From the 28th of July, 2020 Lounge Lovers is offering a $50 voucher to customers encouraging either a positive or negative review based on their build experience. It is possible that some reviews were written by customers who received this reward.
Reviewer Photos & Videos
5 star customer service
Love the product , delivery was so easy and communication was great, drivers were fantastic, as well as Jenny who organised them!
Purchasing from Lounge Lovers was the best experience I have ever had buying furniture! The process, customer service & product quality are all amazing!
Ark dining chairs
Amazing service! Jenny was very quick to respond and I loved the updates on arrival. The ark dining chairs are great quality and they look amazing.
As professional and courteous as you can get!
Our Dining table and chairs arrived on time by their very punctual and polite delivery team! Amazing communication from start to finish. And Our new furniture looks Beautiful! Couldn’t be happier!
Great customer service and delivery service
Original table was faulty, lounge lovers ordered another no questions asked. They delivered and installed our new table and took away the original with all the packaging. Friendly and efficient service, love the product. Great work!
- Online store
Incorrect items arrived and were quickly resolved. Within a week the correct items arrived and I am loving my new dining chairs.
Great Service and Chaise!
Delivery and service was excellent! Fast, quick and maintained quality of service. Online tracking of delivery with ETA as well as a call (as requested) Love the chaise lounge and it fit into the apartment nicely.
Great delivery service!
I purchased 4 dining chairs and could not have had a more seamless delivery experience. I was able to select a delivery slot that suited me, and was continuously updated on the delivery via text.
Great product & exceptional customer support
I had ordered 6 x Sadie dining chairs online and had chosen to collect from the warehouse. The service was exceptional and they went above and beyond to assist in the transaction.
I had an issue with one of the items that was slightly damaged, but they promptly arranged a replacement to be delivered, assembled and all the rubbish taken away.
It was such a simple process, great and clear communication and despite having to get replacement items, it was absolutely hassle free.
The service and customer service were amazing, highly recommended.
Got the product delivered nicely to my bedroom. The customer service was amazing, i would recommend your store to my friends.
Dinning table chairs
The communication was excellent, the product arrived on time and the delivery drivers were very pleasant and helpful thank you
Perfect Product Perfect Experience
Product is perfect, was originally going to collect the order but changed my mind after it was delayed and it was easy to change it to delivery
Online store was easy to navigate and the communication from purchase to delivery was amazing! So much better than other stores I've recently purchased from. Highly recommend!
The best customer service!
I have shopped a few times now with lounge lovers, their customer service & consistent communication until delivery is the best I've dealt with, & I do most of my shopping online. Always a satisfied customer.
Good customer service
I purchased the kuta timber stool online. It's just been delivered and I love it. It sturdy, organic and beautiful. Customer service and communication was good. Whilst there was quite a long lead time, communication was clear and the product arrived on the day promised. I was impressed!
Fantastic Customer Service!
I can not speak highly enough of the excellent customer service. Right from the time of ordering to the delivery
Amazing customer service and products
I have just experienced the best customer service ever! I bought two armchairs and on delivery unfortunately the base of one the armchairs had broken.
Within 20mins of my call to LoungeLovers, the amazing Jenny had booked a replacement armchair to be delivered to me. I have now received the replacement armchair and my living room is complete! I purchased the Chloe swivel and they are both so beautiful! Thank you so much, I will definitely shop with you again.
Great customer and delivery service!
I bought 2 Nova chairs online from lounge lover. Before buying, the team helped me with queries about different chairs, even gave me some styling tips for my room! Very prompt online text service. The delivery system is also great. They gave me multiple reminders and even a tracking link on the delivery date. The products arrived in good condition and packaging. This is my first purchase from lounge lovers, but I hope to buy again from them!
Great product, fabulous service
Loved this sofa when I saw it at Mums so I bought one and then Mum bought a second one!!! Had to delay delivery a few times and they were fabulous about it, very accomodating and when they were finally able to deliver i was kept up to date and delivery was on time.
Fantastic addition to my club lounge room!
Aman Bone Inlay Sideboard Is totally amazing! Fantastic customer support from Lounge Lovers! I will definitely shop with them again!
Easy to navigate store online. Quick and on going communication once purchased item. On time and easy delivery to my door. Did not need to put it together as it was in one piece and easy to set up. Comfortable and I recommend.
Size is perfect! Very comfortable (not too soft or hard). The delivery and assembly is fast and efficient! Hassle-free experience
Love the couch and amazing service
Chose the couch because I loved the design and the website had plenty of pictures and videos of the couch so I was confident with purchasing my couch online.
The business kept me updated with my purchase details and delivery timeframes.
The delivery guys assembled my couch and were super polite, friendly, efficient and stayed COVID safe.
I have no hesitation purchasing from your business again.
- Online store
It was a great experience. Easy to order, unstressed waiting period (they kept me posted for every action), punctual delivery.
Overexceed my expectations. Kept me in the loop with every stage of my delivery. I would definitely shop with loungelovers again
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