide me with your sales order number and I will investigate this further.
Regards,
Nathan

Janine
Janine Illawarra, NSW

Absolutely terrible

published

I ordered stools back at the end of may. Picked them up at the warehouse in June. Warehouse workers roaming around aimlessly. They gave us ithe wrong sized stools. Checked the website. They were supposedly in stock. They staff said that they had to order them in. Website still says they were in stock. Wait 8 weeks. They try to deliver to the wrong address even though they were told about the correct address. You are dealing with a call centre in the Phillipines. Artificial intelligence messaging that doesn’t pick up issues. The manager said he would call me back and 3 days later - no call. The tracking number I have been given does not pick up any product in transit. So, still no stools and no idea when they will arrive.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
Janine
Janine
Lounge Lovers
Lounge L.Lounge Lovers

Hi Janine,
I have contacted you via email to discuss this further.
Regards,
Nathan

Jemma Owen
Jemma OwenFar North Queensland, QLD

Don't shop here ordered in November, never delivered, rip off trying to get my $2500 back, they are a scam

published

Didn't drop price, charge delivery but say they don't and never delivered, trying to get my money back, will go to ombudsman today re scam if not contacted and given back my money

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Jemma,
I am sorry that this has been your experience with us. Are you able to provide me with your order information and I will investigate this for you.
Regards,
Nathan

Related Articles

Previous
Should I buy expensive or cheap outdoor furniture?

Outdoor furniture can seem like it costs the earth - we'll explain why. Above all, garden furniture needs to be durable. It should also be suitable for your climate, and practical for your needs.

Avleen M.
Avleen M.2 Nov 2021
should-i-buy-expensive-or-cheap-outdoor-furniture
Next

New Dining Table Chairs

published

Delivery was efficient and fast, update me where the driver is. Their customer service is even faster. Table and chairs are fair priced for a very good quality.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Other Furniture Shops

 
 

0.0
(1,234)
AG Adelaide
AG AdelaideMetropolitan Adelaide, SA

Zero stars - worst possible experience

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Furniture Shops

Find out how Lounge Lovers Online store compares to other Furniture Shops

Know better, choose better.

Compare all
Jess
Jess
  • 2 reviews

Appalling customer service

published
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised

Beware you may not receive your order.

published

We purchased the Otis dining table in June 2020. Not once before purchasing were we advised there would be a delay. We have since been advised that the table will not be available until the end of January 2021! The order has been delayed 3 times already so who knows if it will ever arrive.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised

Other Furniture Shops

 
 

0.0
(1,234)
Claudia
ClaudiaSydney, NSW

Poor quality tv unit, rude customer service despite 10/10 for delivery

published

Otis TV unit looks very cheap quality in real life. Would not recommend. Extremely rude staff in customer service team. Not hassle free returns as stated. It has to be unopened in the box which seems absurd as you need to open and assemble it to see how it looks. A real shame considering the fast delivery and great communication up until that point

Product Quality
1/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Furniture Shops

Find out how Lounge Lovers Online store compares to other Furniture Shops

Know better, choose better.

Compare all
Andrea
AndreaSydney, NSW

Worse product and experience

published

You should re-consider purchasing from Lounge Lovers. The quality of their products are very poor and their warranty services are worse. I would not recommend them to anyone. You're better off buying from Kmart.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers
Liz
LizSydney, NSW

Beware!

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised

Faulty product

published
  • Thumbnail
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Kelsey Drew
Kelsey Drew

I’ve also just received my replacement cover and it looks exactly the same as the faulty one I received, the stitching in white and linen is yellow tinge. So disappointing.

Kelsey Drew
Kelsey Drew

I purchased lounge in January and it’s now mid May and hasn’t been resolved. They are refusing to give refund on a faulty item.

See all Lounge Lovers reviews

Questions & Answers

jim
jimasked
Online store

Hi just wondering about the linden leather 3 seater lounge, if anyone has purchased it and how what there thoughts are on this lounge

1 answer
PReviewer
PReviewer

That is what the Review section is for.

Kaz
Kazasked
Online store

Im interested in purchasing the single HappySofa lounge but was wondering if they are comfortable to sit on for reading.
What is the quality like? Why can't country people get free delivery?
Thnkyou
Karin

1 answer
PReviewer
PReviewer

Read the reviews. Cost would be an obvious reason

Sydmat
Sydmat asked
Online store

Why don’t you respond to customer queries and complaints?

No answers
See all Lounge Lovers Online store questions

Get an answer from our members and Lounge Lovers representatives

Lounge Lovers Online store

Details

Compare all 9 Lounge Lovers
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedDining, Outdoor and Sofas
Compare all 9 Lounge Lovers
Visit official website

Other Furniture Shops

See all Furniture Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.