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Lounge Lovers Online store

Lounge Lovers Online store (page 3 of 10)

4.7 from 2,913 reviews · View Statistics
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Listing monitored by Lounge Lovers

Reviews

  • Product Quality
    4.8 (2,429)
  • Return Claim MadeYes (104) · No (2,385)
  • Warranty Claim MadeYes (42) · No (2,427)
  • Product Appearance As advertised (2,277) · Not as advertised (72)
  • Shipping
    4.8 (2,270)
  • Customer Service
    5.0 (1)
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Reviewer Photos & Videos

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Great service and products.

published

Easy to deal with. Hassle free service and able to accommodate split deliveries. Customer service is exceptional. Kept informed throughout.

Lounge Lovers
Lounge L.Lounge Lovers

We are more than happy that you are satisfied with our service. Hope you love your purchase :) See you soon!

One of the easiest online shopping experiences

published
Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. :)

Other Furniture Shops

 
 

0.0
(1,234)

Fantastic service. Great communication around delivery

published

Very happy with customer service received. Whilst delivery was delayed (and out of their control), the communication around timings was frequent and timely.

Lounge Lovers
Lounge L.Lounge Lovers

We can’t thank you enough for the kind words about our product and service. Your review means a lot to us and lets us know we’re on the right track!

So far, so great

published

Really easy to order, delivery was punctual and efficient. Excellent communication - definitely the easiest part of my move. I paid a little extra for the guys to assemble and then remove the rubbish - totally worth it. Would recommend.

Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much! Looking forward to serving you again :)

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Mez
MezMelbourne
  • 3 reviews
  • 6 likes

Incredible service and product

published

Exceptional delivery status communication
Gorgeous product
Just so happy with every step of the process from website to delivery and then product

Lounge Lovers
Lounge L.Lounge Lovers

We are so delighted that you rate our service as 5 Star! We Look forward to seeing you again soon!

claire v.
claire v.Sydney, NSW

Great range, reasonable price, wonderful comms

published

Purchased a lovely outdoor table. Delivered on the day they said it would come, had plenty of updates before hand, and delivery person was lovely - big smile. All in all, great shopping experience!

Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for taking the time to leave an excellent rating! Please let us know what we can do for you in the future xx

Chloe
ChloeSydney, NSW

Attentive and amazing communication!

published

Amazing communication, friendly and attentive. Kept me updated on delays due to the pandemic. Delivery was efficient, professional and friendly

Lounge Lovers
Lounge L.Lounge Lovers

We're happy to see that you had a 5-Star experience! Thanks for sharing!

Love our Hamilton dining table.

published

The online store was super easy to use. The table seems to be super sturdy. A bit darker in colour than the image but still lovely. Easy to assembly, literally 12 blots. Delivery was very prompt with numerous updates and live tracking. Only negative is there were multiple delays for the table which was annoying but totally understandable due to COVID shipping delays.

Lounge Lovers
Lounge L.Lounge Lovers

Thanks so much for giving us your take on how we are doing! Hope to see you soon!

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0.0
(1,234)

Love my chairs!!

published

Amazing customer service and delivery! Love my chairs, I will definitely get more stuff for my house, great quality too!

Lounge Lovers
Lounge L.Lounge Lovers

Thank you for the great review! We can’t wait to have you back xx

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Kristine
KristineSydney, NSW
  • 2 reviews
  • 2 likes

Lovely furniture

published

Such a great company the item went on sale the next day so they refunded me the discounted amount. Delivery was super efficient.

Lounge Lovers
Lounge L.Lounge Lovers

Thank you so much for your positive rating for your recent purchase!

Rochelle D.
Rochelle D.Sydney, NSW

Quality product!

published

Lounges were exactly what I was expecting from the photos. Great quality! Communication for delivery was thorough and timely despite COVID delay.

Lounge Lovers
Lounge L.Lounge Lovers

We are thrilled to receive such a great rating, thank you!

Other Furniture Shops

 
 

0.0
(1,234)
Nicole
Nicole
  • 2 reviews
  • 3 likes

Perfect service

published

Great communication from start to finish. Delivery drivers were great and respectful.
We love the table and chairs the quality is great.

Lounge Lovers
Lounge L.Lounge Lovers

We are so grateful for your review. Thanks for sharing your rating with us and the community!

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Even better than what I expected!

published

Great range online and even though I had to wait a few weeks, as was listed upon purchase, i couldn't be happier with the service and product. Looking forward to ordering more from LL.

Lounge Lovers
Lounge L.Lounge Lovers

So happy to know that you are happy with our service & product. We hope to have business with you again soon! :)

Tara
TaraGreater Melbourne (Outer), VIC

AMAZING SERVICE!!!

published

I am so so impressed with the service of this company, communication was excellent and updated up me regularly.
The delivery driver was so lovely and helpful!!
The dining table is so beautiful!!!
I will be ordering many products in the future and recommending to all family and friends!!
Thankyou!!

Lounge Lovers
Lounge L.Lounge Lovers

Thank you very much for the recommendation. We are glad that you love your new dining table and you're happy with our service. Hoping to see you soon again :)

Britta
Britta
  • 2 reviews
  • 2 likes

Great experience - end to end

published

The end to end experience was brilliant. Jenny and the drivers were great. We will be buying again for sure! We had a delivery on a Friday afternoon and it ended up being 7 flights of stairs, the guys were willing and helpful and didn’t complain! Win win!

Lounge Lovers
Lounge L.Lounge Lovers

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Loungelovers. We look forward to serving you for many years to come!

Jennifer
Jennifer
  • 2 reviews
  • 1 like

Great service

published

Customer service and delivery was great, especially during the lockdown period. Definitely would recommend their products and service if you’re in need

Lounge Lovers
Lounge L.Lounge Lovers

Thank you for sharing your experience with us. This kind of review is what keeps us going :) Have a lovely day!

Haydee
HaydeeGreater Melbourne (Outer), VIC

Love the pieces!

published

From the website, you can easily see which items are on stock and which aren’t which makes it easy to decide what furniture to get. There are lots of choices and was lucky I purchased during a sale. The items are really good quality and goes very well with my scandi theme interiors. Some items can be tough to assemble, I wish the guides are more specific on the steps and not just have photos. Customer service is also superb!

Lounge Lovers
Lounge L.Lounge Lovers

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Emily
EmilySydney, NSW

Will definitely shop again! 100% recommend!

published

Ordering our new couch online was so easy! It arrived within a week or ordering and we even got to pick the best delivery day!

Couch arrived in perfect condition and was exactly as depicted on line couldn’t be happier! The Happy Two Seat Sofa is an amazing couch!

Delivery was prompt and polite and it was so easier to find what we were looking for online!

Perfect store and service couldn’t be happier

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Lounge Lovers
Lounge L.Lounge Lovers

Hi Emily, we are grateful for your awesome review! We are glad that you loved the Happy 2 Seat Sofa Bed. Hoping to see you again soon!

5 stars all around!

published

Website was easy to navigate and received updates throughout the process. The chairs are great quality and look even better!

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Lounge Lovers
Lounge L.Lounge Lovers

We are so pleased you find our website helpful. Thank you for giving us 5 stars and looking forward to having business with you again. :)

sarah w.
sarah w.Metropolitan Adelaide, SA

Great modern couch!

published

It was very easy to buy online and the delivery process was a breeze.
The assembly was minimal and easy to do.

Lounge Lovers
Lounge L.Lounge Lovers

Hi Sarah, we are grateful for your awesome review! We are glad that you loved the product and how easy it is to be assembled. Hoping to see you again soon!

Kevin
KevinSydney, NSW

Great chairs

published

The chairs are amazing and the delivery service was superb. Communication was excellent and often and love the ability to track the driver and know how many stops before us. And call from driver to conferm right addresses, delivered down long drive very good service.
Thank you

Lounge Lovers
Lounge L.Lounge Lovers

Thank you for sharing your experience here with us and we really appreciate it.
We are very glad to know you are happy and satisfied with the product and service.
Hoping to see you again soon! xx

Rachel P
Rachel PSydney, NSW

Perfect partners

published

Absolutely love our new Hamptons 4 seater sofa, Tara TV unit and Tovia side table, found it very nerve racking buying furniture online but the team at Lounge Lovers were awesome. Customer service answered all my questions promptly and the delivery guys were friendly and really helpful getting everything in place in a COVID safe way. Thanks Jenny and team.

Lounge Lovers
Lounge L.Lounge Lovers

Thanks for sharing your awesome experience ordering from us. We are glad that you are satisfied with our service. We hope to see you again soon. :)

Fantastic Customer Service and Range of Products

published

The quality of their products and their fantastic customer service is unmatched. Jenny was so helpful and on top of everything. I highly recommend them to anyone.

Lounge Lovers
Lounge L.Lounge Lovers

Thank you very much for the recommendation. We are glad that you love our product and you're happy with our service. Hoping to see you soon again :)

Great products and great customer service

published

Was very happy with my dining chairs and their customer service! Their delivery was smooth and they stayed in contact with timeframe for delivery with a small window not like other companies where you are waiting around all day. Had a couple of marks on chairs but they sorted it out straight away.

Lounge Lovers
Lounge L.Lounge Lovers

We are more than happy that you are satisfied with our service. Hope you love your purchase :) See you soon!

Outstanding customer service

published

Thank you for your outstanding customer service. We purchased online and the process was easy and the website offered all the information we needed.
Jenny messaged us the delivery times
48 hrs before delivery and on the day of delivery. The drivers carried the lounge into the bedroom which was great.
Will be purchasing again.

Lounge Lovers
Lounge L.Lounge Lovers

Hi, thank you for taking the time to give us a 5-star review. Hope to see you again soon! :)

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