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Lounge Lovers Online store

Lounge Lovers Online store (page 2 of 4)

4.7 from 3,191 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
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TAHNEE
TAHNEESouth East Queensland, QLD

Great communication if tho my purchased was delayed they were sure to keep me informed. Great products

published

Online shopping was easy, Dining chairs were already assembled great work. Great products. Will definitely be buying again from loungelovers

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Product Quality
5/5
Shipping
4/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for this review. We really appreciate you being a customer! See you soon!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Carla
Carla
  • 2 reviews

Fast and reliable service!

published

Fast and reliable service! I was kept updated the whole time via text and received my item within a few days, fabulous during this peak covid period
Love my new chair!

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much, Carla for your 5-star review! We will share this with the Team to let them know to keep up the amazing work.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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(1,234)
Ena
Ena
  • 2 reviews

Good customer service and furniture quality

published

Delivery within timeframe and notification was given as promised by Lounge Lover.
Awesome furniture quality which I really love. I will definitely be purchasing again.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Sally
SallySouth East Queensland, QLD

Excellent customer service

published

Great first time experience for a first time purchaser. Easy to use site & great communication despite delivery changes due to COVID restrictions

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

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Damaged and incorrect items, 7 week wait and counting

published
Shipping
1/5
Incentivised Review No
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi,
I am sorry that this has been the experience you have had with us. Are you able to provide me with your order information and I will investigate this for you.
Regards,
Nathan

Love the delivery service and the product

published

Strongly recommend Loungelover, the delivery is super efficient, the products are my favourite, great quality, easy to assemble and trendy

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Shan Shan, we are so grateful for your 5-star review! Thanks for sharing your rating with us and the community!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Kellie G.
Kellie G.Greater Melbourne (Outer), VIC

Beautiful product

published

I purchased the Madrid single sofa bed and love it. The communication on when it would be ready was fantastic as was the delivery, with the guys just offering to bring it upstairs for my dab

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Kellie, we are so grateful for your 5-star review! Thanks for sharing your rating with us and the community!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Username withheld
Username withheld
  • 9 reviews
  • 10 likes

Waiting 9 months for a replacement cover for couch that came damaged. 12 months since purchase

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Warranty Claim MadeYes
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi,
I am sorry that this is the experience that you have had with your sofa and our customer service team. Are you able to provide me with your sales order number and I will investigate this further.
Regards,
Nathan

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(1,234)
Jemma Owen
Jemma OwenFar North Queensland, QLD

Don't shop here ordered in November, never delivered, rip off trying to get my $2500 back, they are a scam

published

Didn't drop price, charge delivery but say they don't and never delivered, trying to get my money back, will go to ombudsman today re scam if not contacted and given back my money

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Jemma,
I am sorry that this has been your experience with us. Are you able to provide me with your order information and I will investigate this for you.
Regards,
Nathan

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Holly mills
Holly millsSydney, NSW

Very happy

published

Great productive and great communication . Very happy with my purchase . No assemble required. Can’t wait to use my product Thankyou

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Holly,
So happy to know that you are happy with our service.
We hope to have business with you again soon!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

JD_acc
JD_accGreater Melbourne (Outer), VIC

AVOID

published

Worst customer service experience of our lives. Incorrect delivery, no responsibility taken by LL. $ spent on items which aren’t functional.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Warranty Claim MadeNo
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi,
I am sorry to hear about your bad experience.
We're normally known for our great delivery service, and I apologise that we missed the mark.

JD_acc
JD_acc

We still have not received responses to our emails, either, do you mind formally contacting us there as this issue remains unresolved?

Lounge Lovers
Lounge L.Lounge Lovers

Hi,
I have just checked up on your emails and I can see that the table has been returned and a refund has been issued.
Again, I would like to apologise for the bad experience you have had.

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0.0
(1,234)

Waited for for 6 months for a bench!

published
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Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Furniture Shops

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Sally M
Sally MSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

SO SO BAD. Almost every element of $15K order delayed, incorrect or cancelled.

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Lounge Lovers
Lounge L.Lounge Lovers

Hi Sally,
We are so sorry to hear about your experience. If you do need anything resolved still please reply with your Sales Order details and we will investigate further.
Regards,
Nathan

Savina
SavinaIllawarra, NSW

Love the lounge!

published

I'd been searching for this lounge for years and finally found it! Not only is the lounge amazing quality, but super comfy and i must mention the outstanding customer service i experienced.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Marcus C.
Marcus C.
  • 2 reviews
  • 2 likes

3 Month Delay on Online Order

published

Don't trust them on 'pre-sale' items, shop elsewhere.

We purchased a dresser, with an initial delivery date of early march. This was delayed to late March, and now early JUNE! a 3 month delay! The dresser was for our nursery so we can't wait that long.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Product Appearance Not as advertised
mieuxbelle
mieuxbelleSydney, NSW

Unprofessional service

published
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

New Dining Table Chairs

published

Delivery was efficient and fast, update me where the driver is. Their customer service is even faster. Table and chairs are fair priced for a very good quality.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Shan93
Shan93Central Queensland, QLD

Cheap product and cheap quality

published

I purchased the natural bentwood chairs which we collected from a warehouse and didn’t open until we arrived home (6hrs away) the chairs showed all join marks of the wood, the base was a plywood bottom and the colour was a honey yellow not a nice natural colour. They were very light weight which also felt cheap. Very disappointed. Look nice from a distance that’s about it. Customer service very hard to contact and no one to call. Slow reply’s. Nothing like the pictures

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Tania
TaniaGreater Melbourne (Metropolitan), VIC

Worst service ever!

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Greta
GretaRichmond-Tweed, NSW

Great customer service

published

Unfortunately due to Covid-19 my purchase of the Tara sideboard was delayed multiple times for four months. With every delay the lounge lovers team was very informative and apologetic about the delays, always keeping me up to date with delivery updates. Great customer service. Love the product, would buy again

Product Quality
5/5
Shipping
3/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

AG Adelaide
AG AdelaideMetropolitan Adelaide, SA

Zero stars - worst possible experience

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised

Great all around

published

The whole experience was great. Spotted the leather chairs online. Dropped into the the Castle Hill home hub. Checked the couches. Purchased online. Was made aware of the delivery constantly by sms. Delivery was exceptional, on time, the boys that delivered were polite, helpful and engaging. But most importantly the couches are great quality and look great in my whisky room

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

Worst customer service going around

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Product Appearance Not as advertised
tanish K.
tanish K.
  • 3 reviews
  • 1 like

Lack of communication, defiantly not buying from them again

published

Delivery is pushed back for a week without any notification. Lack of communication from warehouse staff and emailed them twice but no response received

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Product Appearance Not as advertised

Issue with couch and terrible customer service

published
Product Quality
1/5
Incentivised Review No
Product Appearance Not as advertised
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