From the 28th of July, 2020 Lounge Lovers is offering a $50 voucher to customers encouraging either a positive or negative review based on their build experience. It is possible that some reviews were written by customers who received this reward.
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Great service and products.
Easy to deal with. Hassle free service and able to accommodate split deliveries. Customer service is exceptional. Kept informed throughout.
One of the easiest online shopping experiences
The experience of shopping online with Lounge Lovers was excellent. Beside the fact they had the product I was looking for (a single bed convertible lounge chair), they communicated straight from the moment of the order the estimated delivery time with very accurate and personalised information. On the day of the delivery (which was only 2 business days after the order) I received 2 texts with information about the current driver location and the ETA. The delivery itself was seamless and the product very well packaged. Concluding with the chair...itself: I was mostly impressed with the quality of the fabric, the convertible mechanism and the wooden legs, which were the only component requiring assembly. Overall I am very happy with the service and the product and I’m planning to buy some more furniture from here.
Fantastic service. Great communication around delivery
Very happy with customer service received. Whilst delivery was delayed (and out of their control), the communication around timings was frequent and timely.
So far, so great
Really easy to order, delivery was punctual and efficient. Excellent communication - definitely the easiest part of my move. I paid a little extra for the guys to assemble and then remove the rubbish - totally worth it. Would recommend.
Incredible service and product
Exceptional delivery status communication
Just so happy with every step of the process from website to delivery and then product
Great range, reasonable price, wonderful comms
Purchased a lovely outdoor table. Delivered on the day they said it would come, had plenty of updates before hand, and delivery person was lovely - big smile. All in all, great shopping experience!
Attentive and amazing communication!
Amazing communication, friendly and attentive. Kept me updated on delays due to the pandemic. Delivery was efficient, professional and friendly
Love our Hamilton dining table.
The online store was super easy to use. The table seems to be super sturdy. A bit darker in colour than the image but still lovely. Easy to assembly, literally 12 blots. Delivery was very prompt with numerous updates and live tracking. Only negative is there were multiple delays for the table which was annoying but totally understandable due to COVID shipping delays.
Love my chairs!!
Amazing customer service and delivery! Love my chairs, I will definitely get more stuff for my house, great quality too!
Such a great company the item went on sale the next day so they refunded me the discounted amount. Delivery was super efficient.
Lounges were exactly what I was expecting from the photos. Great quality! Communication for delivery was thorough and timely despite COVID delay.
Great communication from start to finish. Delivery drivers were great and respectful.
We love the table and chairs the quality is great.
Even better than what I expected!
Great range online and even though I had to wait a few weeks, as was listed upon purchase, i couldn't be happier with the service and product. Looking forward to ordering more from LL.
I am so so impressed with the service of this company, communication was excellent and updated up me regularly.
The delivery driver was so lovely and helpful!!
The dining table is so beautiful!!!
I will be ordering many products in the future and recommending to all family and friends!!
Great experience - end to end
The end to end experience was brilliant. Jenny and the drivers were great. We will be buying again for sure! We had a delivery on a Friday afternoon and it ended up being 7 flights of stairs, the guys were willing and helpful and didn’t complain! Win win!
Customer service and delivery was great, especially during the lockdown period. Definitely would recommend their products and service if you’re in need
Love the pieces!
From the website, you can easily see which items are on stock and which aren’t which makes it easy to decide what furniture to get. There are lots of choices and was lucky I purchased during a sale. The items are really good quality and goes very well with my scandi theme interiors. Some items can be tough to assemble, I wish the guides are more specific on the steps and not just have photos. Customer service is also superb!
Will definitely shop again! 100% recommend!
Ordering our new couch online was so easy! It arrived within a week or ordering and we even got to pick the best delivery day!
Couch arrived in perfect condition and was exactly as depicted on line couldn’t be happier! The Happy Two Seat Sofa is an amazing couch!
Delivery was prompt and polite and it was so easier to find what we were looking for online!
Perfect store and service couldn’t be happier
- Online store
5 stars all around!
Website was easy to navigate and received updates throughout the process. The chairs are great quality and look even better!
Great modern couch!
It was very easy to buy online and the delivery process was a breeze.
The assembly was minimal and easy to do.
- Online store
The chairs are amazing and the delivery service was superb. Communication was excellent and often and love the ability to track the driver and know how many stops before us. And call from driver to conferm right addresses, delivered down long drive very good service.
Absolutely love our new Hamptons 4 seater sofa, Tara TV unit and Tovia side table, found it very nerve racking buying furniture online but the team at Lounge Lovers were awesome. Customer service answered all my questions promptly and the delivery guys were friendly and really helpful getting everything in place in a COVID safe way. Thanks Jenny and team.
Fantastic Customer Service and Range of Products
The quality of their products and their fantastic customer service is unmatched. Jenny was so helpful and on top of everything. I highly recommend them to anyone.
Great products and great customer service
Was very happy with my dining chairs and their customer service! Their delivery was smooth and they stayed in contact with timeframe for delivery with a small window not like other companies where you are waiting around all day. Had a couple of marks on chairs but they sorted it out straight away.
Outstanding customer service
Thank you for your outstanding customer service. We purchased online and the process was easy and the website offered all the information we needed.
Jenny messaged us the delivery times
48 hrs before delivery and on the day of delivery. The drivers carried the lounge into the bedroom which was great.
Will be purchasing again.
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